Zocdoc

It theory ZocDoc sounds great. In reality it doesn't always work out very well. I used ZocDoc for the clinic I work at. The representative made is sound amazing. Made lots of promises. Asked for a lot of money up front. Then they refused to work with us to make their online scheduling calender work with ours. They refused to sign a HIPPA agreement with the third party (the ones in charge of the servers which contained a lot of private patient information from other clinics) to allow them access to the servers. They simply refused... So this supposedly great service I was supposed to get I never got. It ended up causing more issues and angry customers. Talking to them on the phone was also a test to my patience. They were so condescending and patronizing. They had screwed up in the initial set up regarding what insurances our clinic accepted. After months and not many patients using the website, we looked online and saw that our information was all wrong. When I asked them to fix it and refund us the months that passed with the mistake they basically said it was likely our fault. Even though we had not touched the darn thing since we set it up. All in all, we had a terrible experience with this company. Solid idea badly executed. I'm sure it might work for some but we had nothing but disappointment.

First and foremost DO NOT use internet reviews to choose a doctor. I learned this the hard way. Ask a doctor or friends for a referral, or at least look up valid awards not internet site awards. I used ZocDoc several times to find a doctor and book appointments. The last doctor I found there was utterly awful to the point that he might be a threat to public safety. I picked him because of his glowing positive reviews on the website. Later on, I learned that his positive reviews were fake. I even caught two his staff members red-handed in posting the reviews across multiple sites because they were dumb enough to use their real names. In addition to that you see the same duplicate names using the same language post reviews weeks apart. This site is hosting fake reviews for this doctor, when notified they left them there. I notified ZocDoc on several occasions, both that he was a threat and that his reviews were fake. The only response was that the reviews were from verified patients and then they were left there. In this instance, I am 100% certain that the reviews are fake. ZocDoc needs to be held accountable for this and responsible for anyone who is harmed as a result of going to this doctor or anyone else that might have fake reviews. I feel disgusted and will never recommend this site to anyone. This is patient safety and wellbeing that they sell off for a meager $250 a month to promote this bad doctor. How are you going to protect someone who is literally hurting people, all for $250 a month? Unethical in my opinion. I will be making a public issue of this.

I booked an appointment through Zocdoc with an ENT doctor by the name of Conrad K McCutcheon in Houston. I was late due to a major accident near the office that had traffic backed up for miles and apologized and the woman at the desk sad that is ok we are aware of the accident. I was in terrible pain with my THROAT was SWELLNG and a large growth under my tongue. She then tells me they have no record of my appointment. Really? I pulled out my I-Pad and showed her the email. "Oh I found it" she says... well you will just have to come back another day she tells me! I begged to see the doctor and they could have cared less. If you want a good doctor find them yourself and call and make an appointment! By depending on this service and this doctor, I missed work, got kicked to the curb with a serious health condition and am in serious pain, with a growth growing in my mouth and unable to get an appointment with an ENT doctor for two weeks. Thanks ZocDoc! P.S. They will not put my review of Dr. McCutcheon on the website because " I did not actually see him" Really? Or is it because if the truth was known people would likely not want to use your service or this doctor? BEWARE!

Started off good being able to review and make an appointment; however, that is where the good ended. The doctor received great reviews on ZocDoc, but after my appointment with this particular doctor, I did a little more research because I could not believe he had good reviews, and he didn't anywhere else. So I decided to post my experience on ZocDoc so others would know. Well, my review was never published on the ZocDoc site. They called me and told me they could not publish my written review because there was medical advice in there and ZocDoc is not a doctor and can't post medical advice. There was not medical advice. All I said was the doctor did not do something all other similar doctors I have been to did. I also had to wait 1.5 hours past my appointment to be seen by the doctor who was with me for maybe 7 minutes. I definitely do not recommend ZocDoc. It appears they are working for the doctors and will not allow bad reviews posted and will find any excuse not to post it and make it appear to be for legal reasons. This is BS, there was nothing illegal about my posting! Will never use again because they are a fraud!

Great customer service. Easy to schedule an appointment. I live in southern California and it is difficult to get through to the doctors office. I use this site all the time.