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ZipRecruiter

How would you rate ZipRecruiter?
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Maryland
5 reviews
3 helpful votes
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Impressed
January 19, 2018

They are clearly trying to please their business customers and earn their business. Used them in 2015 for a year. Trying them again. They have scalable subscription options. Tanya assisted me will some account changes. Very friendly, knowledgeable and responsive.

Date of experience: January 18, 2018
Arizona
1 review
0 helpful votes
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Katie was Awesome!
March 13, 2018

Katie took the time to help me and answered all y questions. I was getting ready to cancel my subscription due to a bad experience with another employee, but after talking with Katie I thought Id give it another try.

Date of experience: March 12, 2018
Kansas
1 review
0 helpful votes
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Great Customer service!
December 8, 2017

Tatianna was very helpful. I had a few questions about how to use the account since I am a new user and she was able to answer all of my questions promptly and courteously! Also, gave me extra links for other training that may be useful. The chat option is definitely an advantage to other services.

Date of experience: December 8, 2017
Texas
1 review
0 helpful votes
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I am fairly new to ZipRecruiter, so am still figuring it all out. I have been very impressed with the online chat feature and how helpful the responders are. Today Rebecca handled my problem in seconds and was kind enough to send me links to videos and webinars to help our company in our job postings/searches. Great Customer Service!

Date of experience: January 3, 2018
Quinton J.
California
1 review
0 helpful votes
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I was having trouble logging into my company account and decided to us the online chat. Ericka was fast and prompt, we actually lost connection twice and she was the person I was connected to every time except the last time. she(Ericka) solved my problem within a matter of minutes. I am more then satisfied with the customer service that Ziprecruiter has to offer. Thank you very much for your help and efforts to put the customer first. 5 stars and a MOON...

Date of experience: February 19, 2018
New York
1 review
0 helpful votes
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When Robi finally came online in chat, my issue was taken care of immediately and with courtesy. 5 stars for Robi, 4 for having to wait for someone to help me. Ended up starting another task and having to go back and forth between the screens checking to see when chat was starting. Not Robi's fault. Overall, I have used Zip for the last 5 years (as a casual job seeker also) and find the postings to be timely. Have never found a "fake" one.

Date of experience: January 24, 2018
Texas
1 review
0 helpful votes
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Erika was very helpful and informative. With people like her in Customer Service with the ability to provide on demand information and remedies, we stay with Zip Recruiter. Thanks again, Tasha@ Epcon.

Date of experience: March 5, 2018
Michigan
1 review
0 helpful votes
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If you see the "live chat" icon in the bottom right-hand corner, I urge you, do not be afraid to click. You are immediately connected with a product support specialist, like Erika, who are extremely timely in answering your questions and are very knowledgeable about the product features. Thank you Erika!

Date of experience: December 8, 2017
Pennsylvania
2 reviews
0 helpful votes
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Leticia B. Was very professional and willing to help me. It was truly refreshing to have someone such as her in our world of people that are unwilling or untrained on how to help. She could not have done a better job. Thank you Leticia!

Date of experience: May 3, 2018
Michigan
2 reviews
0 helpful votes
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Morgan B provided top notch support right when I needed it during a busy morning. She helped me troubleshoot my issue quickly by walking me through the steps with patience and clarity. My problem was resolved in no time! Morgan was knowledgeable, professional, caring and a great listener. Zip Recruiter consistently provides the best support with quick response and no waiting. Morgan represents the company well.

Date of experience: August 1, 2018
Arizona
2 reviews
0 helpful votes
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Business Owner
December 14, 2017

Greatest help ever. Best customer service of any company I've worked with in the past 15 years! There immediately when I as an employer needed further help in hiring the right person Love Love Love Ziprecruiter.

Date of experience: December 13, 2017
Missouri
1 review
0 helpful votes
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I was upset with the performance of my job ads and the difficulty I was having searching through the resume database. Rebecca helped me resolve all my issues and went the extra mile. If everyone in the world were as helpful as Rebecca, we would be living in Utopia. She is awesome and made my ZipRecruiter experience the best yet!

Date of experience: November 7, 2017
Illinois
1 review
0 helpful votes
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Erika was great with helping to explain the charges and figure out that we were charged a full month extra. She was able to understand, explain and resolve the issue at hand quickly. So again, Erika is great and is an example of what customer service should be.

Date of experience: March 19, 2018
Virginia
1 review
0 helpful votes
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Shawana was great. I had a billing issue that Shawana Stuller was able to fix within 2 minutes by clicking the live chat feature. She was very nice and made sure I understood what was going on with my account. I could not have asked for a better experience and I was able to post my job and get qualified candidates without delay. Zip Recruiter has been one of the easiest sites to use for recruitment for my company.

Date of experience: December 20, 2017
Oregon
1 review
0 helpful votes
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The live chat with Robert resulted in the right solution in 30 seconds! Great job! I've had less than impressive experiences with live chat services from other companies, but Robert was a true sherpa navigating me to the summit of Mt. ZipRecruiter.

Date of experience: January 5, 2018
California
1 review
0 helpful votes
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Your customer service rep. Leticia was the best! She was very professional and was a pleasure to speak to. I plan on doing a lot of business with zip and I would like her to be my main source of contact! Thank you for hiring such a Pro! Mark in your sales department is a different story. Rude and very unprofessional! He said he was going to transfer me at the end of our conversation and hung up on me. Bad employee!

Date of experience: March 9, 2018
District of Columbia
1 review
0 helpful votes
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I spoke with Mayra H. From the customer success team, who was extremely helpful, knowledgeable and friendly. She provided me with a demo of the system, which I never accessed before. She answered all my questions and gave a lot of valuable tips. She went above and beyond and provided exemplary customer service. I am very pleased with my first interaction with Ziprecruiter and now feel confident that there is a great support team that I can reach out to. Thank you!

Date of experience: January 9, 2018
Tennessee
1 review
0 helpful votes
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Support
February 2, 2018

Everyone I have dealt with at ZipRecruiter's has been terrific. I have worked in Human Resources for over two decades and they have made my life much easier. I highly recommend them irrespective of the number of individuals you are hiring. They will save you hours and hours of time...

Date of experience: February 1, 2018
Florida
1 review
0 helpful votes
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Ease of use
October 24, 2017

I appreciated the ease with which we could quickly review and categorize resumes. I could pull them up on my phone on the go and make quick changes to which ones i was most interested in. I could also review new one qickly and sort them for later review. Their online support was great as well. There at 3 in the morning when you have a late night question! I appreciated that I didn't have to wait until between 8 and 5 to get help

Date of experience: October 24, 2017
Virginia
1 review
0 helpful votes
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Brittany was very helpful yesterday. I was not sure how to update or create a job listing. Brittany made the task very easy with outlined steps that I can now do on my own! She was very polite and helpful, listening to my concerns and resolving my problems.
Thank you again Brittany
S. :)

Date of experience: January 30, 2018

Overview

ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

service
48
value
40
shipping
2
returns
2
quality
37