Denice G.

On 22 August, I purchased and paid for online some pretty pink/orange summer shoes from Moda in Pelle. The cost was £35.96.
On 25 August the shoes arrived - but the shoes IN the box were not the same as the description ON the box (nor the same as my order)
I had to photo the 'wrong shoes in the box' and send it to Moda In Pelle. I then had to send the shoes back to them (also at my expense) - another £4.34 for registered post with Evri.
I was given ticket number 6971 and dealt with Isabella and then subsequently another ticket number 8989 and dealt this time with Katie.
I know that the shoes arrived back at Moda in Pelle on Friday 2 September at 14.27pm (as per Evra tracking)
However, I still have not received my refund for being sent the wrong shoes.
Maybe Moda in Pelle are not being deliberately fraudulent. But they are certainly holding onto money that is not theirs. Hence I'm about to sue them for a total of £40.30 plus legal costs. (I dislike companies that do not carry on in a responsible manner.)
My recommendation is not to touch Moda in Pelle with a barge pole. You have been warned!

I purchased 3 dresses, which arrived in early July 2022. Total cost £59.81 inclusive of delivery.
I returned the dresses on 8 July 2022 - using the complex 'return ticket' procedure. (They strongly encourage you to take a discount against future orders.)
The goods were returned to Jiaxing in China at a cost to me of £19.50 (they insist the return is via the post office)
The credit came through to my account on 10 August at £48.26.
So beware! £59.81 plus return postage £19.50 = £79.31 For a credit of £48.26.
Quite expensive for nothing!

My recent order was aimed at taking comfortable, coordinated underwear away on holiday.
However, when it arrived, one pair of briefs (never worn) were clearly faulty - the side seam had come apart. (photo attached) I requested a replacement pair of briefs - as soon as possible!
Damart arranged free collection of the faulty items... and I've heard nothing since. On contacting their Customer Service, ( at 13 pence+ per minute) they explained that this can take 3 weeks. I'll have returned from my holiday by then! I'm still awaiting either a refund or replacement.
11 August: I received a refund for the briefs. But I had requested a replacement on my return form - What use is the bra without the matching briefs? (I had to pay £3.99 delivery for my original order.) It was clearly cheaper for Damart to give me a refund, rather than provide the replacement (where they would also have to pay for postage.) I will contact them and ask for the replacement instead of the refund on Monday.

I purchased 2 summer dresses which were delivered today. Unfortunately, the fit was not suitable for me - I found the sizing quite small. Floryday have just offered me a full refund (excluding the original shipping costs) - which I think is very fair. And now I can add that the refund came through within a week of purchase.