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ZipRecruiter

How would you rate ZipRecruiter?
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Florida
1 review
0 helpful votes
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Ease of use
October 24, 2017

I appreciated the ease with which we could quickly review and categorize resumes. I could pull them up on my phone on the go and make quick changes to which ones i was most interested in. I could also review new one qickly and sort them for later review. Their online support was great as well. There at 3 in the morning when you have a late night question! I appreciated that I didn't have to wait until between 8 and 5 to get help

Date of experience: October 24, 2017
Virginia
1 review
0 helpful votes
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Brittany was very helpful yesterday. I was not sure how to update or create a job listing. Brittany made the task very easy with outlined steps that I can now do on my own! She was very polite and helpful, listening to my concerns and resolving my problems.
Thank you again Brittany
S. :)

Date of experience: January 30, 2018
New York
1 review
0 helpful votes
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Great First Encounter
December 7, 2017

We are new to Ziprecruiter so I called in to get my password reset and get started on the site. I was lucky enough to get on the phone with a pleasant women named Tanya. She stood on the phone with me the entire time while we waited for the password reset link, to assure I got it. We also were able to chat about where we live and the weather! She not only helped me with what I called in for but she also gave me a quick tour of the site and even gave me a good suggestion on linking our Facebook to be able to share the jobs on our pages. Wish all customer service reps were as helpful and kind as she was. Thank you Tanya :)

Date of experience: December 7, 2017
Virginia
1 review
0 helpful votes
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Erika is the best!
May 11, 2018

I am a hiring manager for my company, and a now new job seeker seeking full-time employment and had problems with opening an account for job seekers; Erika quickly resolved that issue for me. It is this type of customer service that has made me a fan of ZipRecruiter for all my hiring needs. Without hesitation, I recommend this company!

Date of experience: May 11, 2018
North Carolina
1 review
0 helpful votes
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Email Blocked
November 4, 2017

I wasn't receiving any candidates and knew this was strange. I chatted with Alexis F and it was corrected immediately! She found that I had placed a block on my emails, but didn't know it! Thank you so much!

Date of experience: November 4, 2017
Kentucky
1 review
0 helpful votes
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Sam, very patiently walked me through the steps to close one job announcement and to open a new one and explained why I was having difficulties. I told him "Sam, you are a good teacher, patient." (He is unlike most call center personnel.)

Sam is definitely in the top 5% of representatives. He is in the same league with VistaPrint representatives. (VistaPrint is, in my experience, the best in the business.)
(Professor) William Maxwell, Ed. D.

Date of experience: September 22, 2017
New Jersey
1 review
0 helpful votes
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Live chat review
October 30, 2017

I had some problems with my account this morning and Shawana was so helpful and expeditious. She saved me so much time this morning by using the live chat feature and providing great help in an expeditious manner. Polite, courteous and professional. Thank you, good work!

Date of experience: October 30, 2017
Michigan
1 review
0 helpful votes
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Amazing Customer Service
November 30, 2017

I had an issue with my account today, I had to call ZipRecruiter in order to fix the problem. Tanya had taken the time to take care of this for me, and on top of that informed me of all the great features that ZipRecruiter has to offer. I greatly appreciate Tanya's help and suggestions on helping us find the best candidates. She was very kind, patient and knowledgeable and went above and beyond to assist me.

Date of experience: November 29, 2017
Connecticut
1 review
0 helpful votes
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Good customer service
October 4, 2017

Anytime I use ZipRecruiter I have a positive experience. The online chat service is excellent. Randy was extremely helpful and gave me all necessary information to help me adjust my account subscription. My company continues to use ZipRecruiter and will do so in the future because of the excellent customer service.

Date of experience: October 4, 2017
Florida
1 review
0 helpful votes
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Amazing customer support
February 23, 2018

Tanya O'Toole was a huge help in supporting me as I got familiar with the platform and i had some questions about hiding candidates and making screening questions required. She walked me through each step by step and made sure i understood it. Then she even showed me the resume database which is a huge help to be proactive. Thanks so much Tanya and great job Ziprecruiter!

Date of experience: February 22, 2018
North Carolina
1 review
0 helpful votes
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I had a few questions when setting up my Ziprecruiter account and Rebecca was super helpful. She responded very quickly and gave me accurate and easy to follow instructions which made my day... as I was a bit hesitant at first. Great job Ziprecruiter and Rebecca!

Date of experience: January 22, 2018
New Jersey
1 review
0 helpful votes
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Thorogh follow up
February 13, 2018

Rebecca was my contact on my web chat and she answered all of my questions and had someone give me a call for a question I had about establishing Social Media. Brianna was the woman who called me and explained everything to me. I admit I was a bit embarrassed as I think I'm the only person still not using social media. But both were excellent in helping me. THank you so much.

Date of experience: February 13, 2018
Louisiana
1 review
0 helpful votes
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Spoke with Tara yesterday and with Katie today in regards to charges on our account. The issues were quickly and satisfactorily resolved. Both Tara and Katie were professional and very courteous. Katie even sent a link on how to post more successful job ad. My bosses and I are pleased with the service we received.

Date of experience: February 16, 2018
Virginia
1 review
0 helpful votes
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Tara B you are a rock star. Called at almost 10 PM and you were understanding and compassionate to my situation. Thank you for your outstanding customer service. You restored my faith in Ziprecruiter.

Date of experience: April 18, 2018
New York
1 review
0 helpful votes
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Tanya was terrific!
January 19, 2018

Tanya was very knowledgeable, helped to navigate the site easily, and got me to the right department for billing issues. Excellent customer service! And we just offered a candidate a job for recent posting.

Date of experience: January 19, 2018
California
1 review
0 helpful votes
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Mr. Dejuan Bennett listened to every? I had. He is truly a gentleman & scholar. He was patient, professional & not demeaning at all. He earned a Silver Star & a Purple Heart. U c I'm an Analog Guy living in a Digital World... he is the Man. Many thanks again!

Date of experience: April 27, 2018
Georgia
1 review
0 helpful votes
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Billing Issue
April 19, 2018

Had a billing issue for the first time since using ziprecruiter for the past year. Katie Barlow was a great help and resolved the issue within minutes and was able to get my account straight. Katie was also helpful in offering ways to better utilize my weekly ads. Much appreciated.

Date of experience: April 18, 2018
Texas
1 review
0 helpful votes
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I had a great experience with Katie in customer service - she was able to resolve a log on issue that I couldn't get solved via tech support email. She was also very helpful in walking me through ways to use Zip more effectively. Very positive and helpful approach.

Date of experience: April 30, 2018
Washington
1 review
1 helpful vote
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More like 3.5 stars for now. Recent technical issue was solved to spec by Katie Barlow. Thank you. Had trouble posting an ad and it got fix once I dejunkified my Google history. Wish I would have know I could have utilized the initial 3 job posting spaces provided to target different cities when we only had our 1 position available listed in 1 city. I almost canceled because it didn't seem worth the monthly cost for that. Then we upgraded for an additional short time because we had more positions to add. Still pretty high otherwise on top of the boost post thing. If you're a smaller business, the cost over the monthly longterm is high. Overall, the site is mostly user friendly. The summary/rate thing that pops up at first is annoying. How can I effectively rate the candidate if I have not fully looked at their full profile?

Date of experience: April 27, 2018
New York
1 review
0 helpful votes
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Katie B. Is the Best!
December 7, 2017

My 4 Day Free Trial was cancelled prematurely and I had no idea why. After speaking with Katie, she was able to get to the bottom of why it was cancelled and by who. She also had me back up and running and walked me through re-posting the job within minutes. She did it all with empathy and efficiency... Thank you Katie!

Date of experience: December 6, 2017

Overview

ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

service
48
value
40
shipping
2
returns
2
quality
37