Zumba

Horrible Horrible customer service. Have called 2 weeks straight. On phone for numerous hours and sent emails
NO ONE RESPONDS

I dont recomend it, especially the ZIN membership they make you sign up for (at least try to) in addition to the Zumba Intructor certification and training. Unless you're a beginner and you need extra resources/assistence then sure, go for the ZIN but it was a waste in my opinion because not only did I not use it but they were unwilling to refund me for months (I wish I had known better to file a credit card dispute). If I'm not mistaken (because I'm writing this years later), ZIN is mandatory to teach Zumba otherwise you have to renew training annually - I forget the details but as someone who wanted to teach 1-2 times a week it was not worth the continued investment. Also I used to be a performer so this was a total waste of my energy & time - I wish I had looked into this more prior: the legalities, fees, membership options, etc. Always do your research, count the cost & look around beforehand. Zumba has a great culture with great vibes & style but as an instructor, the company is inflexible - it felt like they just wanted my $$$ based on customer service experience.
My last words? Be bold, resourceful and creative. You dont need to rely and pay a reputable company for the title - what I did cause I thought I had to to get somewhere. If you believe you can move and teach, you can! Its ongoing passionate PRACTICE & feedback/guidance that will get you there.

Avoid this company altogether. Professionalism is ZERO. I purchased for the online course and although there is a 30 day money back guarantee on their web page, they did not refund my money. They offered different excuses every time when I called. A completely money hunting company. DEFINITELY STAY AWAY

They're selling some same products from 2 categories 'summer sale'&'women' on their website and I made a purchase from 'women' category (attatched the 2 photos the same item on both categories). I never knew that it was a final sale for the summer sale products until I got a confirm email since I never seen any notice about final sale while shopping. They didn't accept cancelling order and never called & emailed me back even though I tried to contact them hundred times. Of course couldn't get the return shipping label either. This is definately a scam. I have a proof to capture all the screenshots for every processing they're selling same products on 2 categories and never mentioned it was final sale, and just refused the package and reported here to credit card company & reportfraud.ftc.gov as a fraud. I'm a Zumba instructor and this kind of experience for Zumba.com is not the 1st time actually. The customer service has always been not knowledgeable & helpful. I know the Zumba is one of the biggest fitness industry, but their business is like a scamming.

I love Zumba. Have been taking classes for over 7 years. I decided to do their course to see if I could become an instructor. I paid the 400$, travelled to Montreal to spend the day in training. Then I learnt that if I didn't subscribe to their ZIN which is 50$ a month then I would lose my certification which I paid for. Basically if you don't continue to pay the 50$ you lose the course certification you paid for and did. It's comparable to going to university getting a degree but then having to pay a subscription fee forever or lose your degree.

I have tried to cancel my membership several times! I even took my card off the website and they STILL charged my card! To cancel, I have to call in and wait on hold. I have tried calling several times and don't have time to wait on hold for hours! There is a real person that directs me to "membership department" I asked them please send me to someone directly because I always have to wait such a long time on hold. They said the wait is so long "because there are so many other people trying to cancel their membership" Hmm so you have LOTS of people canceling Everytime I call? Seems like you are either lying and this is a scam or your program is horrible and "so many people are canceling" So I'm currently holding. We will see how long it takes them to answer... Very upset.

So I became an instructor for Zumba and signed up for Zin and all that. During COVID I ask to suspend my account my Zin due to medical reasons. I was told if I cancel my Zin I would have access to absolutely nothing and they meant it. Even though I paid over $500.00 taking different Zumba Instructor licensing I can't even access my account on ZIN to view my basic Zumba class or anything. This is ridiculous so after making them richer they are crippling me because I can't keep paying the mere $39.95 per month. They offer you to 10.00 per month but you still can't access anything so what is the point. I do love Zumba but this has turned me off because I feel the company is totally greedy and is taking their instructors for granted as if money just drops from the trees. Please research before signing up for Zumba. Youtube is cheaper, to be honest. This is my experience and opinion.

Horrible Customer Service, clearly they don't care. Bought a bunch of items during one of their big clearance sales. None of the shirts fit; way bigger than I expected. Went through their return process online creating a label, etc. and sent the items back. Now after talking with them I realize that because of the sale you CANNOT return anything. I don't remember seeing a disclaimer when I made this purchase. If you go to where it says Return Policy on the website it says they want 100% satisfaction. It says they will refund the full amount for all purchases as long as the returns are received within 30 days. It seems like it won't be a problem + there's nothing on this page that says this doesn't apply to Sales. So, it's rather shady. I called up and they won't do anything. I will basically forfeit the merchandise and lose out on approx. $50. OR I can pay $8.25 in shipping for them to send the items back. They actually suggested I try to sell them. Ridiculous! What kind of company does that? Practically every other business I can think of will give you your $$ back no questions asked or at the very least do an exchange or offer credit. Also, don't click on Contact Us, it only let's you write an email. You have to click on "Support Hours" for the phone #.

I enrolled in a B1 training class offered by Zumba.com, and what ensued was a frustrating and disappointing ordeal that left me feeling deceived and cheated.

Initially, I was hesitant about joining their program, but during the class, the instructor pressured me into signing up for a ZIN membership, assuring me that I could cancel anytime after the class with only a one-time charge of $43.95. Reluctantly, I agreed, trusting the instructor's words.

However, the nightmare began when I attempted to cancel my membership as promised. For days, I tirelessly tried to reach their customer service department, only to be met with endless wait times and unhelpful representatives. When I finally managed to get through, I was promptly hung up on – a clear indication of their disregard for customer concerns.

Frustrated and at my wit's end, I resorted to emailing them, hoping for a resolution. To my dismay, I received a generic response stating that I needed to call in to cancel. This back-and-forth only added insult to injury, leaving me feeling like I was being deliberately misled and manipulated by the company.
It's evident that Zumba.com is playing games with its customers, making it incredibly difficult for them to cancel their memberships and stop the recurring charges. This blatant disregard for transparency and customer satisfaction is unacceptable and reflects poorly on their integrity as a business.

To anyone considering engaging with Zumba.com, I urge you to proceed with caution. Don't be fooled by their promises of easy cancellation – it's nothing more than a ploy to trap unsuspecting customers into paying for a service they no longer want or need. Stay away from Zumba.com unless you're prepared to deal with their deceptive practices and abysmal customer service.

They charge a "handling fee" to process orders - took 3 weeks to receive order - which was damaged and the box WAS NOT EVEN SEALED so some items were missing. You cannot get to speak to a live person at the phone number and their response time on the web site is poor, poor, poor. I paid for FedEx ground shipping - the damaged item was in my mailbox - which only the USPS can unlock so i did not get the shipping i paid for and the handling fee is a joke. I would NEVER order from them again.

When I decided I no longer wanted to be an instructor, I emailed Zumba to let them know I was no longer an instructor and that I wanted to terminate my membership.

They proceed to tell me that I was NOT ALLOWED to cancel my membership until I "speak to a representative over the phone"

So. That didn't sit well with me, and was very annoyed with that considering that at this point I had been an instructor for 9 years. On a side note..." Thanks Zumba for never acknowledging my loyalty and tenure"

So yeah. I called Visa and just simply told them that Zumba was NOT ALLOWED to take anymore money from me. That ended things pretty quick.

Loved my classes and participants. DO NOT love the customer service for Zumba

After being put on hold for an hour. THe rep was very nice. But found out that one item ordered was on back order, and they could not chage the order and subitute it for a different size or coloer that was in stock. Ok... whatever on that item, just ship it when you have it in stock. The other item was on sale. I ordered a Med size and it was like an XS. So, I asked if I could return it for a different size? No, no returns on sale items. What about exchages? I just want a larger size? Sorry, you will have to order it separtly and you are stuck with the small size. It is like stealing! All they have to do is change the size. Even if they charged me for shipping I could understand, but that is their policy. Very wrong and unethical.

I tried to give 0 stars but it wouldn't let me... like Gail, I had a size issue. It was my first time ordering from Zumba.com and I ordered because my instructor gave me a $30 off coupon. I was excited because, normally I wouldn't order something from there because they were so expensive. This made a purchase affordable to try them out. I looked through all the clothes and settled on a pair of pants that I *loved*... they were so cute! Looked at the sizing chart and, based on the measurements there (and I measured myself as I was looking at them!), I ordered a Large. Pants came later and I excitedly tried them on. DOH! Too big... and I don't mean a little too big... a lot too big! They absolutely will NOT do a size exchange despite it being an online company and the customer can't try them on! That's one if the most ludicrous things I've come across for an online clothing 'store'! What I have to do is 'return it for a refund (which takes 30+ days) then turn around and buy the Medium'... and. OH, by the way, I'd have to buy them at the regular price because the coupon was no longer good! And they acted like that wa a perfectly good solution! The guy I talked to on the phone even suggested I give them to 'a friend who is also passionate about Zumba'... WHAT? I could not believe what I was hearing... told him I was highly unsatisfied with that whole thing... he said he hoped that try could change my mind in the future... told him they won't have a chance to do that. They really didn't see the problem... remarkable! All I wanted was a medium sent back to me... should have been a simple thing!

I really thought highly of Zumba, but honestly, their customer service is the worst I have ever experienced.

I cancelled a training, and I've had to contact them over ELEVEN times just to get the refund. ELEVEN TIMES!

They first told me that my money was refunded, and would be in the bank in 5 to 7 days. Then they told me, when I got into contact with them again, that it would take another 7 days! Then after FOUR WEEKS they told me to give them information about my bank details, so that they could process my payment. So, basically they lied to me for weeks about my money coming!

I'm actually really angry with their service, I've never seen service as appalling as this. They are very quick to take money off of you. But it seems impossible to get it back! They have all of my bank and paypal details, so really, they shouldn't have to ask anyway. And if they did have to ask, why the hell didn't they ask me in the first place.

Sorry for angry rambling. But, their business etiquette and care for their customers is beyond terrible. And, I tried to be patient and reasonable with them.