Dustyn W.

I purchased the basic internet plan from TWC. The tech came out and set up my wifi router. When he left I could not detect my wifi so I got on the application and they said it would be an extra charge. Why do I have to pay extra to unlock my WIFI on my router. If that was the case send me a router without WIFI capabilities don't have me pay $10.00 to install + and extra $5.00 per mo to activate WIFI on my router. I feel like I am at a internet cafe where I have to pay to use wifi when I already have internet. Long story short I did not pay the extra amount. I used one of my laptops to create a WIFI hotspot. The laptop that I used is connected to the internet via ethernet. I feel sorry for you guys who purchased plans greater than the basic because they automatically include the extra fees in your packages...