website thubmnail of Zocdoc

Zocdoc

How would you rate Zocdoc?
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New York
1 review
1 helpful vote
Follow Adam S.
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Zoc doc is a great site for finding a doctor
January 21, 2015

Zoc doc is a great site for finding a doctor. Hands down, quick, easy, convienent and great. I just don't get why I get hit up by recruiters all day to work in inside sales their via LinkedIn. I get it, I'm a well established sales person and I had friends that work there. Honestly all the reach outs for jobs to me makes me want to stop using the services. Trust me I love the convienence but at some point getting reached out to so much questions the stability

Date of experience: January 21, 2015
Oregon
1 review
0 helpful votes
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Zocdoc is an absolute joke of a service and company. Not only was it difficult to find a doctor in my network, even though I live in a massive city and have a huge HC provider, but it bamboozled me into thinking I was meeting with a doctor.

Instead, and unbeknownst to me, it filtered me through to Privia Health to speak with a nurse. It was a complete waste of time and nothing was accomplished. All the nurse could do was further recommend a doctor/clinic in my area. $400 bill to just have a nurse tell me to google local clinics. That's what i was trying to do in the first place! Just unbelievable.

Date of experience: January 25, 2022
New York
1 review
7 helpful votes
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Zocdoc can be crushed if someone creates a competing website with old pricing model. Every doctor will go to the new competing company and there will be no doctors left at zocdoc. Zocdoc will then be called Nodoc

Date of experience: October 20, 2019
Texas
2 reviews
2 helpful votes
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Brandy F
June 11, 2018

Northwest Medical Center Doc! Brandy Freduei! I had to call to get my results twice. It seems as if I was the only one concerned about my health. And Wellness. And the only reason the bedside manner was OK, was because I was a new patient. The day in the doctors office, I waited to speak with the doctor for 40 mins the second time I went. She never got bk with me, said give me a few, or I will call you, or anything. As a concerned professional, The follow up was very unprofessional as well as everything else. Its upsetting when you have to call the doctor not once but twice concerning your health especially when they say we will call you! Call if you have any concerns or questions BTW she didn't call back, and we will upload it to the portal and never do! I would not recommend, but unfortunately she may react better to certain people.

Date of experience: June 11, 2018
Zocdoc S. Zocdoc Rep
over a year old

Sorry to hear about this experience with this doctor's office. We'd like to learn more about what happened and do all we can to help you receive the care you need. Please call us at (855) 962-3621 when convenient for you. - The Zocdoc Service Team

New York
1 review
0 helpful votes
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Good management
August 2, 2015

I love Zoc Doc but I prefer that they would ask to rate the visit to the doctors not just first day.
I had bad experience with my second visit it means I gave that doctor good credits which it didn't deserve it.

Date of experience: July 29, 2015
Texas
1 review
1 helpful vote
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I was able to find a primary care provider and compare her available appointments to my schedule. I was amazed at how easy it was to use this sight. I was able to meet my new doc (whom I already love!) and scheduled my appt for the very next morning. Where was this sight before?! I absolutely give you 5 stars! Thank you for making my life much easier.

Date of experience: April 1, 2015
Florida
1 review
1 helpful vote
Follow Priscilla M.
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I was looking for a primary care doc and zocdoc sent me to an urgent care clinic. This was a total waste of time for me and the doctor. They did refer me to a good dentist. I took the time to enter all my mess and history into their site and now can't retrieve that info to give to another doc. Incidentally the dentist couldn't retrieve it either.

Date of experience: March 18, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi there Priscilla,

We are terribly sorry to hear about the trouble you experienced. Could you give us a call at (855) 962-3621? We would love to figure out what happened here and help you pull up your forms.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

Pennsylvania
1 review
1 helpful vote
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Appointment
July 23, 2015

I used ZocDoc to schedule an appointment with Dr. Blake (Blake Gastroenterology on Germantown Avenue). The entire process, setting up initial appointment & day of procedure) went very well. I recommend ZocDoc and Dr. Blake.

Date of experience: July 20, 2015
Nevada
1 review
0 helpful votes
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Dr Hernandez
July 21, 2016

I was very pleased with my visit to the dr app. The wait was very long an off person wasn't very helpful, but once I met with Dr Hernandez I knew why it took so long. She is very attentive an sit an talk to you an answer all questions. My app. Was well worth the wait.

Date of experience: July 21, 2016
Colorado
1 review
0 helpful votes
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Actually USING ZocDoc was great
February 2, 2015

Actually USING ZocDoc was great. The service i received from the medical staff i chose using ZocDoc is a joke... i can't reach anyone, continually leaving voicemails and getting transferred from one person the next, trying to get the results of my physical/bloodwork/colonoscopy. Very close to Lawsuit to get answers. They have already collected their monies from my insurance.

Date of experience: January 30, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi Harvey,

I am so sorry to hear about your poor experience with this office. Feel free to give us a call at (855) 962-3621 if there is anything we can do to help!

In health,

Mary M.
ZocDoc Service Team

Arkansas
1 review
0 helpful votes
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Zocdoc review
December 4, 2015

Pros & cons. Overall I would give it only a D at this point. I scheduled an appt. Which was accepted only to be called back and told that the first appt. Available was more than a month away. Why allow scheduling capability if the appt. Will not be honored. I also found that the only docs listed are either in Sarasota or Fort Myers. Hardly ever in Port Charlotte were I live. I look up in the phone book or google and find docs available.

Date of experience: December 1, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi there Janet,

We are terribly sorry to hear about the trouble you experienced. Doctors register with our service, so hopefully we will have more in the Port Charlotte area for you soon! Give us a call at (855) 962-3621, we would be happy to take a look at this rescheduled appointment for you.

Looking forward to hearing from you.

In health,

Mary M.
ZocDoc Service Team

North Carolina
1 review
6 helpful votes
Follow EVELYN R.
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STAY AWAY!
January 15, 2015

STAY AWAY! Their sales people make promises they don't deliver. We paid them $3,000 for the year and in three months have no results - only excuses. Their search engines don't work properly and they keep telling us they've improved them. Save your money and STAY AWAY from ZocDoc.

Date of experience: January 15, 2015
California
1 review
1 helpful vote
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What a great site!
April 21, 2015

ZocDoc has helped me find some really wonderful doctors. I like that I'm able to read the Dr."s bios, and also that SocDoc finds the nearby doctors that take my medical insurance, which in my case is Medicare. I was able to find a specialist to help me with my Hep C, and get me on a program that just might cure it! It's looking good. And the Doctor is just as happy about it as I am. The site is extremely easy to use. Thank you ZocDoc. I'ss use you whenever I need a doctor, and also I recommend you to everyone!

Date of experience: April 17, 2015
Arizona
1 review
2 helpful votes
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Dr. Tyler Carter'
June 10, 2015

When I called Dr. Tyler Carter's office, they said I was not confirmed (although I got an email with a confirmation. She said they always confirm by phone and that the email was not a real confirmation. So in the future I will made appointment by phone instead of using xocDoc

Date of experience: June 7, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi Luis,

We are terribly sorry for the trouble with this appointment. This should definitely have not been your experience using ZocDoc, and certainly not how our service normally works. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here and make it up to you!

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
Follow Jennifer R.
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I found a new primary care doctor on the site, and I really like him! When it came time for me to find a new doctor for my son, there was limited choices in my area, so I ended up just googling and found a new doctor that was rated high.

Date of experience: February 10, 2015
Nevada
1 review
1 helpful vote
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Great patient service
January 18, 2016

I was won over when a rep called me about a complaint I had regarding a lengthy wait time at the doctors office. To apologize for something not Zoc Doctors fault theubgave me an amazon gift card which helped me get a needed book for school.

Date of experience: January 15, 2016
New York
1 review
0 helpful votes
Follow Heshelife g.
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Zocdoc is greedy and killing zocdoc 's good service by charging doctor high booking fee and they don't let people or patients to know this charging and circustance of their booking, hurrying the people making booking there and generating high booking fee from doctors, it is becoming worse and worse, patient no show, no information, false booking,last minutes booking no show still make doctor pay the booking fee. The point they don't let people know when they are booking, it is a monster system to generate the money through booking, please people waking up, not let it making money through your irresponsible behavior

Date of experience: April 1, 2023
Tiffany C. Zocdoc Rep
over a year old

Hi there! I'm so sorry to see that you feel this way, please know that this is not how we expect our Service to work. We'd love to talk more in-depth about this. At your convenience, please give us a call at (866) 962-3621.

New Jersey
1 review
0 helpful votes
Follow Eunice N.
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Finding doctors and making appointments
September 10, 2015

ZocDoc is the perfect place to find different doctors and make appointments without a problem. Whenever I need a doctor or specialist I will always come back to ZocDoc. I highly recommend it to anyone who is looking for PCP or specific specialist.

Date of experience: September 7, 2015
Texas
1 review
0 helpful votes
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Incorrect insurances
August 5, 2015

I like zocdoc because it allows you to keep track of all your doctors in one place. But I am so disappointed that the insurances are not correct. For example I have deltaCare USA dental the HMO plan. When I search providers with that specific insurance a bunch of dentist show up but when I actually call the offices they don't take my insurance if they don't take it why does it show up. I called over 10 doctors and they all do not take that insurance which makes it frustrating because I just wasted my time.

Date of experience: August 2, 2015
Zocdoc S. Zocdoc Rep
over a year old

Hi Suheily,

This should definitely have not been your experience using ZocDoc. Our doctors guarantee the insurances they list on our site is accurate, and we want to get to the bottom of this right away. Could you give us a call at (855) 962-3621? We would love to take a look at what happened here.

Looking forward to hearing from you!

In health,

Mary M.
ZocDoc Service Team

New York
1 review
0 helpful votes
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Makes it easy to find great doctors
August 6, 2015

I love how easy it is to make appointment with doctors. I appreciate that I am able to leave feedback for the doctors I have visited. The very few times I've had issues with doctors canceling appointments, the ZocDoc staff has been very supportive.

Date of experience: August 2, 2015

Overview

Zocdoc has a rating of 2.6 stars from 1,425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zocdoc most frequently mention doctors office, insurance company and new patient. Zocdoc ranks 1st among Doctor Reviews sites.

service
146
value
128
shipping
40
returns
47
quality
110
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