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2 Reviews by Anas

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This is going to be different than any review you will read about
I didn't buy from them anything (Thanks God) and I didn't write this review after one or two visits to their website. it's been around a month now!

First thing I noticed is the variation of information between the site's pages
For example the page title is iPhone 7 256GB but in the product details it's 128GB

The reviews on their site and some other reviewing sites including the ones you will read down on this page are posted by them.

The website doesn't look or operate professionally.
On the upper right corner "Hua/Fancy is online to help"
Hua and Fancy are always online and they do not sleep
The online live chat comes on one time in the day for few hours and then it's off.

Their Address on About us page and Contact us page is different.

They use only one email for export, sales, inquiries,complaints and even to contact the president ""

The biggest hit:

On About us page they put their company certificate In Chinese language.

After I checked this certificate and translated it by Google Translator
It expired in 2001. And add to that it's not their certificate even.
the cert image is attached to this review.. Have a look

You'll find that the ink of the head lines is heavier than the company information
And you will easily see that they put their hands on some certificate and they scanned it and opened the image in paint program and erased the real data and the typed their data.

At the end of the About us page you will find a photo of them in front of their company! Really funny..
I made a google check on this photo and I found it that this photo is for China Tobacco Factory ( Also attached to this review )

The contents of About us page are always changing
(I wrote this review in May, 2017), before this two photos
it were photos of what they claim to be their products storage

You wlll see thousands of iPhones and TV's and other things.
I also found these images belong to other websites in China but not to them.

About that they accept payment only made by Western Union is a red flag?
Yes. it's correct.

They also accept Bank transfers but you can't judge a business to be untrustworthy if they tell you we only accept Bank transfers.

I have dealt with many factories personally with Bank transfers and all is Ok.

The result: DO NOT Buy from them anything and please share this review.




I'll not write what happened between me and Payoneer, just read the chat transcript and decide for yourself......

Live Assistance
Print the Transcript Close
Status: Disconnected
Mary: Hello and welcome to Payoneer customer care! My name is Mary and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.
Mary: Hello, how are you?
Me: Hello
Me: I have huge problem
Mary: :) hey
Mary: I am sorry to hear that.
Me: I checked your links (Why was my payment declined) and did not find the answer to my question
My customer **** **** has already received my products and their invoices
Me: and He made the Payoneer payment. NOW my products are gone and you declined the payment!!
Now I lost the products and lost the money
Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Mary: I will be happy to check the status of your payments for you. Before we proceed, please provide some details for identification.
Mary: Sir, I am here to assist you and to help you as much as I can.
Me: I know the status of my payment
Me: I'm here to know why you declined it?
Mary: I understand what you are saying and I understand your urgency. If you would like to get an assistance on chat, we need to complete the verification process.
Me: Okay
Mary: that is why I am asking you to provide some details
Mary: do not worry, I am not running away, I am with you.
Mary: Please provide me with your date of birth in the US format (Month/Day/Year).
Me: ******
Mary: Thank you. Please provide me with the answer to your security question:
Mary: What was the model of your first car?
Me: *****
Mary: Thank you.
Mary: as I understand both payments you have received have been cancelled. Let me check that for you.
Me: The payment request id: **** was made successfully yesterday and it was declined not cancelled
Me: Declined by Payoneer
Mary: thank you for providing all the details.
Mary: Let me check that for you.
Me: Thank you
Mary: I appreciate your patience while I review this.
Mary: I am still looking into this issue for you. I appreciate your patience
Me: Take your time
Mary: okay
Mary: I have double checked. I am sorry but I am not able to provide you a proper answer regarding the status of these payment. I will transfer your request to the Payment department to review it and investigate. We will notify you via e-mail as soon as we have any updates regarding this issue.
Me: And what shall I do now? just simple like that there are no answers. if there are no answers then why it was rejected? Who will recover my loss now??
Me: This is how business is done with you. putting pictures of successful CEO's on your home page
Mary: for now you just need to wait. Once we get an update from the Relevant Department, you will get an e-mail. There should not be a delay. It will take few business days for the issue to be reviewed
Me: Are you aware that I already delivered the goods to the payer?
Me: And now the goods are in used status
Me: And I can't take them back
Me: And now the customer has the choice to pay or not?
Me: This should be solved right now
Mary: yes, you have told me about it. Please be advised that I need to transfer the issue to the relevant department to investigate it and explain you why it has been rejected.
Mary: I understand what you are saying and your urgency
Mary: but please note that you need to wait for the e-mail.
Mary: Id be frustrated too.
Mary: Is there anything else I can help you with?
You have disconnected.

Anas Has Earned 27 Votes

Anas K.'s review of earned 18 Very Helpful votes
Anas K.'s review of Payoneer earned 8 Very Helpful votes
Anas K.'s review of earned a Fraud Buster vote

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