I'll not write what happened between me and Payoneer, just read the chat transcript and decide for yourself...
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Mary: Hello and welcome to Payoneer customer care! My name is Mary and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.
Mary: Hello, how are you?
Me: Hello
Me: I have huge problem
Mary: :) hey
Mary: I am sorry to hear that.
Me: I checked your links (Why was my payment declined) and did not find the answer to my question
My customer **** **** has already received my products and their invoices
Me: and He made the Payoneer payment. NOW my products are gone and you declined the payment!
Now I lost the products and lost the money
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Mary: I will be happy to check the status of your payments for you. Before we proceed, please provide some details for identification.
Mary: Sir, I am here to assist you and to help you as much as I can.
Me: I know the status of my payment
Me: I'm here to know why you declined it?
Mary: I understand what you are saying and I understand your urgency. If you would like to get an assistance on chat, we need to complete the verification process.
Me: Okay
Mary: that is why I am asking you to provide some details
Mary: do not worry, I am not running away, I am with you.
Mary: Please provide me with your date of birth in the US format (Month/Day/Year).
Me: ******
Mary: Thank you. Please provide me with the answer to your security question:
Mary: What was the model of your first car?
Me: *****
Mary: Thank you.
Mary: as I understand both payments you have received have been cancelled. Let me check that for you.
Me: The payment request id: **** was made successfully yesterday and it was declined not cancelled
Me: Declined by Payoneer
Mary: thank you for providing all the details.
Mary: Let me check that for you.
Me: Thank you
Mary: I appreciate your patience while I review this.
Mary: I am still looking into this issue for you. I appreciate your patience
Me: Take your time
Mary: okay
Mary: I have double checked. I am sorry but I am not able to provide you a proper answer regarding the status of these payment. I will transfer your request to the Payment department to review it and investigate. We will notify you via e-mail as soon as we have any updates regarding this issue.
Me: And what shall I do now? Just simple like that there are no answers. If there are no answers then why it was rejected? Who will recover my loss now?
Me: This is how business is done with you. Putting pictures of successful CEO's on your home page
Mary: for now you just need to wait. Once we get an update from the Relevant Department, you will get an e-mail. There should not be a delay. It will take few business days for the issue to be reviewed
Me: Are you aware that I already delivered the goods to the payer?
Me: And now the goods are in used status
Me: And I can't take them back
Me: And now the customer has the choice to pay or not?
Me: This should be solved right now
Mary: yes, you have told me about it. Please be advised that I need to transfer the issue to the relevant department to investigate it and explain you why it has been rejected.
Mary: I understand what you are saying and your urgency
Mary: but please note that you need to wait for the e-mail.
Mary: Id be frustrated too.
Mary: Is there anything else I can help you with?
You have disconnected.
Hi Anas,
I am sorry to learn about your experience, and I would like to help out- see my PM. Also please note that all payment made should be complies with our terms and conditions.