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I have purchased many pairs of pants from BetaBrand. I love my denim jeans and decided to get more of different style and colors. I shopped from my smartphone. The Boyfriend Jeans in the Coastal Wash have rips, fraying hems. I realize that this is fashionable to many but does not meet the "polished casual pant" description IMO. When I contacted customer service they were our photo (on my screen 2" tall and 1" wide) shows them so loyal customer, you should have known and no we will not make any exception to our policies.
If you choose to buy, be sure to zoom over every area of the pants in the photos looking for potential flaws because they will not help you. They are strictly Butter Beware not Buyer be satisfied.
Tip for consumers:
If you shop by smartphone, be sure to Zoom closely over every inch of the product you wish to buy for unwanted flaws if you miss them you will not get an exchange or full refund.
Products used:
Returned pants not as described. Customer service response let the buyer beware...too bad for you.
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