ZumbaReviews 48

Horrible Customer Service, clearly they don't care. Bought a bunch of items during one of their big clearance sales. None of the shirts fit; way bigger than I expected. Went through their return process online creating a label, etc. and sent the items back. Now after talking with them I realize that because of the sale you CANNOT return anything. I don't remember seeing a disclaimer when I made this purchase. If you go to where it says Return Policy on the website it says they want 100% satisfaction. It says they will refund the full amount for all purchases as long as the returns are received within 30 days. It seems like it won't be a problem + there's nothing on this page that says this doesn't apply to Sales. So, it's rather shady. I called up and they won't do anything. I will basically forfeit the merchandise and lose out on approx. $50. OR I can pay $8.25 in shipping for them to send the items back. They actually suggested I try to sell them. Ridiculous! What kind of company does that? Practically every other business I can think of will give you your $$ back no questions asked or at the very least do an exchange or offer credit. Also, don't click on Contact Us, it only let's you write an email. You have to click on "Support Hours" for the phone #.

I tried to give 0 stars but it wouldn't let me... like Gail, I had a size issue. It was my first time ordering from Zumba.com and I ordered because my instructor gave me a $30 off coupon. I was excited because, normally I wouldn't order something from there because they were so expensive. This made a purchase affordable to try them out. I looked through all the clothes and settled on a pair of pants that I *loved*... they were so cute! Looked at the sizing chart and, based on the measurements there (and I measured myself as I was looking at them!), I ordered a Large. Pants came later and I excitedly tried them on. DOH! Too big... and I don't mean a little too big... a lot too big! They absolutely will NOT do a size exchange despite it being an online company and the customer can't try them on! That's one if the most ludicrous things I've come across for an online clothing 'store'! What I have to do is 'return it for a refund (which takes 30+ days) then turn around and buy the Medium'... and. OH, by the way, I'd have to buy them at the regular price because the coupon was no longer good! And they acted like that wa a perfectly good solution! The guy I talked to on the phone even suggested I give them to 'a friend who is also passionate about Zumba'... WHAT? I could not believe what I was hearing... told him I was highly unsatisfied with that whole thing... he said he hoped that try could change my mind in the future... told him they won't have a chance to do that. They really didn't see the problem... remarkable! All I wanted was a medium sent back to me... should have been a simple thing!

Do not purchase sale items from zumbashop.ca. Apparently there are absolutely no exchanges or returns for sale items even if it's defective. I am now stuck with a pair of cargo pant's that were sized incorrectly and why off from the site size chart provided for consumers so that they can select their sizing. Note that even under normal purchase circumstances this site will not provide exchanges, you must return the item at your expense whereby you will be refunded only on regular priced items but you will still incur the original shipping fees. Domestic shipping fees are highly inflated and slow.

After being put on hold for an hour. THe rep was very nice. But found out that one item ordered was on back order, and they could not chage the order and subitute it for a different size or coloer that was in stock. Ok... whatever on that item, just ship it when you have it in stock. The other item was on sale. I ordered a Med size and it was like an XS. So, I asked if I could return it for a different size? No, no returns on sale items. What about exchages? I just want a larger size? Sorry, you will have to order it separtly and you are stuck with the small size. It is like stealing! All they have to do is change the size. Even if they charged me for shipping I could understand, but that is their policy. Very wrong and unethical.

They charge a "handling fee" to process orders - took 3 weeks to receive order - which was damaged and the box WAS NOT EVEN SEALED so some items were missing. You cannot get to speak to a live person at the phone number and their response time on the web site is poor, poor, poor. I paid for FedEx ground shipping - the damaged item was in my mailbox - which only the USPS can unlock so i did not get the shipping i paid for and the handling fee is a joke. I would NEVER order from them again.