Zocdoc

I made an appointment on Zocdoc with a doctor that sounded great, about a week from the appointment date I got a call from the clinic saying the doctor no longer takes the insurance I have.

I was upset, but I didn't fret. I alerted Zocdoc that my appointment had been cancelled because the doctor no longer takes my insurance, and they should call the clinic and confirm that so they can remove the doctor from the list to save other users any future problems.

I was thanked, and they said they would do just that.

I made another appointment with another doctor listed as taking my insurance a couple weeks later, I felt a little apprehensive because I saw the doctor I had informed them about two weeks ago was STILL listed as taking the insurance.

I decided to call the clinic of the new doctor to ask instead of relying on Zocdoc's list. I was told they stopped taking my insurance well over a year ago...

I once again relayed this info to Zocdoc, they said they would look into it, they said doctor's shouldn't be listed as taking insurances that they don't, they would get to the bottom of things.

Well... BOTH the doctors are STILL listed as taking the insurance to this day. Nothing has been done and plenty of time has passed. They apparently will say anything and do nothing. The receptionist at the last clinic says she has never been contacted to confirm anything, and she would know.

A person could get killed driving to a worthless appointment. Not all clinics will call and alert you not to come. Zocdoc really needs to make sure the things they list are true, all it would take is a phone call to confirm something as simple as insurance plans, but they would rather not.

As a surgeon, I was one of the first non-primary care physicians to begin using zocdoc to find patients sseveral years ago. During the first year zocdoc did a nice job creating specialist subgroups so that appropriate patients could find me.

Over the first two years many patients found me and scheduled through the app. What I like about it is that it is VERY helpful for the patient to find a specialist who can see them right away. Unfortunately there is no filter of these patients coming to see you (as a specialist). Meaning, they don't have a PCP who referred them. They don't really know about the condition they are coming to see you for. Most importantly sometimes they come to see you and you aren't the correct doctor for them or their problem. This makes it a waste of their time. Additionally, patients often don't realize their insurance company won't pay for a specialist appointment without a referral. Then they are stuck with the bill.

Despite trying to be proactive and reach all patients trying to schedule with me via zocdoc and prevent the above, it still happened. I spoke to zocdoc several times and they couldn't have cared less. Focusing on, "see, you are getting patients from us".

Most harmful for the doctors is that zocdoc does NOT honor their contract in filtering/removing negative reviews. As we all know patients are more likely to write negative reviews than positive reviews. Although I have a 5 star rating with hundreds of reviews, there are three negative reviews that have nothing to do with myself (the person being reviewed) at all. When discussing this with zocdoc and proving to them that these reviews were not factual and not "the patient's opinion", they still refused to take them down stating "you have so many positive reviews, 3 bad ones isn't bad".

What I liked about zocdoc in the beginning is that they claimed to have the physicians best interest in mind. That is not the case and reading through these reviews it seems I am not the only one who feels this way.

If you are a specialist, I strongly urge you not to use this service.

According whit ZocDoc the message on my cellular phone from mon/july 20.2015 I suppost to have and appt whit Doctor Carbonell but doctor carbonell never show any interes in take me to his office insted I see the other appt whit
The same Doctor the same day at 5:30 pm so I wait till 5:30 pm the 07/2015 but
Was not good any way so after 6; 00 pm I left the reciving room and come back
Home. Tank you Zoc Doc for send me two different appt hours for the same day
Any way Doctor Carbonell never took me to his office and I promise myself never come back and I will never will used the service of Zoc Doc eider thank you Zoc Doc you deed good for Doctor Carbonell but not for myself.