Alexandra C.

I purchased a Hanro pajama set for $99. The typical retail cost of these is $200, I have the same style in other sets so I know what to expect.

When I opened the package, the first thing I saw was a tag with the price reading $90.10. I realize this isn't a massive price discrepancy, but it's still unpleasant to be overcharged.

I contacted CS and asked for a price adjustment and included a photo of the price tag. Seemed like a reasonable request, but instead it took three emails and over a week to get a response.

After asking me to repeat all of this info I'd already sent, the CS agent assured me I would receive a price adjustment confirmation email and my refund in 3-5 business days.

When 10 business days had passed, I could see I would not be getting my refund. Additionally, I found a hole in my pajama pants. Not a hole that I had ripped, but a hole where the seam had never been properly sewn together in the first place. I would not buy such pricy pajamas if I wasn't sure of the quality. Hanro pajamas bought from the real Saks have never once ripped on me, even after years of use. These are defective.

Yesterday I got an email from Off 5th saying how pleased they were to solve my issue - as if!

No refund for their price error and defective pajamas. The other reviews are spot on, go to a discount retailer like Nordstrom Rack that has customer service, or even a TJ Maxx.

I have been selling on Poshmark for a while, I have made 10k+. As a seller, I have had no issues. As a buyer, I have had a recent issue that makes me want to take my business elsewhere entirely.
I purchased a Triangl brand bikini listed as being in very good condition. On the date that the parcel was marked as delivered, I could not find it. It was not on my steps or in my driveway area, so as is standard I went into the app and notified Poshmark that I had not received it.
5-6 days later, I finally located my parcel. I am not sure if USPS or a neighbor dropped it off, but it had been located. This is past Poshmark's 3 day acceptance window, so the app had manually "accepted" the parcel and the seller was paid.
Upon opening my item, I find that the bikini top is broken entirely, there is pilling all over the suit, and the bikini bag that was listed as being included was not there. I immediately contacted Poshmark, as this item was severely misrepresented by the seller.
It took 3 emails to finally get a response, and I was stunned that Poshmark intended to do nothing about it, because the 3 day window had passed. I explained that I had had no opportunity to accept previously, given that the parcel was not in my possession.
I was told too bad, seller has been paid and next time I need to report this issue (again, I had no way of reporting it when I did not have it). I was offered a small site credit as a 'courtesy.' A customer service rep named Jordan even suggested that I resell this completely broken swimsuit to make back some profit.
So, in short: if you buy on Poshmark and USPS loses your item, you will still have to pay. Poshmark protects sellers who lie, and they suggest you sell defective merchandise.
Consignment shopping does not have to be a negative experience, but Poshmark will try very hard to ensure it is.

I've had a few decent experiences with The Real Real, but as of late I am fully disgusted.

I have received several dirty, uncleanly items. I first received a pair of Prada heels that I knew had been worn - however, I did not expect dirt inside the shoes clearly from another owner's feet. These items were final sale (a policy this horrid consignment site must use in hopes of not receiving their filthy items back) so I sent them back to be consigned.

I figured, hey, they clearly accepted these uncleanly shoes in this condition so at least they will take them back. Today I received an email that the Prada pumps were refused due to "condition"... So, it was perfectly fine to charge me for these dingy shoes in the first place, but they won't be accepted back? I never even tried on the shoes... I sent them back in the exact condition they were received in. Disgusting.

I also ordered a pair of Re/Done jeans. It was mentioned that there was some discoloration on the hems, and I was willing to accept that because I'd been looking for that particular style for some time. I received the jeans and put them in the wash with no special stain cleaners. Lo and behold, the stains came out.

Bottom line? Stop selling dirty clothes and shoes. Consignment does not need to equal filth. Put some time and effort into what your site puts up and I imagine the reviews for the site may be a bit kinder.

Another thing: stop charging $12 shipping when each and every box I arrive comes banged up and torn. I never have this issue with other UPS boxes, and many of those ship for free.