I ordered some creatine from esupplements.com, and was enticed by the fact that you get free shipping for 3-5 days. After the five days, I saw that Fed Ex still showed that only a shipping label had been created. I called esupplements and they said that if I didn't receive the product by the end of the day, to call back and get a refund. I waited two days and then called. I was told I had to call Fed Ex first to find out the status of my order before I could be given a refund. I explained that I wasn't doing that because it wasn't my job to call them. They needed to refund my money and call Fed Ex themselves to find out why they did not deliver. When I asked to speak to a supervisor, I got hung up on. I called back, and finally got someone with intelligence who refunded my money.
Just a side note though, that the shipping label was created is all that happened. This means that the warehouse printed the label, and so Fed Ex knew to expect the order. Either it was stolen from the warehouse, or the label just misplaced. Either way, after all the fuss and commotion to get a refund for a product I never received, I will just pay more to shop local or some other website.