David B.

Accuracy, pricing, expertise, tirerack beats the dealer every time

It takes nearly a week for any human to respond, their chat bot is totally worthless. My first order took forever to arrive, fortunately it was well packed, yet I got charged shipping when it was listed on their website as free shipping. After FIVE attempts sending customer service requests, I got a canned 'sorry nothing we can do' response.
My fiance ordered a mirror, and it arrived smashed, worst packaging for a fragile product I have ever seen. I submitted a request for return 4 days ago, NO RESPONSE. I submitted my first of what I am sure will be MANY requests for some human help. The acknowledgement of my return request states that COVID-19 slows things down, well it didn't slow down how fast they charged her credit card, and the shipping was fast, but uselessly protective. All this company does is coalesce and present products for sale, their customer service SUCKS worse than ANY online company I have ever chosen to purchase products.

I purchased a house, new construction. #1 on my list of dominoes was to have the garage floor finished with epoxy. Due to circumstances beyond my control, rain, possibly leakage from on demand water heater in the garage, the floor was too damp to prep and coat, so the contractor that I was working with has agreed to see if there is a better time later.

On a whim, since I had a couple of down-days (not working at part-time job), I submitted a request to HomeAdvisor to see if there was someone who could do it sooner. Not only did they tell me they found an expert, they charged me for 4 hours of work. Apparently it's a subsidiary named Handy.

The description was to smooth the concrete, acid etch it, and apply the epoxy I had already purchased.
Since they never told me who the contractor was, I could not discuss the work so I sent several emails describing the work to ensure the contractor would be prepared.
So what happens? Some bozo shows up in a car with no equipment, proceeds to tell me that he has never worked with epoxy and he cannot do the job and leaves!
I went more ballistic than I have ever gone in my life, on the phone with HomeAdvisor, demanding they refund my money, fire that a**hole, and letting them know I will NEVER deal with HomeAdvisor again. I give a company ONE chance, and this was the WORST contractor experience I've ever had. Homeowner beware, I wouldn't trust HomeAdvisor for ANYTHING EVER AGAIN. From now on I will deal with reputable, reviewed, local contractors that have been vetted and have good reviews. My bad for thinking there might be a quick way to get the job done.