I've had a great experience with the zocdoc site but some bad experiences with some doctors on the site.
Able to find a great dermatologist that could see me in 1 week, not 4 months like I was scheduled through large hospital dermatologists
I had a really great experience with ZocDoc. It's very wise service accessible to all. Thanks for your help!
Perfect for me. Retains all my information in one place so I am not trying to collect it from everywhere.
It's extremely easy and convenient to use zocdoc, especially that you can filter by health insurance, area, etc.
Thought the service was awesome! Needed antibiotics for a tooth ache had then in 30 mins! But keep getting wired text!
Need to see a doc asap. Found an excellent doctor same day. My treatment is completed. So grateful for this site.
Excellent experience. On time, very efficient, friendly service and most importantly helped with ailment.
Great service - love it
Would be better if you could search doctors by hours- for instance being able to sort which dr's are open Saturdays
Hi Linda,
Thanks so much for your feedback! We will pass this along to the rest of our team and hopefully we can add this as a feature soon. If we can help with anything else, let us know!
In health,
Mary M.
ZocDoc Service Team
I did not book this appointment. How dare they make additional appointments with other doctors using my information.
Hi James,
You should never receive a reminder for an appointment you did not book, and we certainly do not book appointments on your behalf. Please give us a call at (855) 962-3621, so we can get to the bottom of this for you.
In health,
Mary M.
ZocDoc Service Team
My doctor just began using ZocDoc. I find it a great site to make and review appointments---so much better than calling the office.
Very helpful in finding a doctor that fits me and helps manage medical information. Great convenient tool.
I was so very impressed with the doctor's knowledge of mental illnesses. Finally, a doctor who can really address my son's needs.
Convenient for uploading files, but I don't like receiving all the additional emails from you suggesting other services.
Love that I can book online. The reminders are incredibly helpful too. Wish all my doctors used this service.
Prompt response from zocdoc, easy appointment view and allows me to select available doctors at times that fit my schedule.
ZocDoc is pretty nice website for setting appointment and I always recommend my friends & family members.
They are sharks that want to skim from healthcare providers. Try using other means. Cut out the corporate middleman.
Answer: Hello Mark. Zocdoc offers a closed-loop review system that allows patients to share their experiences after being seen for an appointment booked on Zocdoc. These reviews can be found on each individual provider's Zocdoc profile. You can search for a provider at https://www.zocdoc.com/. Please let us know if we can help you find the care that you need or if there is a different set of reviews that you are trying to access at this time. You can reach our service team at (855)962-3621.
Answer: Hi Sandra, we hope that you were able to get the care that you were looking for. At Zocdoc, we are not able to offer any medical advice or guidance so we recommend you contact your doctor directly if you need to ever verify they will be able to provide the treatment you are looking for. Feel free to reach out to the Zocdoc team at (855) 962-3621 or service@zocdoc.com if there is anything we can do to help you find the care that you need.
Answer: Yes, prices appear to be around $44-180 now. Offices get charged this even for cancellations, no-shows, and fake bookings. Zocdoc has no built in protections to negate this type of booking behaviors. Why would they when they profit off it? Zocdoc also prohibits practices from talking about this fee as it violates their "community standards."
Answer: Hello Swetha. Thanks for reaching out. We'd love to help you find a doctor and book an appointment right online. If you go to www.Zocdoc.com, you can search for doctors by specialty, location, and insurance. You'll be able to see a list of doctors and their availability. Once you select a doctor, you can choose the time that is best for you. Once you complete the booking process, the doctor will receive your appointment information and confirm your appointment via email. This is completely free for you as a patient. Please give us a call at (855) 962-3621 if you need help with this or anything else!
Answer: Hi Amanda! That depends on the doctor's office! Every provider is different, so it would be best to get in touch with them about specific pricing information. Give us a call at 855-962-3621 if you have any other questions. In health, Mary M. Zocdoc Service Team
Answer: Hi Mallory! Thanks for your question! You can see a provider's reviews by viewing the full profile and scrolling down. All of the reviews will be listed there toward the left side of the page. Give us a call at (855) 962-3621 if you are having any trouble! In health, Mary M. Zocdoc Service Team
Zocdoc has a rating of 2.6 stars from 1,426 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.
Hi there Nathalie,
We are so sorry to hear about your poor experience with these offices. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!
In health,
Mary M.
ZocDoc Service Team