Zoosk

I have used other online dating sites such as Match.com and eHarmony in the past. They both provide good customer service in my opinion. Then I heard about Zoosk via email. What an absolutely horrible experience from an organizational and customer service perspective. It's generous even giving Zoosk one star out of five. Buyers beware. They are a nightmare to deal with.

I purchased a 6-month subscription around mid 2018. Just before my expiry in December 2018, Zoosk sent me an email offering me 25% if I renew. Along with the email, and just after my subscription expired, I also received notifications that people on Zoosk had sent me messages. So I bit and renewed again. Only to discover that I was charged the full amount for 6-months and the messages from these so called "people" appeared computer-generated?

So I attempted to contact Zoosk on both the non-discounted price and the assumingly fake profiles out there. They informed me that I needed to pay by credit card (which I did via PayPal) and gave no answer to the seemingly "computer-generated" email messages received from potentially fake profiles. I then contacted PayPal to at least recover the 25% off ($19) --- which they did.

About a week later, Zoosk emails me informing me that my subscription was cancelled, yet I paid for 6-months? So I called them. Zero help and wouldn't even allow me to speak to a supervisor. Exact words from the customer service agent were: "I spoke to them and they do not want to speak to you. Your account has been blocked as it is our company policy to close an account when a dispute is raised via a 3rd party." I then inquired that when I get my full refund via PayPal (for obvious reasons), what would stop me from re-joining Zoosk (just to see what he would say)? To which the agent responded, "Sir, you have every right to attempt to re-join, but there is no guarantee that our system will not pick it up and block you."

I'll end by saying I simply wanted to be treated like a customer who has genuine concerns and honest questions. Why they chose to skate around the "real truth" and force me to gain mediation via PayPal is mind-boggling? Save you money folks and happy searching.

I've been using Zoosk for about 3-wks. This was more of an experiment than anything else so my hopes were not high and I'm glad I didn't have high hopes. I paid to be a member, $100 for I think 6-months. I'm from NY. First, I approached all the women in a very respectable way, Hi, my name is so-and-so, these are my hobbies / interests, what's yours? 1 out of 50 times I get a response which is pretty bad. I get many views, but no one chats. I did send a blast to 10 women asking them to give me a simple "k" to let me know the chat feature is working and two responded so I know it works. I think the women / profiles are all legit but they are inundated with others guys or have already established chats with other guys. Women who do not join, which I think most are not members, have limited chat / messaging features - limited as in they can respond to a message 10 times or something like that. So women are even more picky on who they chat with. The other downside is, the women I see are mostly divorced with kids. Here's my estimate: 60% have kids living with them / divorced / starting over, 10% are ugly (sorry), 10% are in their 20s and 30s, and 20% are older than 30 (some are in nice shape). A lot of the women are looking for a serious relationship. I use this site as a test for my come-on lines and to build the nerve to hit on a hot girl in the real world. It's also interesting to see the background on some women and how they were treated. Some have massive chips on their shoulders. It's also interesting to see them describe themselves - nice, easy going, low maintenance - okay, then why hasn't some guy picked you up? My recommendation is, unless you have $100 to blow, it's not worth it. If you've got the cash then this might be a fun thing as an aside to do but you should be actively finding a live girl in the real world. I think of this almost like fishing, I put out 100 lines. If I catch anything, it's a bonus, but I always have a steak waiting for me at home. Hopes this helps!

I think I can be wise but I fell for Zoosk. It is a scam. I signed up for 6 months with email address password and paid by PayPal. I mentioned in my profile that I "was not into Facebook or Apple club" and this statement was "edited=removed " by the reviewer. I have noticed that many pictures could not match the age declared by many "members" (i. E. too young too old etc.) and may sound somehow false. I believe that many profiles are fakes. However, in my 3 day after I paid the subscription, it be came impossible for me to message other members or open messages that I had received (as I was notified via Email). To do that I was to "authenticate" that I was a real person by providing my Facebook account or my Cellphone number. I believe that not allowing me to access my account is a breach of contract. There are other ways to verify my "real person" status; by email or "captcha" or answered questions, for example. I should not be forced to disclose more private information. In the terms & conditions; Zoosk request the right of use of all that you uploaded on their site and, the right to share information about you with their "business partners". This give then an enormous collection of data on private information regarding their subscribers. The images, email address, correspondence, phone number (for SMS marketing-tagging) and your Facebook activities info etc. The REAL purpose of this site is to collect and gather information on citizens so that they can use or sell to their "business" partners - whoever these partners are or may be in the future. Their purposes may be exploitative commercial or others kinds that we do not know. You may call it conspiracy paranoia IF - and only IF- you are able to prove that this is not possible to to be so.

I'm 71 years old & have been on Zoosk almost a year. Recently changed my email address. I sent my new address to Zoosk and they tried to send a Verification of Email without success. (From what I saw online, the capitals in the email address were in lower case). Sent another email address-- same thing happened. Called from the phone number they have on file and spoke with Zoosk representatives personally -- not good enough. Was told I'd have to provide yet another email for Verification but in the meantime I'd have a week to get this in. The next day I was called about the email Verification and told them that unless certain letters were capitalized, the address would not work; I was assured the address was properly typed in by them but whatever Verification they wanted from me still did not appear in my mail. At that point I was frozen out. I could not send any mail and when I went into 'Carousel' function I could not get out. A pop up kept appearing telling me to provide a new email and then the photo below would appear. They taunted me numerous times with this photo.
Now, older people have enough trouble with high blood pressure and mine was raised considerably. They have my phone number on file and most companies (including Paypal!) phone with a code so you can provide Verification. I was being punished because my email provider apparently wasn't letting their Verification email go through.
Periodically messages sent to other members have not been received and a few times there have been other taunting incidences on Carousel. Can't help but think they're having a good time at my expense. Match and Our Time really didn't work out for me and can't say Zoosk has been much better. At this point I probably won't renew; the idea of making friends to do activities appeals but it's difficult to continue when such disrespect is directed.
I am Caucasian, college graduate. The photo of the man Zoosk kept sending to me and I tried unsuccessfully to upload, is of an older, disheveled African American who is looking bug eyed into the camera with a caption: "He likes you!".