ZoomInfoReviews 160

Never complete their survey offering a gift card. I did one and one week later got many spam emails and phone calls. I know it was them because I used a fake name and everyone called an emailed for the fake name!

Beware you have to cancell contract 60 day before its due. No moral at this company, they take legal action against you. Don't purchase

So ALL I wanted to do was get some contact info for someone I had lost touch with. Apparently they have it (although many reviews say they have issues keeping things up to date). But it's worth a try. But first, Hey! Install our software... really? Ok, seems legit from several sources, and I'll uninstall after. Hey! Create an account... Ok, yeah, I expected that. Sorry, can't use a VOIP number (my landline, which isn't). Sorry, can't use a VOIP number again (my cell, which also isn't). So I try using their Google login... and in spite of Google Sign-in being an option right on their page, "this email isn't eligible". For a networking company, they sure do a crap-tacular job of adding people to their network! What a total waste of time and effort.

Wrong email address in their system led to failed implementation, no immediate contact to resolve but a bill generated every month. I was told they would credit the account and have someone assigned to aid in understanding their system. To date, the only email correspondences I receive are directly related to payment, not retention, resolution, or a great customer experience. Even the legal team is too tired or too busy to appropriately state why they aren't in breech of contract. For small business owners, please try a different method to grow your business. This is NOT what will help you.

I was told that info from Intent would give me accurate info about people who were looking for me products near me. Found lists of whole companies without proper contact info. Only option is to spam everyone on the list. We are not a spamming company. Support was no help. Stay away unless you want to be spamming people.

I have used Zoom for 2 year, paid close to 25,000 and saw absolutely ZERO results. Zero means Zero, didn't even get one customer conversion from them.

Furthermore, their customer services is VERY bad, i tried to reach out to them multiple times to complain and see how i can get a better use of the VERY expensive subscription but i got sent from one dept to another without any help.

If i would have the option, i would rate them as a -10, they are worth absolutely ZERO, do not fall for their marketing

ZoomInfo has become my go-to platform for prospecting and generating sales leads for my business. The platform's comprehensive database, accurate contact information, and advanced search filters make it easy to identify and connect with potential customers. I appreciate ZoomInfo's real-time updates and insights, which ensure that my sales team has access to the most up-to-date information and can make informed decisions. Moreover, the platform's integration with CRM systems and sales enablement tools enhances efficiency and effectiveness. With ZoomInfo, I can unlock new sales opportunities, accelerate revenue growth, and achieve success for my business.

I called because I want to cancel my subscription since it is not a fit for my business. I called their customer service hotline twice. I was advised that the account manager will reach out, however, we did not receive any call so we can process the cancellation

The data is questionable at best, (I looked up myself and noticed the information was from 2 jobs ago). This is primarily because zoom uses "Email signatures" as a primary means of verification, while the reality is many companies do not immediately delete an email when a person leaves, nor does the system have a method of filtering through people with multiple active emails, so you end up with bad and outdated data.

More importantly, their customer service is subpar. I contacted them several days before my contract was set to expire with them because the system locked me out, and got nothing but buck passing and ignored when trying to get them to honor my access so I could extract the last lists we compiled. Do not do business with these people unless you enjoy wasting time, getting the run around, and dealing with unscrupulous individuals.

They will make you believe one thing until you sign up, and then, they say "sorry for your misinterpretation of what we said, but that's not what he actually said. No. We can't let you out of the agreement." I'm not going to use your product! We would not have signed up with you had we known of your shortcomings!

Here are some of the people I spoke to at zoominfo.com:
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*Personal information redacted by admin

This platform has fell considerably short of what was sold and our expectations that this would be a catalyst for growth in the upcoming years. An Mercedez Benz was advertised but a Toyota Corolla was delivered and this by no means is an exaggeration. The issues that we are having is regarding the data being missing or incorrect for a several leads that we have contacted on both sides the Sales OS and Talent OS sides as well. The assistance we were offered were a few calls here which would teach us how to use the platform, the issue wasn't with us not knowing the platform but with ZoomInfo and the poor quality and lack of usability of the data. This also is very deceptive business practice.

I would have appreciated, at the very least, an acknowledgment of my concerns, even if it meant waiting a while for a resolution. The sheer indifference, the demand for the payment of the invoice and the lack of satisfactory response have severely impacted my confidence in the platform and the company.

In conclusion, I will not be referring ZoomInfo platform to anyone seeking recommendations or advise. It is imperative that companies stand behind their products and support their customers. Unfortunately, in my experience, ZoomInfo has failed miserably on ALL counts. Look for other better options before you sign with these GOONS!

Buyer beware with this company. From 2000 - 2022 It was a pleasure dealing with this company. In 2023 they added (and did not tell me) a yearly automatic renewal clause into the contract after I had verbal confirmation in a web meeting that "everything will stay exactly the same as your last years contract". They also make a point of changing account reps frequently. I've had at least 6 different account reps in the 3 years I have been with them.

I received a call from ZoomInfo on my way into a meeting, they introduced themselves and I asked if they could call back between 10 and 11 am the following day which is the time I had set aside for supplier review. The individual who called from *******946x shot back and said, do you want this all or are you wasting my time!

Not only had I suggested a time so I could dedicate time to the discussion without distraction. I was willing to trial their company. Instead, I cancelled any further contact and dismissed the company off my supplier list. It sounds like they are out for money and their customer service is in need of a revamp.

We explained we were a small business looking for local businesses to prospect. We were told that they had information on every website and so it didn't matter that we were just starting - we would be able to find our ideal client in their database - because it is so vast.

Not true - at all. I've given them example after example of prospects that I am unable to find in their system, yet, they are on the internet and have been there for several years. Obviously, the "crawlers" aren't as advertised.

They have an excuse every time. They have one of my friends' site - who has been a company for over a decade as a photography studio - when they have never been a photography studio.

Narrowing down my list takes HOURS. Getting help takes DAYS - unless you want to sign up for a webinar that doesn't really answer your question - but just gives you general information about how to work the software.

If I was not a small business - and had a sales team and was targeting larger companies - this would probably work better.

I was completely honest with them regarding my needs. And have spent 2 months trying to get the information I need to help me grow my new business.

This is NOT the company to help me. And now I'm stuck paying over $18,000 a year for 2 years for something that is completely inappropriate for my business.

I love the ZoomInfo SalesOS Intent feature! It has given me access to a wealth of data that was previously unavailable to me. The combination of search terms and geolocation data has allowed me to track down every single person in the world who might be considering purchasing my wares.

ZoomInfo SalesOS is an incredible resource that has also helped me out when I need to find new contacts for current customers. The company name advanced search is fantastic. This app's accuracy scores are through the roof, and the information it provides is fantastic. It helps us make better decisions about allocating our resources.

ZoomInfo SalesOS offers several advantages, including simplicity and dependable list-making speed. It is straightforward to navigate, and many businesses are listed on this page, so users can usually find what they need.

The provided contact information is accurate most of the time, allowing accessible communication with potential leads. In addition, you can view organizational charts and conduct searches for IT software and hardware employed by individuals or businesses - all helpful information when making recommendations or sales pitches.

It allows users to communicate with potential clients effectively and efficiently. It is compatible with multiple systems, making it easy for users to collect information from prospects and use it on outreach platforms or Salesforce. This makes the ZoomInfo SalesOS a precious tool for sales professionals like me.

Amazing amount of information, beats out most of it's competitors for accuracy and numbers. Extremely intuitive and being built into Chrome through the extension allows for great user experience. Simply click the button and the prospect on your screen pops out with their details, can't get any easier than that. Ability to create custom lists and subscribe to certain queries/searches is also great.

Finding the correct contact details for prospects has always been one of the most difficult areas of sales. Have worked in many sales roles previously that do not have ZoomInfo and the difference it makes to saving time and actually getting in contact with the people you want to speak to is enormous.

SalesOS and ZoomInfo has allowed our organization to drastically change the way we prospect. We can now intentionally and surgically find the right prospect, with accurate and current information, at the right time. Before we implemented the SalesOS platform, we were, like most companies, "hunting and pecking" for prospect information. SalesOS has narrowed that time spent on prospecting that now can be spent on Campaigning.

I have been able to gain visibility into my customer environment via technology stacks and contacts that, prior to having ZoomInfo, I would have had to do manually. Saving me countless hours of redundant researching.