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I ordered a coatrack that was expected to arrive in the last week of july, no later than july 30. A week and a half after july 30 i reached out and their rep told me that they had no idea where the item was. They've finally agreed to ship it, but i think if i had not reminded them, my item would have never arrived. Disaster.
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Hi Alecia,
Thank you so much for taking the time share your honest feedback. We apologize for this less than ideal experience. Once we received your review, we escalated your order within our Customer Relationships department. Our VP of Customer Relationships has called and left you a message to follow up on your experience, and has followed-up via mail. We cannot apologize enough for your experience and absolutely try to be proactive in our communication. We thank you again for your review as it allows us to quickly gather feedback and make the necessary changes to improve the Dot & Bo experience. Your coat rack is on track to arrive today. We hope love it as much as we do and can accept our sincerest apologies.
Very best,
Dot & Bo Community Management