website thubmnail of ZoomInfo

ZoomInfo

Overview

The company has garnered mixed feedback, with notable strengths in the comprehensiveness and accuracy of its database, which many users find valuable for prospecting and generating sales leads. However, significant concerns arise regarding customer service, characterized by slow response times, lack of support, and issues with contract transparency, including automatic renewals. Customers frequently report frustrations with outdated or incorrect data, leading to wasted time and resources. Overall, while the platform offers useful tools, the negative experiences related to customer service and data accuracy detract from its reputation, indicating a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
85
value
78
shipping
41
returns
52
quality
77
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How would you rate ZoomInfo?
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Canada
1 review
17 helpful votes
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Bunch of thugs!
February 14, 2021

They stole your personal informaiton, post on their website for profit and refuse to delete it! I have contacted them many times and request they delete my personal cell phone and email info. But got no response at all! Zoominfo go to hell! $#*! company!

Date of experience: February 14, 2021
GB
1 review
0 helpful votes
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User friendly
June 7, 2023

Zoominfo is very user friendly and all the contacts are updated on monthly basis. After integrating with revenue grid my time consumption of exporting leads is very less. It allows for quick and easy finding of key contacts and accounts. It provides a great database for finding folks.

Date of experience: June 7, 2023
Florida
1 review
2 helpful votes
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I was asked by my boss to look into this organization, so I expressed interest on their site. I was then called 3-5 times a day, often 3 times in a row, and emailed twice a day. On the 4th day I answered a call and asked not to be contacted over the phone again. I was still contacted repeatedly. I'm currently blocking every number of theirs I can find. I was planning to use Zoominfo's service, but their sales tactics have sent me away. I will look for one of their competitors in order to not support this kind of harassment. I don't know who that works on, but it will not work on me.

Date of experience: May 6, 2022
Canada
1 review
3 helpful votes
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Zoominfo SUCKS
October 25, 2022

I have tried and failed to get my information removed from this site! They do not permit you to talk to their so called "privacy" department. They do not follow through with their promises to remove your information even though it is erroneous.
Do not permit this company to host any of your information or business as they do not care if the listing they post is correct, accurate or legitimate!

Date of experience: October 25, 2022
Texas
1 review
0 helpful votes
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Goldmine of insight
July 3, 2023

ZoomInfo helps me thoroughly research my prospects and gives me ammo to personalize my sales outreach with. The more specific I can be to an account and what's relevant to them, the more effective I am as a Sales professional. The business scoops compiles insight in one spot that's otherwise challenging or time intensive to mine on my own. I was impressed that it noted an M&A for one of my target accounts that I wasn't able to find on their website or in the news.

Date of experience: July 3, 2023
Texas
1 review
5 helpful votes
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It's amazing how little you get out of your contract with Zoominfo. Poor upkeep of contacts, a+ rated will still have invalid information. This company has one goal and one goal only, take money from hardowrking companies, to sell and data mine people's information. Zoominfo should be embarrassed at their lack of care and invalid information that's rated at an A+ rating. Pathetic.

Date of experience: May 17, 2023
Georgia
1 review
17 helpful votes
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Never signed up for auto renewal, but some how this auto renewal has been added and I am being sent this invoice asking for payment stating that my subscription has been automatically renewed. I have emailed multiple times to the AR email address and also to another Account Manager. They just keep sending me this invoice again and again asking for payment.

Date of experience: August 25, 2020
New York
1 review
0 helpful votes
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Time well spent
July 5, 2023

It's solving the time sink related to prospecting. I assign what intent signals I want to target, and turn on the engine. I get back the exact prospect profile I was targeting, and Zoominfo does all of the data scrubbing and pre-qual for me. I love the ability to have very targeted prospecting, and the ability to push that prospect info directly into Salesforce, and start my communication. The best part is that everything is in one place, and I can use Scoops to quickly gather insights to help me better relate with the people I am talking to. Find targeted prospects, gather (accurate) data about them and quickly turn that information over to cadence is incredibly helpful.

Date of experience: July 5, 2023
Australia
1 review
56 helpful votes
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I have been the victim of a stalker for years. For this reason I am not on linkedin, have my Facebook page deactivated, not on IG etc. Then Zoominfo list my place of work, phone number email etc without my permission. I now have to move cities and jobs again. Their tools for removing my profile do not work, their phone is never answered and they do not respond to support messages. This violates my countries privacy laws but as they are US based they don't care a fig. Bastards!

Date of experience: February 15, 2018
Washington
2 reviews
3 helpful votes
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False information
April 18, 2022

Found my company information on their web site but there was a CEO whom I have never heard of listed to my company. Looks like a site for people or wanabes to try an puff themselves out. Tried to contact this web site, they sent a link for support that dose not work. A human did answer the phone and send a link that also does not work. Beware!

Date of experience: April 18, 2022
District of Columbia
1 review
0 helpful votes
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ZoomInfo is Revolutionary!
July 10, 2023

Zoominfo has completely changed the way we connect with the right prospects. It really lowered the time it takes me and my team to find the right contacts. The site we used before was a bit outdated and a lot of the emails would bounce after being sent. I appreciate that Zoominfo stays up to date with the right information. I really like it!

Date of experience: July 10, 2023
Slovakia
1 review
7 helpful votes
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I agreed on a call with Zoominfo to test drive their platform, and it was a horrible mistake. They didn't show up at the agreed-upon time and only let me know about the cancellation last minute. Instead, I'm now getting pummeled with emails and calls. I received emails from 3 addresses from them, and I'm now receiving calls from them at unscheduled times several times every single day. I think I'm receiving around 15-20 unsolicited calls per week. How they get away with this is shocking to me. Whoever is running this joke of a company, I hope they get what they deserve.

Date of experience: May 17, 2023
Florida
0 reviews
2 helpful votes
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Wrong information
January 12, 2022

Zooming gathers incorrect information on business revenue, business addresses, employee names, and more. It is all wrong. They are a complete joke and should be shut down. It should be illegal to do that they do. Someone needs to lock them up.

Date of experience: January 12, 2022
North Carolina
2 reviews
27 helpful votes
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Beware!
October 16, 2020

Zoominfo is more interested in enforcing their auto renew clause than actually working with their clients. You will not hear from your customer service rep until AFTER the renewal clause date has come and gone. Then they will call to let you know that you owe them $$$$.
They are not interested in finding out whether your company is using the tool or if you are dissatisfied with it. They are interested in the renewal clause. Check BBB rating.

Date of experience: October 16, 2020
Florida
1 review
1 helpful vote
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I hired this company for lead generation... After using them for about 9 months, I called them and stated that I did not want to use their services anymore as I was unable to get ahold of not even 1 customer! I also sent them an email notification of my intent to not renew with them, however, they advised me that I was late 1 day of the 60 day notice period! I have asked for call logs and recordings to prove that I gave my notice on time but now they are refusing to send me this information... They are a bunch of scam artists!

Date of experience: August 23, 2022
Missouri
1 review
10 helpful votes
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Scam seeking class action lawsuit!
February 20, 2023

I bought this bought for my small business, recruiting agency. I was told there is a 95% accuracy rate in the data that they provide. They lied! Locked me into a 15K contract and I received nothing from them. I downloaded 555 contacts and had at a 60% bounce rate. The email addresses were coming back not valid. They have no explanation for this. I have read nothing but bad reviews, I should of researched prior to signing up. These people are taking from companies and creating fake profiles of real people. They need to be stopped! I am pursing a class action lawsuit. If anyone was taking advantage of and would like to share their story please email me *******@nursehustle.com
Please save yourself the stress and do not buy this product.

I wish there was a neg STAR rating. The invoice I attached is the price they charged us per quarter.

Date of experience: February 20, 2023
New York
1 review
0 helpful votes
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The platform is easy to navigate and produce a list of targeted contacts with very little time and effort, accelerating the prospecting process greatly. Integrations with the Engage platform and increasing features for outreach directly in SalesOS provides a compelling product for go-to-market sales activities. It has primarily given us access to high quality contact information in a much quicker fashion than we were able to integrate into our sales process prior to purchasing Zoominfo.

Date of experience: June 7, 2023
Canada
1 review
10 helpful votes
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Fake Fake Fake
May 10, 2021

Clients are pissed off with all your fake and false data. This company lies and then charges you to remove their lies
They should be banned from Internet and the company sued for damaging reputation with fake data

Date of experience: May 10, 2021
Singapore
1 review
0 helpful votes
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An outstanding resource for comprehension.
June 12, 2023

ZoomInfo SalesOS enables users to obtain the direct number of the individual they need to speak with instead of having to call and possibly be transferred between departments based on the person answering the phone. This makes it easier for users to connect with the person they need without going through a lengthy process. What I like best about ZoomInfo SalesOS is the list-saving function. It's great that you can upload bulk contacts and add them to an email drip campaign with minimal effort. The interface is straightforward, and it's easy to transfer leads to a more personalized outreach strategy once they've interacted with your content a few times. Narrowing your target audience by job title and role increases the level of customization, increasing your ROI on closed-won leads.

Date of experience: June 12, 2023
Arizona
1 review
0 helpful votes
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ZoomInfo SalesOS = Helpful
July 18, 2023

ZoomInfo SalesOS is solving the gap between people that work in sales & their prospects. It saves time & definitely drives motive for conversation to prospects. Its accessibility is amazing. You can easily find whatever prospects you may be looking for down to the software that their organizations are using. All in one place.

Date of experience: July 18, 2023