Zoosk Reviews Summary
Zoosk has a rating of 2.3 stars from 3,541 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zoosk most frequently mention fake profiles, customer service and credit card. Zoosk ranks 33rd among Dating sites.
I have used other online dating sites such as Match.com and eHarmony in the past. They both provide good customer service in my opinion. Then I heard about Zoosk via email. What an absolutely horrible experience from an organizational and customer service perspective. It's generous even giving Zoosk one star out of five. Buyers beware. They are a nightmare to deal with.
I purchased a 6-month subscription around mid 2018. Just before my expiry in December 2018, Zoosk sent me an email offering me 25% if I renew. Along with the email, and just after my subscription expired, I also received notifications that people on Zoosk had sent me messages. So I bit and renewed again. Only to discover that I was charged the full amount for 6-months and the messages from these so called "people" appeared computer-generated?
So I attempted to contact Zoosk on both the non-discounted price and the assumingly fake profiles out there. They informed me that I needed to pay by credit card (which I did via PayPal) and gave no answer to the seemingly "computer-generated" email messages received from potentially fake profiles. I then contacted PayPal to at least recover the 25% off ($19) --- which they did.
About a week later, Zoosk emails me informing me that my subscription was cancelled, yet I paid for 6-months? So I called them. Zero help and wouldn't even allow me to speak to a supervisor. Exact words from the customer service agent were: "I spoke to them and they do not want to speak to you. Your account has been blocked as it is our company policy to close an account when a dispute is raised via a 3rd party." I then inquired that when I get my full refund via PayPal (for obvious reasons), what would stop me from re-joining Zoosk (just to see what he would say)? To which the agent responded, "Sir, you have every right to attempt to re-join, but there is no guarantee that our system will not pick it up and block you."
I'll end by saying I simply wanted to be treated like a customer who has genuine concerns and honest questions. Why they chose to skate around the "real truth" and force me to gain mediation via PayPal is mind-boggling? Save you money folks and happy searching.
Great app. Allowed me to find who i want to be with and that i dont have to feel lonely or unlucky. However i wish the payment plans were cheaper and that i wouldnt have to necessarily subscribe to be able to use it
Awesome if you be yourself. Treat a lady perfect and you'll not be single. 1 Corinthians: 9:5
Lead about a sister in the Lord Jesus Christ
I am excited to say that I have met a great man. A new best friend. I am so happy I decided to give this a try. Who knows what can happen if you only let it.
Zoosk is easy to use and easy to meet peole. There is a abundance of eligible and educated men on this site.
It was ok. I meet someone that we have things in common with and will see where it go from their. Im hoping everything works out between us
Not sure why but Zoosk allowed me to meet more individuals and communicate freely with them for a resonable price. I am happy with my experience and agree with other reviews that Zoosk is a great online dating site. I recently met a potential partner! Wish me luck!
I'm really happy with zoosk, it's not fake people who is suscribed, I can recommend this site and I feel really happy thank you
Only had one stalker (thank God), most of my matches were miles away but was lucky to meet someone close to me and met for coffee and ended up talking for two hrs in the park. We have been going out for over a year now and happy to have met each other. I must say thought that out in public we would of both never had met each other because we are both workaholics, I do have to say thanks to zoosk we met each other,
What time is your flight number? I have been thinking of bringing? So much for all of your help I really appreciate you sticking to my license is expired I thought I was thinking negative
I started chatting on the first day of subscription. On the 3rd day I'm cancelling. So we aren't distracted, and can concentrate on building a Foundation to build a new life on.
-Too many fake profiles
-Spam profiles everywhere
-People without paid membership cannot see my messages
-I have to buy coins to see profiles of people with mutual interest.
-Spammers thrive in this site then harassing me with spam phone calls
-Catfishing is prevalent
-I was lured into purchasing a membership with a "message" from a member.
-She had never messaged me.
Lots of people too look at and try to get a connection with I'm very pleased with this dating site I would recommend it to anyone that asked me for a great dating site
I was really glad to meet someone on zooak. We matched and instantly hit it off. We have so much in common and I never would've met him without zoosk.
Very nice sight. Thank you. Very happy with the professionalism of zoosk Will recommend this to others in the future.
The customer service on this site is terrible. If you have an issue to email them and then you have to wait 3 days for a very unhelpful responses. As a consequence of this I am now out of pocket by £74.
This was a pretty okay app I guess... there are tons of fake accounts that send messages it end up being a waste of time... Let alone a lot of messages sent but none received but who it was sent to checks profile frequently but never answers.
I didn't realize there were so many people who were broken and had so many false expectations about love and relationships.
Jesus is the only perfect man you will find and if any man does not love Him first, then He can't love you right. You will experience failure and disappointment in man but God's love never fails.
Lots of member is not active but the page is still bring up.
Is so bed. Who is online is not the area.
We have so much in common. We talk for hours... so glad we took the chance on Zoosk! We truly are two peas in a pod!
About the business
Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members