Zoro

Read other reviews here because I had never heard of Zoro and still decided to pull the trigger. I needed 5 D ring tie downs for a trailer. They had them for 28 each, e trailer had them for 42, so I ran the risk for the 70 dollar savings + free shipping. They were sold by Zoro and in stock, I think this is key for good service. Shipped the SAME DAY and arrived a THE NEXT DAY undamaged with all parts.

I ordered a cordless chainsaw from zoro.com. The product description read charger and battery included. For some reason I received a shipment with 2 saws and no battery or charger. I called customer service and they emailed a shipping label to send back the second chainsaw and I was under the understanding that the charger and battery would be sent in another shipment. No charger or battery arrived so I called and surprise surprise Zoro was not sending a charger and battery as this was a bare tool, which I thought meant no bushings or some other tool feature. I told the rep that the product description said included charger and included battery but was told they agreed that was confusing but they wouldn't honor their product description. I will never buy another product from zoro.com, which I found is owned by Grainger. Just my warning to all. I have copies of ad and order to document. Joe P

The picture description did not accurately match the delivered item. Zoro then denied that was a misrepresentation and told me I had to pay the return postage. Will never use this company again.

I read other reviews about slow shipping or other bad reviews and got really concerned but they were the only place that had the particular emergency light I needed. Took a chance and ordered yesterday 26 JUL at 11:23AM. It shipped the same day and just arrived here in Virginia via FedEx ground at 1PM - could not have done any better. Very pleased. Even Amazon does not hold a candle to that since they now use USPS

This entire website is absolute trash. This was my second time ordering from them (gave them a second chance) and they screwed me once again. The first order they triple charged my debit card. TRIPLE CHARGE! Being debit, it was a hassle explaining this transaction to my bank since Zoro customer service did not properly cooperate. I forgave them for this, for someone may have had a bad day. Oh well, that's life.

The second, most recent issue happened just this month (2/1 - present). I ordered a pair of boots and they were supposed to ship 5 days from order date (as seen in attached picture). After calling 3 times since the order date (2/1), they just now sent me an email notifying me of the 3 month back order! So now I'm supposed to wait until at least May 1,2021 to get a pair of boots I needed two weeks ago?! Lol give me a break. I am extremely displeased and upset with Zoro; I vow to not only never do business with this company, but to also spread word about their lack of professionalism to both of my businesses, my organization, and affiliations. *All attached pics display my issue*.

BAD BUSINESS.

My first purchase from this newly formed company (1 year old) but doubt very much they will last another Year, total cowboys and very awkward to deal with

I put in an order with Zoro on some pipe insulation that I had trouble sourcing on other sites, as it was larger than the standard 1/2,3/4 sizes. In addition to having the sizes I needed, their prices were very reasonable. While I was a bit wary about ordering, given the mixed reviews I had read, I figured I'd give them a try anyway. I was pleasantly surprised on all fronts, starting with the fact that the order arrived faster than expected.

Since I was catching up after an injury, it took me over a month to open the box. But once I did that, I found that they had gotten one of the items wrong-- sending me a larger size pipe insulation than I had ordered. I wrote to Zoro to let them know, not knowing what to expect, since I definitely waited too long to contact them. To my surprise, they were 100% helpful, and sent me the new, correct replacement items immediately. That's great customer service.

So between the price, shipping, availability of the items I needed, and their customer support when they could have just said "no," I would recommend them any time!

Do yourself a favor and find a different company to do business with. Our first order was "lost" so they offered to send another one or a refund and we were only a little annoyed at this point, after that pleasant phone conversation we waited for the promised email with the new tracking number for the new shipment. The item in question was a freight item as it weighed over 100 lbs. The email didn't come for another 5 days which we had to call to get a tracking number to locate said product. Once the item finally arrived nearly 2 weeks after the initial order, the box was mutilated and the item had damage. We were slightly more annoyed at this point. We called Zoro to find a resolution to the new issue and they were more willing to refund our money and have us return the item rather than offer a discount. They would rather eat more cost by shipping another item back to them which made zero sense to us. It was a hard to find item for us and gave us little choice as far as what to do. We decided to deal with the damage and eat the loss ourselves however going forward I will never use or recommend doing business with Zoro.com as they purposefully ship damaged products with a promise of a discount which falsely lures customers to purchase from them.

I purchased an industrial fan and was told it was on back order and would ship on a certain date. I placed an order for a second fan a couple of weeks later. After several weeks I followed up and was told "they're on back order" and your first order will ship on Nov 20th. On the 29th I followed up - still on back order and now they think they may not be manufactured any longer. It's obvious that they don't have any follow up in place until they hear from the customer - I would have waited forever if I relied on them. Will NEVER do business with them again.

My first order with Zoro. It's been about a month since I placed my order and a product represented to ship within 10 days still has not shipped. A Zoro representative stated that the 3rd party vendor to ship the order was Marmon Retail Store Equipment LLC and gave me a phone number for the company as *******317. I dialed the number to find out if/when they would ship the order. The phone number I was given was not a working number. I googled the company and was unable to obtain a working phone number for the company. I will cancel my order never to attempt to do business with Zoro again.

My Fresh Water Well Controller Start Up Capacitor failed in a 20 year old controller. Instead of paying a Well Repair guy to not show up for another week I decided to do the repair myself. Zoro had the exact OEM Well Controller and since I was a New Customer I got 15% Off and Free Shipping. $72 vs. $120 for the Service Call plus parts. The entire swap out took me just under and hour and I now have Fresh Florida Aquafier Water flowing again. Ordered on a Tuesday, Shipped on a Wednesday, arrived on Friday afternoon? Awesome Service and Experience.

I bought a $1200 auto fill valve for a boiler system and had a plumber install it for $350. However it did not work and I paid the plumber another $200 to figure out why. Turned out to be a very small defective part, so I called the manufactuer who said they will warranty it and send out the part if their distributer Zoro.com requests the parts. However Zoro.com wants me to pay the plumber $200 to uninstall it and then for me to send it back to them. Then they will send me a new one back out at which time I can pay the plumber another $350 to install it. All this instead of just requesting the warranty parts be drop shipped to me, costing Zoro nothing and me getting out of this issue for less money. I will never order anything from Zoro.com ever again, and no one else should either. -Andrew Losli

Once I ordered there a screwdriver set and was waiting for my purchase for almost three month! The product is good but service leaves something to be desired.