ZumbaReviews 48

Zumba owes me money, the way they treat members is a shame, when you ask for contact info to make complaints to CEO you are ignored. It took me 12 emails to get my membership canselled and get some refunding of what they charged me wrong. Money on hold for one Zumba Gold instructor training and for jams were confiscated! In the last email from support team after I wrote to get contact info to CEO to be able to send a formal complaint, they answered me: keep on wring us emails we love it. It all started with me being charged for some training they told would be free. I became an instructor in 2013 and have had a lot of fun and met interesting people. Now I am totally choked. I guess this will be removed, but hopefully some of you read it.

I have tried to cancel this membership several times now and they continue running me around, while charging my account. I tried to cancel in app, it directs you to call, you remain on hold for long periods and they still do not cancel the membership. I have filed with the BBB and will not be recommending this company to anyone nor will I do business with them in the future. They are claiming money is owed, however I cancelled before the next billing cycle. No money is owed to them at all. Never Again!

I bought a Zumba course and was automatically added to the ZIN membership, it is free for the first month, and then suddenly they write off money ($40). I wanted to cancel the membership, but I couldn't, because they sent me an invoice for the next month (although I was only due for payment the next day). It turns out that you have to cancel before the beginning of the next month and it was supposedly written in the contract, which no one reads. In general, to be honest, it's a complete scam.

I wait on the phone for 27mins just he can hang up on me and hat a joke of a person! It's ridiculous the disrespect is real! I didn't even get his name so how am I supposed to fix my problem when they hang up on you?! Ima have call back again? And wait another 27mins savages! If it were up to me I will never buy or order from Zumba just for this reason! You lucky I buy the stuff for my wife! Terrible service! Worse customer service!

Please don't book on this course, I know you think you're getting a good deal but you will be charged almost £40 a month straight away and it's been so stressful to try to cancel, the contact centre don't reply to emails and you're given the run around on the phone by egging told they're waiting to hear from other departments. It all just seems like a big scam and the only way they're making their money is taking advantage of people innocently signing up. I would give zero stars if possible!

I enrolled in a B1 training class offered by Zumba.com, and what ensued was a frustrating and disappointing ordeal that left me feeling deceived and cheated.

Initially, I was hesitant about joining their program, but during the class, the instructor pressured me into signing up for a ZIN membership, assuring me that I could cancel anytime after the class with only a one-time charge of $43.95. Reluctantly, I agreed, trusting the instructor's words.

However, the nightmare began when I attempted to cancel my membership as promised. For days, I tirelessly tried to reach their customer service department, only to be met with endless wait times and unhelpful representatives. When I finally managed to get through, I was promptly hung up on – a clear indication of their disregard for customer concerns.

Frustrated and at my wit's end, I resorted to emailing them, hoping for a resolution. To my dismay, I received a generic response stating that I needed to call in to cancel. This back-and-forth only added insult to injury, leaving me feeling like I was being deliberately misled and manipulated by the company.
It's evident that Zumba.com is playing games with its customers, making it incredibly difficult for them to cancel their memberships and stop the recurring charges. This blatant disregard for transparency and customer satisfaction is unacceptable and reflects poorly on their integrity as a business.

To anyone considering engaging with Zumba.com, I urge you to proceed with caution. Don't be fooled by their promises of easy cancellation – it's nothing more than a ploy to trap unsuspecting customers into paying for a service they no longer want or need. Stay away from Zumba.com unless you're prepared to deal with their deceptive practices and abysmal customer service.

The worst thing I've ever done.
So much money for nothing, thousands calls, on the other side of the phone they seemed robots.
Till the very last moment they make it difficult as hell to cancel

I find it unacceptable that they don't have an online option to cancel, mainly due to when you call the number that is given specifically for cancellation, they leave the cancellation option for last (dial 9) & HAVE YOU ON HOLD FOREVER. How many people are actually cancelling that im on hold for this long? Absolutely ridiculous. I've been calling for days all have me waiting for over 45 minutes and never once getting a person. Plus consistently saying you can leave a VM when they will def not call you back. Its a scam because they purposely make it extremely difficult & discouraging to cancel but then you keep getting hit with the bill. The only way to maintain the license is by paying monthly which is is not a good business model for the consumer (deff for business though) they know most people wont stick with it. If you need help starting to lose weight and still want to dance i would suggest just finding zumba videos on youtube and creating your own playlist. Just try a few of those before giving money to become an instructor. I've never experienced such a difficult time cancelling a subscription.

Horrible Horrible customer service. Have called 2 weeks straight. On phone for numerous hours and sent emails
NO ONE RESPONDS

They try to convince you to take the "zin" which is another word for ripoff you have to pay 40 something dollars every month to keep your cert. Active otherwise it expired in 6 months. This is ridiculous no wonder beto is a millionaire.

I got an in person zumba instructor certificate during the pandemic. I recently signed up for their $1 training, which states after a month they will start charging you for Zin. More than a week before my payment date they charged my card $43.94. Then tell you you can only cancel by phone. I spent over an hour on the phone, mostly on hold, 1st they told me I could wait on hold for hours or wait 2-3 business days for a call back. WTF! I told her to put me on the list for a call back but also on hold, after an hour and speaking with Vicky, then Ina, then another Vicky(which is hard to believe) I think the 1st two people were the same person, just changing their name. They told me they can refund me the $1, but not the $43, even though it was charged that day, and a month is not up from my payment date. They told me to email this(the email they sent to me) back to them for proof at *******@Zumba.com

They are just scamming money out of people, she told me if I complete the training I will be signed back up for Zin membership. What a scam! They put you on hold forever, say they can't help you, there is no way to cancel on their site.

People should start making Beto accountable!

I was extremely disappointed with my experience with Zumba. Not only they do not offer the option to cancel membership online, but when I tried to call and cancel, I was put on hold for hours. It felt like they were purposely making it difficult for me to cancel and trying to scam me out of my money. They added an additional month beyond the 6 months I agreed. The person I called pretended he left to speak to someone but heard him breathe the entire time, I would not recommend this company to anyone.They can revoke the certificate but they cannot take away the skill. One star is too much.

This company is an absolute joke. Refuse to let me speak to a manager. Make me pay in full for a course then do not give me access to a course! Try to scam me for extra subscription that isn't needed. Take random amounts out of your bank on different days! Won't resolve anything just tries to scam into more money!

They're selling some same products from 2 categories 'summer sale'&'women' on their website and I made a purchase from 'women' category (attatched the 2 photos the same item on both categories). I never knew that it was a final sale for the summer sale products until I got a confirm email since I never seen any notice about final sale while shopping. They didn't accept cancelling order and never called & emailed me back even though I tried to contact them hundred times. Of course couldn't get the return shipping label either. This is definately a scam. I have a proof to capture all the screenshots for every processing they're selling same products on 2 categories and never mentioned it was final sale, and just refused the package and reported here to credit card company & reportfraud.ftc.gov as a fraud. I'm a Zumba instructor and this kind of experience for Zumba.com is not the 1st time actually. The customer service has always been not knowledgeable & helpful. I know the Zumba is one of the biggest fitness industry, but their business is like a scamming.

First they trick to become ZIN member on the B1 training ZES 's have a good way of sealing the product a was imprest. And you are pretty much on you own after train ing, some are lucky get hired straightaway by gyms, if you need to cancel membership either because of lack of interest or in my case die to foot injuries, it's HELL! First call drops, them the operators are busy or some crap excuses, it took me a moth to cancel it because I could not teach anymore, Biggest scam on the planet.

Zumba is one of the worse company on handling refunds. First they don't want to even talk with you until after 30 days of when they received items. I have been working with them for over a month of several refunds. All they keep saying is "we are looking into this issue". I have asked to speak to a supervisor. Response is supervisor is unavailable and will call you. LOL - never got a call. After 5 or 6 phone calls, I finally get an email about my refunds. One order they said that I didn't return an item. I KNOW FOR A FACT THAT ALL THE ITEMS I SAID I AM RETURNING WERE RETURNED. The other refund order I was only given a refund for one item vs 9. Strangely they gave me a refund for one item for a return order that wasn't even delivered to them until three days later. I am owed over $400. I have been a Zumba Instructor for 12 years and this is how they treat their instructors.

SHAME ON YOU ZUMBA.