Moda in Pelle

To all ladies who like and need a bag.
If I have bad service or buy sustandard goods, I feel it's my duty to tell all, in an effort to see that others might avoid the pitfalls which I have, therefore I have to tell you that I won't be buying anymore bags from Moda in pelle.
I bought a gorgeous black shoulder bag from there less than a month ago, and was so pleased with my stylish purchase. Thre days later, the top of the bag ( stitched on/ sealed trim) started to come away. I was appalled. The bag wasn't cheap! It was made of leather, with patent trim. A day later, the inside zip broke, so I took it back. The manager instantly offered me the same bag, but I questioned it's quality. She said there was only one other available, and I didnt like any of the other bags available, so I looked at it. Sure enough, I could see that the same trim on the top was beginning to pull away. The manager looked at it, and when she held it, the whole trim peeled off in her hand! She said she would send both bags back to the manufacturer. I told her I wanted my money back, but she refused, telling me that it wasn't company policy wtc. I didnt really lije any other bags, but the manager wouldn't budge, so eventually I chose a different bag. It was £10.00 cheaper, so she gave me a voucher for £10.00 to use on further purchases. I left the store disgruntled, and feeling cheated. Two days later, guess what?! The inside zip broke, and all the trim started coming away! So today I brought it back. The same manager served me, and told me that though I had oayed cash for the bag, and the previous one, and had produced my origional receipt and voucher, ( and she remembered serving me), she said I could not have my cash back because she didn't have any in the till! It was 1.30 pm. She said it would have to go on my card, which means that it takes theee days or more for the money to come back to me. Embarrassingly, I had to empty all of the contents of my bag into one of their bags and walk out of their store bagless and unhappy. Rubbish shop, poor service and substandard ( though arguably expensive) products. Not impressed. Needless to say, I won't be buying anything from Moda in Pelle again!
I really hope this rant helps others from shelling out good money for shoddy goods.