Zoosk

Here's an update to my original review one month on (having cancelled my subscription!). It is an email reply from those low-life scammers at Zoosk, who I accused of mis-selling on the grounds they failed to make clear before I paid that I would only be able contact a microscopic percentage of the profiles on it. The first paragraph overflows with loveliness, though it's just words - they have absolutely no intention of creating a dating site with actual people you can actually date. The second one is where they legalise the scam - 'we've got you're money and there's nothing you can do about it.' OK, I've been scammed for £25 ($40), big deal, I'll get over it and learn my lesson. As for zoosk? Commercially, they're the equivalent of 16-year-old schoolboys who steal dinner money of blind 7-year-olds - scumbags of the highest order.

So...

'... Thank you for contacting Zoosk Customer Support.

I'm sorry that your recent experience on Zoosk didn't entirely meet your expectations. We realize that dating can be tricky. So at Zoosk our goal is to make things as fun and easy as possible. We are always working to maintain a community in which users feel comfortable to date their way, whether they want to browse, flirt, or find a soul mate. If you think there is something we can improve upon in order to provide you with a better experience in the future, please feel free to let us know.

Please recall that we displayed a confirmation screen before completing the transaction. This screen showed the total purchase amount, including all applicable taxes and Activation Fees. In order to complete the purchase you were required to view and accept this confirmation. We have established this confirmation procedure because all Subscription purchases are non-refundable.

We appreciate your interest in Zoosk, and we apologize for any inconvenience.

Best regards,

Zoosk Customer Support

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Shame you have to give this lot one star - they deserve a negative rating. Ultimately, this is a legal scam. 95% of all the people on Zoosk haven't paid, so can't reply to emails you send. The tone of their customer services emails is hysterical, e.g. we're the loveliest people on the planet, so just tell us how to improve and it'll be down in minutes', but the truth is they have no intention of doing a thing apart from grabbing your cash. It's a complete sham, so don't go anywhere near this lot.

DO NOT USE ZOOSK! - The below opinions are mine and formed from personal experience and may not reflect the experience of the average Zoosk user. Zoosk promises to show single people in your area for your promise to pay money. They failed me and I feel defrauded of my purchase.

I cannot say how the platform works for hard line internet, but I have Satellite internet and Zoosk appears to work poorly with satellite. Zoosk presents two primary search options. One is a standard filtered search, which mostly shows singles in your area (not always). The other search option is Carousel, which is akin to a Tinder swipe experience. Carousel is especially bad at location services. For example, I live in OKC, but I am mostly paired with Dallas singles, and today I was placed in the Pacific NW search area. In short, the location services seem flawed if you use satellite. Zoosk seems designed noto just make money, but to pirate money. Upon purchase of a membership, you will be able to send likes/messages to people of interest. But, if they are not a paid member they cannot message you back. To allow for non subscription members to respond, you must pay an additional $10 (appx) per month. Zoosk also has coins, gifts, profile boosts, and other gamified products and it all costs.

It is my opinion that Zoosk uses a form of contract adhesion. An adhesion contract is an agreement where one party has substantially more power than the other in setting the terms of the contract. Here, Zoosk unfairly places customers in a bad contract using omission and legal language to lure people into a contract that does not provide what a reasonable person would expect on a communication platform - the ability to have two way communication with matches.
Speaking of matches, using Zoosk, I had one legitimate contact in about a four days. By contrast, I received three legitimate contacts from Hinge in about twelve hours. Because of this, I suspect many of the profiles are expired or fake. TI am certain in one case because I know a person on Zoosk who is now married with twins (over a year). Like I said, it is difficult to disengage with Zoosk and it seems very difficult to delete a profile. That means you are being promised a legitimate dating pool and likely being provided with a significantly diluted one.
That brings us to the final rub, Zoosk is a monster to disengage from because the site is not set up for easy or quality user support. Upon enrollment, you are automatically enrolled in a payment program. However, Zoosk has hard to find and use support so you will have to put effort into disengaging and avoiding future auto payments. Furthermore, while you are suspending your account Zoosk will show you pictures of beautiful people that are suddenly a match for you as enticement to stay. I fell for it once, to no avail. In short, I believe Zoosk is at best a poorly managed site and worst, a magnificent scam.

I was one of the subscribers of this "dating site". At first, I got few feedback from some claims that they know the site very well and told me to "stay away. Far away. Don't try to, etc." (but since I had paid for it, I used it anyways)... There are some users that doesn't reply to the messages I sent them, some does, sometimes I ignore requests from people that I don't like to start a chat with. I was also confused with the "I appreciate your wink" whatsoever, so I called them with the provided number on the page. Luckily, after waiting for quite long time, someone answered me (the representative has a very funny accent though, haha). I said that I would just like to cancel my subscription because I'm set into confusions. The representative is very sincere, she assist me how to use the site and in just like 30 minutes or some, I was able to fully understand how does it ALL WORKS. The representative from the other line even gave me FREE COINS and DISCOUNT! (like I heard he gave me 50%? Not sure). So I followed what representative suggest me (complete my profile, upload pictures, don't hesitate to give a "yes" to the feature somewhere in the site)... And no offense meant. I BEG TO DISAGREE with the rude and harsh comments, but I was able to use the site without any experiencing any trouble or whatsoever.

Just want to tell you this guys, "NOT BECAUSE YOU ARE NOT ABLE TO UNDERSTAND NOR TO FOLLOW A POLICY, RULES, REGULATIONS OF THE SITE., DOES ALSO MEANS THE SITE IS A SCAM." You may try to probe yourself first, try to tell yourself if you have followed everything correctly... Guys, don't be so judgmental...

P. S: Happily married with my Hubby that I met from Zoosk. (Financially, physically, and spiritually stable.) and we have twins :)

I have been on it and It is pretty much like all dating sites total crap.