Zocdoc

Overall, they are doing a great job. Very easy to look up doctors in a variety of ways. If there are occasional problems, their customer service team is very quick to ask for feedback (which I am quite happy to give them) and try to improve the experience for the future.

More and more doctors and systems are being hooked up to their system, so the system is getting more and more comprehensive.

Keep up the good work!

I visited a doctor listed as taking my insurance via ZocDoc. When the doctor then slapped me with a bill, I reached out to them NOT to get my money back, but instead to inform them that this doctor they listed on their site did not actually take said insurance.

Their response was that they would not remove the doctor because "the doctor said they take that insurance". When I asked if they require proof of insurance from the doctors they list on their site, they said no.

So they are listing doctors on their website without confirming any proof that they do take certain insurances, which is not only terrible but also illegal.

I found the Insurance company websites almost impossible to use when trying to find a doctor. Zoc Doc was just the opposite. It was easy, efficient and extremely helpful. I can quickly find doctors in a specialty that accept my insurance and then book the appointment at that moment. I have actually visited doctors rather than put it off because zoc Doc made it all so accessible! Thanks

I've only interacted with ZocDoc when an email was sent to me requesting I check in for my appointment ahead of time. Both times, I checked in but I guess my doctor's office didn't receive the info because they called me to make sure I was coming. The first time, however, I did get to see the doctor without filling out anything. The second time, well, I was already in the system so I don't know why I had to go through all the trouble with Zoc Doc the second time. Great idea, but needs some kinks worked out.

This company calls our office numerous times per week, insisting to speak to the doctor. I give them our email address to send correspondence because our doctor's wife handles these types of inquiries and responds via email if interested. They are rude when being told they cannot speak to the doctor and continually ask if they can follow up next week. When being told they have to correspond via email they get pushy, arrogant and nasty. They actually hung up on me today!

They are totally garbage and robbing company. They make providers at the mercy of patients and use that to their advantage. I have heard that sometimes Zocdoc ask fake people to make appointments so that they can make money everytime people book an appointment. Its a scam and they are thieves. They don't listen to what doctors have to say. As soon as someone click the appointment button, they take money from your account. Who knows if Zocdoc is not creating a fake army of patients who make fake appointments and they make money.

ZocDoc is so easy to use! I recently moved to the Dallas area and needed to find a primary doctor for me and my kids. I wanted to make sure the doctors had a good rating, were in the area, and that my insurance was accepted by them. Everything went great thanks to ZocDoc!

I was talking to a representative over the phone, and he didn't let me finish talking. He kept interrupting me, but instead, he said I was the one who interrupted him. In the end, he said: "This is being inappropriate and unprofessional. Go ahead hang up the phone." I was shocked at how bad their customer service is.

Wasted my time. I took off an entire afternoon based on Zocdoc appointment confirmation. I wasted valuable time and money. The doctor's office told me that they never received any information from zocdoc. Zocodoc caustomer service called next day to say they will send me $5 as compensation which in spite of acute frustration I declined.

Bottom line - their system does not work. Stay away.

What he is failing to mention in the last review comment is that they were only able to implement this illegal activity in 13 states because they were blocked by regulators since getting kickbacks for medical referrals is against the law in most states and specifically in the state of New York. And if they are not allowed to do so in NY they wont be able to do so anywhere in the US. What doctors need to do is to hire an attorney and sue the company for violating the anti-kickback statute. The interesting point is that if you are a doctor who is paying zocdoc for referrals, you are violating the law as well, which could carry a fine of $100,000.00 and prison time. Zocdoc is able to pay this fine, which is why they are breaking the law, but if you are a physician, think about the penalty before participating in this illegal activity.

My daughter was under dr l'salata's care for months. He was somewhat stumped about her issue and to cover all his bases he requested a MRI, X-ray and finally a neurologist to perform an emg test. We were scheduled for emg test on Monday morning 11am at Weil Cornell medical group but on Wednesday before I received a call to inform me dr l'salata no longer accepts insurance. What?! My daughter's appointment is now cancelled after we arranged Holiday weekend around this confirmed appointment. Karen from Brooklyn office says we'll all I can say is I'm sorry! That unfortunately is unacceptable dr. L'salata office should have notified his patients that are under his care with said insurance! I'm hoping this is a blessing in disguise for my daughter and she gets a doctor who cares about his patients. Dr l'salata stinks! Pee u!