I booked an appointment through Zocdoc with an ENT doctor by the name of Conrad K McCutcheon in Houston. I was late due to a major accident near the office that had traffic backed up for miles and apologized and the woman at the desk sad that is ok we are aware of the accident. I was in terrible pain with my THROAT was SWELLNG and a large growth under my tongue. She then tells me they have no record of my appointment. Really? I pulled out my I-Pad and showed her the email. "Oh I found it" she says... well you will just have to come back another day she tells me! I begged to see the doctor and they could have cared less. If you want a good doctor find them yourself and call and make an appointment! By depending on this service and this doctor, I missed work, got kicked to the curb with a serious health condition and am in serious pain, with a growth growing in my mouth and unable to get an appointment with an ENT doctor for two weeks. Thanks ZocDoc! P.S. They will not put my review of Dr. McCutcheon on the website because " I did not actually see him" Really? Or is it because if the truth was known people would likely not want to use your service or this doctor? BEWARE!