I purchased an industrial fan and was told it was on back order and would ship on a certain date. I placed an order for a second fan a couple of weeks later. After several weeks I followed up and was told "they're on back order" and your first order will ship on Nov 20th. On the 29th I followed up - still on back order and now they think they may not be manufactured any longer. It's obvious that they don't have any follow up in place until they hear from the customer - I would have waited forever if I relied on them. Will NEVER do business with them again.