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Moda in Pelle Reviews Summary
Moda in Pelle's reputation is marred by significant customer dissatisfaction, primarily stemming from issues with product quality and inadequate customer service. Many customers report receiving incorrect items and experiencing delays in refunds, leading to feelings of frustration and mistrust. While some customers initially appreciate the style and appeal of the products, recurring complaints about poor craftsmanship and unresponsive service overshadow these positives. The company's return policy has also drawn criticism, contributing to an overall sentiment of disappointment and a reluctance among customers to make future purchases.
This summary is generated by AI, based on text from customer reviews
On 22 August, I purchased and paid for online some pretty pink/orange summer shoes from Moda in Pelle. The cost was £35.96.
On 25 August the shoes arrived - but the shoes IN the box were not the same as the description ON the box (nor the same as my order)
I had to photo the 'wrong shoes in the box' and send it to Moda In Pelle. I then had to send the shoes back to them (also at my expense) - another £4.34 for registered post with Evri.
I was given ticket number 6971 and dealt with Isabella and then subsequently another ticket number 8989 and dealt this time with Katie.
I know that the shoes arrived back at Moda in Pelle on Friday 2 September at 14.27pm (as per Evra tracking)
However, I still have not received my refund for being sent the wrong shoes.
Maybe Moda in Pelle are not being deliberately fraudulent. But they are certainly holding onto money that is not theirs. Hence I'm about to sue them for a total of £40.30 plus legal costs. (I dislike companies that do not carry on in a responsible manner.)
My recommendation is not to touch Moda in Pelle with a barge pole. You have been warned!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members