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Denise H.

2 Level 2 Contributor
  • 7 Reviews
  • 23 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Health, Baby & Kids

Member since November 2015

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7 Reviews by Denise

I've ordered from them a couple of times. Once was great. Everything fit and worked out fine. The second time the clearly sent me the wrong size, the item was out of stock so I couldn't exchange it for the correct size and the don't do refunds. Some of their stuff is great quality some of it is crap. They are overpriced, shipping takes forever, their customer service is horrible and their return policy is a joke at best. Don't believe the YouTube hype. This site is not worth your time or the hassle.
Fashion N. – Fashion Nova Rep
We apologize for this unpleasant experience, we value our loyal customers and would love to rectify this situation. Please email me at help@fashionnova.com
I've ordered from the site twice, despite reading the reviews. With these types of sites, it's a crap shoot and just may win. My first order came in a bit late and one pair of shoes were damaged. The shoes were lest than $15, so I didn't bother trying to return them. I wish I had. I would have read their ridiculous return policy and would have saved my money. The next time I ordered was horrible. The shoes were poor quality, one pair was missing and one pair was a size 10 and another was a size 5.5. I wear an 8.5. I tried to return the shoes. You have 30 days to return items for store credit (red flag #1). You have to email the company to get a return number, describe why you want to return them and provide photos of the items (red flag #2 & 3). You then have to wait for a response to get the return number and pay for shipping yourself. You are subject to a "restocking fee," or denial of an exchange at their discretion (I lost count of the red flags). This site is clearly a scam. Don't waste your time.
I know this site has received a lot of mixed reviews. My experience with this site has been above average and I will continue to use this site for several reasons. First, the quality of their merchandise is good. I have purchased several (10+) sweaters for myself and my husband and all of them have been the heavy duty, thick, plush sweaters I expect to buy from a trendy higher end store. The sizes fit well for both me and my husband. I also purchased several pairs of shoes. They were decent quality--very trendy and sturdy. The second reason I love this site is they offer fast, flat rate shipping! I pay $6.99 and have received all of my orders in 4 days or less. Lastly, I love the prices! Even though most items are only $10 they do have sales and the prices are even lower.

The only cons I've experienced shopping with this site is that one pair of shoes that were improperly sized (a half a size to small). Also, I accidentally ordered more than one particular item (which is very easy to do on this site). I checked out and then saw the mistake. However, this site does not allow you to modify an order once it has been placed--even before it ships-- like most sites. I immediately emailed and called the company so I could have the items removed from the order prior to shipping to avoid having to return the items. The items were shipped anyway and an email reply was sent post shipping.

Overall, this is a great site, with great prices, good quality merchandise, excellent shipping and average customer service.
I absolutely love WebMD. The site is extremely user friendly and the search features are quick and easy to use. They provide the right amount of information for the question--detailed enough for you to understand the issue and next steps- but not overwhelming. The content is written in layman's terms so it is easy to understand. The span of topics covered by WebMD is truly amazing! This is an excellent resource!
Drugstore.com is easy and hassle free. They have a pretty wide selection of merchandise and always offer additional savings. Shipping is reasonable and all items are as advertised. Items have never been omitted from my order and they reward returning customers with coupons and other incentives.

The site is easy to use and the search feature works well. Shopping on this site is easy, hassle free and the prices are reasonable.
The deals and sales on Rue21.com are amazing! There's just one problem... Their sale items are constantly out of stock and they do not regularly update their web page.

On three occasions--all back to back-I spent several hours picking out items, adding them to my cart, deleting items, comparing items--until I had exactly what I wanted at the price I wanted. All the items were said to be in stock so I went ahead and placed the order. A few days later an email notification arrives in my inbox alerting me that some of the items were out of stock. They promised to ship the items that were available and refund the remaining amount--which they did.

The infuriating part of the whole ordeal is I ordered at least 15+ items all three times and only two, one or no items were available! It was a complete waste of my time and a hassle I decided I should forgo. I have not and will not order from this site again.
I really like this site. I have only experienced one problem--a particular item had sold out and they held the entire order until I contacted them. I did have to contact them several times to get it straightened out but it was a small inconvenience compared to other places. Now when I order, I annotate in the "note to seller" section, if an item is no longer in stock, please refund that item and ship the remainder of the order. That has eliminated this issue for me.

They provide great product descriptions on the items including if a shoe runs large, small or is true to size. They provide the shoes' platform and heel heights, which I find extremely helpful. I have not had any issues with quality or shipping (shipping usually only takes 4 days). I am a very happy and loyal customer.

Denise Has Earned 23 Votes

Denise H.'s review of PinkBasis earned 14 Very Helpful votes

Denise H.'s review of ClothingUnder 10 earned 5 Very Helpful votes

Denise H.'s review of rue21 earned 3 Very Helpful votes

Denise H.'s review of Shiekh Shoes earned a Very Helpful vote

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