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Claim Your BusinessZivame.com has a rating of 1.32 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zivame.com most frequently mention customer care, and return request problems. Zivame.com ranks 215th among Lingerie sites.
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The staff was amazing helping with everything and customer can ask anything without any hesitation I'm with a heavy body one and my problem is that the innerwear will not suit me and the zivame bra suited me well abd is more comfortable than any other... I'll recommend to shop at zivame store at sarath city capital mall
Poor customer service-Priyanka Refund amount for one product is not credited to my account and for other product order expected date is getting delayed day be day. While speaking to one of the customer service person Priyanka, she dint give a proper response and disconnected the call. Very poor and lethargic customer service. Orderid 729213501-refund pending Orderid 729259165-product getting delayed for delivery
Poor customer service-Priyanka
Refund amount for one product is not credited to my account and for other product order expected date is getting delayed day be day. While speaking to one of the customer service person Priyanka, she dint give a proper response and disconnected the call. Very poor and lethargic customer service.
Orderid *******-refund pending
Orderid *******-product getting delayed for delivery
Very bad service. No delivery on time and later cancelled the order saying 3 different reasons. When asked for refund replied refund done but not received till now.
This is a 3rd class application and refuse to entertain customer. My product was not delivered post 3 months. They asked to wait for 72 hours every time I raise the request. Useless people and useless customer care
I have placed an order on August 30th 2023, some product they delivered. And one product they didn't deliver till date. If i reach support just they say sorry for the inconvenience we will add the amount to zivame coins. Who needs this guys coin. This guys are thief, they dont bother about customers just they want money. If there's negative review then i will give -100.
Worst company ever, will not provide a product. Never ever buy they will take money and not give you product
I have ordered on 10 th of august 2023 and they have not delivered products nd showing that product is delivered but how can be a prepaid order be delivered without otp. I have contacted them for atleast 30 times and everytime their new executive is on the line nd they tell me to wait for 48 or 72 hrs and our concerned department is working on it. They are such a big scammers and they are not at all responding on this matter and also I have mailed them so many times. They are not accepting that without giving otp how they can deliver my product. They are very unprofessional and rude. Really very bad experience with them and I will never recommend anyone to buy from this website And none of their supervisors have called me regarding this matter.And no coins have been transferred in my account tooo..
Products used:
I have not received any product how would I use those products
I placed an order for leggings for L size, when i received it was tight so i placed order for exchange for XL. I n the exchange I received small size. I placed order for return and spoke to customer care who told they wont repeat it. So I placed a new order for XL size and this incompetent company has again sent me Small (S). Attached images, will never ever shop with Zivame again. This is high level incompetence.
Tip for consumers:
Yes, this is not done. I thought Zivame was a good brand, this is horrific. We should only go to the warehouse and we should only be our own delivery person, they can't even select the proper size. If they didnt have that ordered size should not display it on the website. I ordered XL and they sent me S, is this a joke? This happened TWICE!!!!!!!!
Products used:
Dont use it because they repetedly sent me the wrong size, it is the worst buying experience of my life
(*******. *******)... Zuvame shop customer care helpline number_(+*******)(2*******9*******(( call now 24/7 house available jankari all problam solve all peyment issue solve (*******. *******)... Zuvame shop customer care helpline number_(+*******)(2*******9*******(( call now 24
Tip for consumers:
(84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24(84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24(84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24(84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24(84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24
Products used:
(84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24/7 house available jankari (84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24(84529.49394)...Zuvame shop customer care helpline number_(+91845)(2*******949394(( call now 24
I had placed the order for 4 products. 1 product delivered and 3 pending over a month. Neither they deliver nor they are allowing me to cancel and refund the amount. Hopeless service and hopeless customer care they have. Never ever order from this site.Order date keep changing since 11th Apr no hope it will ever be delivered..
Tip for consumers:
Hopeless service don’t order from Zivame site ever
Products used:
Bra
The staff was amazing helping with everything and customer can ask anything without any hesitation
I'm with a heavy body one and my problem is that the innerwear will not suit me and the zivame bra suited me well abd is more comfortable than any other... I'll recommend to shop at zivame store at sarath city capital mall
Products used:
Inmer wear
(Bra's, panties, shapewear,saree shapewear, nightwear)
The worst customer support received the incomplete product and they are saying that they have *******@richa kar your team is cheating
please look into this matter
On 12th I ordered 7 items and on 13th Oct received one parcel in which 2 item were there 1 free bee and my 1 item rest all item was not delivered I thought will get delivered in some other day and suddenly when I saw the app it says all item delivered what nonsense
And when called customer support she was so arrogant and was arguing
Have paid 2300 and they have not delivered
I need by undelivered product
Such a fraud company
It's really Worst Service I never thought I experience such bad support from zivame I place return request on the same day when I received product but the person come after 1 week to collect the order he collected on 4th sep and now today is 23rd sep till date my money is not return as so called zivame Zcoins. So many followup done every time new member chat and email wait for 48hrs wait for 78hrs it's app issue, don't which kind of application issue they are facing which is not resolve till date you guys just playing with customer tell me how many days more you guys required to just add zcoins realy bad service, suggest to all women don't shop from zivame
Zivame is worst app for shopping. If your order is paid then they are taking more then a month to deliver your products. And if you will cancel the order they will not return any form of cash rather they will provide you zcoins which is useless of your money. Never shop from zivame if you love your money and don't want to waste it. I would have given 0 rating if possible.
I've bought products from zivame quite a few times. Now they mostly have their own brand's merchandise. Earlier they used to stock lingerie from several other good brands which was great. Due to this change, my frequency of buying has considerably reduced. Having said that, I've had no issues with the quality of products delivered or their return/exchange process. They're very professional in their dealings
I have valid e gift vouchers which company discarded from their end and now they are delaying in providing the new coupons code instead.
Tip for consumers:
Pathetic customer care. They only know how to buy extra time from the customer without any resolution
I ordered a few bras, I returned as those did not fit me well, after return I did not receive the cash back to my account.
Also I raised the request to zcoins to cash, on very next day those are removed from account. And I did not receive money in any of account. I raised request regarding this no response from support team. This happened 3 times, so I stopped buying from zivame App. They are just making frauds. Make sure whenever you return the stuffs. Check the whether you received the ammount or not.
Exchange/ refund couldn't happen as they don't show product as delivered and hence you can't place refund request. So it's clear cheating/ fraud with customers. Their executives or help is also of no use so dont waste your time, money and energy. Best to buy offline or from authenticated portals like Amazon
Tip for consumers:
Don't buy via this site there are many other good portals
Products used:
Inner wear
I had returned two bras more than a month ago. They have replaced 1 bra only. When I am calling their customer care they are asking me 72 hrs to check on this matter. Many 72 hours have passed but to no avail.
Products used:
Bras
The most useless brand that I have come across. I bought online 3 products on August 1,2023. August 4,2023 they got delivered. Same time I raised a return request as products didn't fit me. It's September 5,2023 today and I have made innumerable calls to customer care for the pick up and refund. Everytime they tell me the system cancelled the request and it has to be reraised. I need to understand WHO canceled the requests? The system? Who is responsible? They are a bunch of liars who talk about easy online purchase, exchange or refund. It's been frustrating taking to these customer care who have no care for customers. "it will take 7-8 working days" all they know to say. As if reading from a list of things to say. They have no idea how to resolve an issue. If you want peace of mind don't buy from Zivame! Their online shopping is horrendous.
And I am surprised no one is even reviewing the many phone calls I have already made.
It's not about 1600/- rupeess. It won't make me rich but the casual attitude towards not returning what is not yours. What you claim and cheat your customers. It's a question about your integrity.
I placed an order with this company. Twice they returned my half the order saying delivery problem, no refunds as cash but zcoins, second time same story. Cheaters took 20 days to deliver part of order... well what can you expect from this un "reliant" company company
Tip for consumers:
Please don't Order from this site ,even though they say they are part of a big group of company.They are 200% fraud
Products used:
Innerwear
I m male I love to wear lingerie I buy all from zivame bras panties. Very good designs n service. I love zivame
Products used:
Bras nighty panties n beauty products
Pathetic customer care service I have ever seen, they are not at all interested to talk to you on mail...all time they replied after 3-4 days
Their refund policy sucks. If you return a product the refund gets credited in the wallet and so you are forced to buy something else! Horrible policy. Please do not ever buy anything from here.
Tip for consumers:
Please DO NOT shop here.
Products used:
Did not use product as was not happy with the quality. Sadly on return the refund gets credited to the wallet and hence you are forced to buy something else. Truly sucks!!
Order number *******.
Have request to return product on may 21st.,called customer care so many times... everytime they say will pick up in 7 to 10 days...its been more then 2 mnths its not picked up
I had placed an Order for some products on 30 may and till date items have neither been delivered nor the money has been remitted. Over that the customer care has been giving the same excuse time and again that within 72 working hours ur products will b cancelled and money refunded. I feel zivame people are just another frauds and have looted hard earned money of ours. The day is not far off when we will hear that zivame management vanished with crores of rupees. Bunch of thugs. The business is crashing and they want to become unicorns. Be aware all. Stop ordering through zivame. I feel nykaa has better customer support and credentials.
Products used:
Women inner wear
Shop online with great comfort & convenience for wide range of bras, panties, nightwear & shape wear. Watch out for fabulous offers & best deals right here on Zivame
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