It's odd that there are a couple complaints about RCN here. I'd compare most of the service reps to used care salesmen because:
1. Training is minimal and scripted. When I call then text for billing issues, I literally get two or more different answers.
2. I took up RCN on an offer that had an expiration date next year (summer '22). I wondered if they were going to try squirming out of that offer so I kept the bill with the expiration dates in a common area.
3. Some months prior to when they were really going to remove the offer (the one good through 2022 summer), I saw a weird IMPORTANT INFORMATION on Page 4 that cryptically said there was an error on the bill that either was or would be corrected. It didn't make sense; I called RCN. They didn't understand it and I got some odd and obviously wrong info from them. So I did a chat w/them (because I could get a different answer) and they didn't understand it and could just repeat the vague words.
4. I just learned this: In June, on Page 4 again... there was another message that talked about promotions ending soon. RCN gives two or three different answers (I actually learned this recently in a chat after getting 2 different prior answers.)
5. Boom, the month hit and stations were charged and I had to argue this all over again. Had the channels deleted, a service rep agreed the wording was unclear and I'm still charged a proactive rate.
I have another "promotion" that expires (?) in January. I'm canceling that service late this year (should work unless I start seeing cryptic info on page 4 again).
Auto-renews are used to make money and this seems like a form of it. If not, RCN has a lot of training they know they could be doing. In the meantime, I'm looking forward to the day when I can cancel RCN and my guess is it's coming pretty soon.
(BTW, sitejabber: I don't look at reviews where a person was paid (incentives or $$) to do it. Great policy, thanks.)