Fours years ago I had AT&T as my internet provider, It was too slow, and I did not like the service, so I canceled it, At the time on the original order for the Internet, we bought a protection plan with online support. When we canceled the Internet, we also canceled the protection. That was four years ago but, they still kept charging me the $15.00 per month for the add on protection
I called numerous times and talked with many agents who told me they would correct the problem. Never happened! I calculated AT&T owes me approximately $750.00 over four years for failure to cancel the charges we no longer needed or wanted. The last time I talked with an agent, I surmised from the conversation that was going nowhere. I asked to speak to a supervisor and was told that there was none available. Total jerks! They talk a lot, but it's all bull $#*!. When I canceled my subscription with AT&T they just acted like nice having you around for eleven years, "pasta la vista.
We were AT&T customers for eleven years. They could care less. I checked their reviews
3 and 90% were one star. That speaks a lot.