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cynthiab1555

cynthia b.

Contributor Level

Total Points
160

2 Reviews by cynthia

9/14/21

It's odd that there are a couple complaints about RCN here. I'd compare most of the service reps to used care salesmen because:
1. Training is minimal and scripted. When I call then text for billing issues, I literally get two or more different answers.
2. I took up RCN on an offer that had an expiration date next year (summer '22). I wondered if they were going to try squirming out of that offer so I kept the bill with the expiration dates in a common area.
3. Some months prior to when they were really going to remove the offer (the one good through 2022 summer), I saw a weird IMPORTANT INFORMATION on Page 4 that cryptically said there was an error on the bill that either was or would be corrected. It didn't make sense; I called RCN. They didn't understand it and I got some odd and obviously wrong info from them. So I did a chat w/them (because I could get a different answer) and they didn't understand it and could just repeat the vague words.
4. I just learned this: In June, on Page 4 again... there was another message that talked about promotions ending soon. RCN gives two or three different answers (I actually learned this recently in a chat after getting 2 different prior answers.)
5. Boom, the month hit and stations were charged and I had to argue this all over again. Had the channels deleted, a service rep agreed the wording was unclear and I'm still charged a proactive rate.

I have another "promotion" that expires (?) in January. I'm canceling that service late this year (should work unless I start seeing cryptic info on page 4 again).

Auto-renews are used to make money and this seems like a form of it. If not, RCN has a lot of training they know they could be doing. In the meantime, I'm looking forward to the day when I can cancel RCN and my guess is it's coming pretty soon.

(BTW, sitejabber: I don't look at reviews where a person was paid (incentives or $$) to do it. Great policy, thanks.)

Tip for consumers:
don't use rcn ... go to a firestick if you can

Products used:
this was about cable tv issues

Service
Value
Quality
1.3K Views
9/11/21

Had been using yelp for years. The problem is what everyone else is saying - if it's bad, it tends to end up in the not added into the rating column. If it's good, it's there.
I just deleted all reviews (good and bad) and will never go back there. And, I can say that with confidence.

The catch is this happens in many other places (not here, which is refreshing)... So, we resort to no reviews except on sitejabber?

Tip for consumers:
Don't use yelp ...

Service

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