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A B.

Contributor Level

Total Points
84

1 Review by A

  • Betabrand

7/30/20

I ordered a pair of the dress pant yoga pant in April and I am still waiting. It was a pre-order item and they did state it would ship in July so I set my expectations. However, during this time I received two marketing emails stating my item is "back in stock". I ignored the first one in May but when I received the second one on July 18 I contacted customer service inquiring why my item still had not shipped when according to the order status Betabrand is "waiting for inventory" yet I've received two emails stating item is back in stock. I did receive a response the same day stating it was due to ship in July and what do you know, two days later on July 20 I received an email stating it had shipped. It is now July 30 and I still have not received the pants. The tracking shows the shipper received the electronic info on July 25. Why on earth would they send a notice saying something shipped 5 days before they actually ship? Once again, they set expectations for one thing and severely underperform. Supposedly I will receive these on August 1. It's insane to wait 4 months for a pair of pants. I don't care if these end up being the best darn pants I've ever worn. I will never buy from this company again. I wish I had researched reviews before making this purchase.

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