The company has garnered mixed feedback, with notable strengths in the comprehensiveness and accuracy of its database, which many users find valuable for prospecting and generating sales leads. However, significant concerns arise regarding customer service, characterized by slow response times, lack of support, and issues with contract transparency, including automatic renewals. Customers frequently report frustrations with outdated or incorrect data, leading to wasted time and resources. Overall, while the platform offers useful tools, the negative experiences related to customer service and data accuracy detract from its reputation, indicating a need for improvement in these areas.
This summary is generated by AI, based on text from customer reviews
They stole your personal informaiton, post on their website for profit and refuse to delete it! I have contacted them many times and request they delete my personal cell phone and email info. But got no response at all! Zoominfo go to hell! $#*! company!
Zoominfo is very user friendly and all the contacts are updated on monthly basis. After integrating with revenue grid my time consumption of exporting leads is very less. It allows for quick and easy finding of key contacts and accounts. It provides a great database for finding folks.
I was asked by my boss to look into this organization, so I expressed interest on their site. I was then called 3-5 times a day, often 3 times in a row, and emailed twice a day. On the 4th day I answered a call and asked not to be contacted over the phone again. I was still contacted repeatedly. I'm currently blocking every number of theirs I can find. I was planning to use Zoominfo's service, but their sales tactics have sent me away. I will look for one of their competitors in order to not support this kind of harassment. I don't know who that works on, but it will not work on me.
I have tried and failed to get my information removed from this site! They do not permit you to talk to their so called "privacy" department. They do not follow through with their promises to remove your information even though it is erroneous.
Do not permit this company to host any of your information or business as they do not care if the listing they post is correct, accurate or legitimate!
ZoomInfo helps me thoroughly research my prospects and gives me ammo to personalize my sales outreach with. The more specific I can be to an account and what's relevant to them, the more effective I am as a Sales professional. The business scoops compiles insight in one spot that's otherwise challenging or time intensive to mine on my own. I was impressed that it noted an M&A for one of my target accounts that I wasn't able to find on their website or in the news.
It's amazing how little you get out of your contract with Zoominfo. Poor upkeep of contacts, a+ rated will still have invalid information. This company has one goal and one goal only, take money from hardowrking companies, to sell and data mine people's information. Zoominfo should be embarrassed at their lack of care and invalid information that's rated at an A+ rating. Pathetic.
Never signed up for auto renewal, but some how this auto renewal has been added and I am being sent this invoice asking for payment stating that my subscription has been automatically renewed. I have emailed multiple times to the AR email address and also to another Account Manager. They just keep sending me this invoice again and again asking for payment.
It's solving the time sink related to prospecting. I assign what intent signals I want to target, and turn on the engine. I get back the exact prospect profile I was targeting, and Zoominfo does all of the data scrubbing and pre-qual for me. I love the ability to have very targeted prospecting, and the ability to push that prospect info directly into Salesforce, and start my communication. The best part is that everything is in one place, and I can use Scoops to quickly gather insights to help me better relate with the people I am talking to. Find targeted prospects, gather (accurate) data about them and quickly turn that information over to cadence is incredibly helpful.
I have been the victim of a stalker for years. For this reason I am not on linkedin, have my Facebook page deactivated, not on IG etc. Then Zoominfo list my place of work, phone number email etc without my permission. I now have to move cities and jobs again. Their tools for removing my profile do not work, their phone is never answered and they do not respond to support messages. This violates my countries privacy laws but as they are US based they don't care a fig. Bastards!
Found my company information on their web site but there was a CEO whom I have never heard of listed to my company. Looks like a site for people or wanabes to try an puff themselves out. Tried to contact this web site, they sent a link for support that dose not work. A human did answer the phone and send a link that also does not work. Beware!
Zoominfo has completely changed the way we connect with the right prospects. It really lowered the time it takes me and my team to find the right contacts. The site we used before was a bit outdated and a lot of the emails would bounce after being sent. I appreciate that Zoominfo stays up to date with the right information. I really like it!
I agreed on a call with Zoominfo to test drive their platform, and it was a horrible mistake. They didn't show up at the agreed-upon time and only let me know about the cancellation last minute. Instead, I'm now getting pummeled with emails and calls. I received emails from 3 addresses from them, and I'm now receiving calls from them at unscheduled times several times every single day. I think I'm receiving around 15-20 unsolicited calls per week. How they get away with this is shocking to me. Whoever is running this joke of a company, I hope they get what they deserve.
Zooming gathers incorrect information on business revenue, business addresses, employee names, and more. It is all wrong. They are a complete joke and should be shut down. It should be illegal to do that they do. Someone needs to lock them up.
Zoominfo is more interested in enforcing their auto renew clause than actually working with their clients. You will not hear from your customer service rep until AFTER the renewal clause date has come and gone. Then they will call to let you know that you owe them $$$$.
They are not interested in finding out whether your company is using the tool or if you are dissatisfied with it. They are interested in the renewal clause. Check BBB rating.
I hired this company for lead generation... After using them for about 9 months, I called them and stated that I did not want to use their services anymore as I was unable to get ahold of not even 1 customer! I also sent them an email notification of my intent to not renew with them, however, they advised me that I was late 1 day of the 60 day notice period! I have asked for call logs and recordings to prove that I gave my notice on time but now they are refusing to send me this information... They are a bunch of scam artists!
I bought this bought for my small business, recruiting agency. I was told there is a 95% accuracy rate in the data that they provide. They lied! Locked me into a 15K contract and I received nothing from them. I downloaded 555 contacts and had at a 60% bounce rate. The email addresses were coming back not valid. They have no explanation for this. I have read nothing but bad reviews, I should of researched prior to signing up. These people are taking from companies and creating fake profiles of real people. They need to be stopped! I am pursing a class action lawsuit. If anyone was taking advantage of and would like to share their story please email me *******@nursehustle.com
Please save yourself the stress and do not buy this product.
I wish there was a neg STAR rating. The invoice I attached is the price they charged us per quarter.
The platform is easy to navigate and produce a list of targeted contacts with very little time and effort, accelerating the prospecting process greatly. Integrations with the Engage platform and increasing features for outreach directly in SalesOS provides a compelling product for go-to-market sales activities. It has primarily given us access to high quality contact information in a much quicker fashion than we were able to integrate into our sales process prior to purchasing Zoominfo.
Clients are pissed off with all your fake and false data. This company lies and then charges you to remove their lies
They should be banned from Internet and the company sued for damaging reputation with fake data
ZoomInfo SalesOS enables users to obtain the direct number of the individual they need to speak with instead of having to call and possibly be transferred between departments based on the person answering the phone. This makes it easier for users to connect with the person they need without going through a lengthy process. What I like best about ZoomInfo SalesOS is the list-saving function. It's great that you can upload bulk contacts and add them to an email drip campaign with minimal effort. The interface is straightforward, and it's easy to transfer leads to a more personalized outreach strategy once they've interacted with your content a few times. Narrowing your target audience by job title and role increases the level of customization, increasing your ROI on closed-won leads.
ZoomInfo SalesOS is solving the gap between people that work in sales & their prospects. It saves time & definitely drives motive for conversation to prospects. Its accessibility is amazing. You can easily find whatever prospects you may be looking for down to the software that their organizations are using. All in one place.
Answer: They posted wrong information about me without my permission. I submitted request to remove my information multiple time- Terrible hijacking of information
Answer: Total fraud - no respect for privacyThey posted wrong information about me without my permission. I submitted request to remove my information multiple time
Answer: There is no Customer service at Zoominfo only their so called "privacy" team. They do not permit any communication aside from emails and then they lie to you and say this will be removed in 24 to 72 hours. No removal and no assistance from anyone. They do not care they have erroneous information or misleading, unprofessional information on their site. Do not use them! This is a bad company that will not show you or your company in a good light.