Mai S.

I enrolled in a B1 training class offered by Zumba.com, and what ensued was a frustrating and disappointing ordeal that left me feeling deceived and cheated.

Initially, I was hesitant about joining their program, but during the class, the instructor pressured me into signing up for a ZIN membership, assuring me that I could cancel anytime after the class with only a one-time charge of $43.95. Reluctantly, I agreed, trusting the instructor's words.

However, the nightmare began when I attempted to cancel my membership as promised. For days, I tirelessly tried to reach their customer service department, only to be met with endless wait times and unhelpful representatives. When I finally managed to get through, I was promptly hung up on – a clear indication of their disregard for customer concerns.

Frustrated and at my wit's end, I resorted to emailing them, hoping for a resolution. To my dismay, I received a generic response stating that I needed to call in to cancel. This back-and-forth only added insult to injury, leaving me feeling like I was being deliberately misled and manipulated by the company.
It's evident that Zumba.com is playing games with its customers, making it incredibly difficult for them to cancel their memberships and stop the recurring charges. This blatant disregard for transparency and customer satisfaction is unacceptable and reflects poorly on their integrity as a business.

To anyone considering engaging with Zumba.com, I urge you to proceed with caution. Don't be fooled by their promises of easy cancellation – it's nothing more than a ploy to trap unsuspecting customers into paying for a service they no longer want or need. Stay away from Zumba.com unless you're prepared to deal with their deceptive practices and abysmal customer service.