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ZipRecruiter

How would you rate ZipRecruiter?
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Texas
1 review
0 helpful votes
Follow Rachel H.
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Melody was great and helpful in helping me cancel my account with ZipRecruiter. She provided me with other options, but at the current time weren't applicable to my situation.

Date of experience: March 19, 2018
New Jersey
1 review
0 helpful votes
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Called in for some help with my account and I was lucky enough to get Tanya! She was very pleasant, friendly and patient! Thank you Tanya for making my experience a good one!

Date of experience: March 2, 2018
Rhode Island
1 review
1 helpful vote
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Erika = Rock Star
April 11, 2018

Erika was so helpful, she stuck with me and fixed my issues. She had a great attitude and made the whole transaction so easy. I wish she lived closer so I could convince her to come work for me!

Date of experience: April 11, 2018
Minnesota
1 review
0 helpful votes
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I worked with Erika on the on how to close an ad and re-post another ad. She was very helpful in explaining the process and and walked me through it very efficiently. Thanks for your help.

Date of experience: December 1, 2017
Texas
1 review
0 helpful votes
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Question on job postings
November 22, 2017

Tatianna was very helpful in answering my question about the end date of a job posting. When she misspoke, she quickly acknowledged the mistake, apologized, and corrected herself.

Date of experience: November 22, 2017
Texas
1 review
0 helpful votes
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Stellar Customer Service
February 18, 2018

Erika Tarango is a gem, she was able to assist me with my question quickly and without issue. This is the type of service that all companies should strive to achieve across the board. THANK YOU

Date of experience: February 16, 2018
Missouri
1 review
0 helpful votes
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The person who assisted me was: Tatiana
I needed to add key words to the searches - her directions were very clear and precise and i successfully updated my posting.

Date of experience: January 25, 2018
New York
3 reviews
0 helpful votes
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Erika rocks!
December 8, 2017

I chatted with Erika, and my issue was fixed. I hit end chat before we were done, and not only was I able to get her back online, she actually saw my last post and did what I asked. Yeah Erika!

Date of experience: December 7, 2017
Ohio
1 review
0 helpful votes
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Tanya O'Toole was wonderful in helping me with my ad. It was so nice to be able speak with someone so pleasant and knowledgeable. She made sure all my questions were answered completely.

Date of experience: February 22, 2018
California
1 review
0 helpful votes
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New Client
October 10, 2017

I am a new client and have found your website most helpful. But would not have know about searching your site for applicants had DeJuan Bennett not informed me. What a great feature.

Date of experience: October 10, 2017
Indiana
1 review
1 helpful vote
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Tanya was able to quickly and efficiently assist me with making account changes. Her pleasant and professional manner was a wonderful start to my day!

Date of experience: December 13, 2017
New York
1 review
0 helpful votes
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Customer Service
May 11, 2018

We are pleased to share what great customer service we have received from Ziprecruiter. Leticia Barton is a pleasure to work with!
Infinity Sales Group
Boca Raton FL

Date of experience: May 9, 2018
Florida
1 review
0 helpful votes
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Gets out there
June 8, 2023

My personality job recruiter, only sent me jobs that I'd be interested in, making my job search so much easier.

Date of experience: June 8, 2023
Texas
1 review
0 helpful votes
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Prompt Chat Service
January 26, 2018

Tatianna displayed a since of urgency on answering a question and provided excellent customer service/direction on reviewing candidates for our company hiring process.

Date of experience: January 26, 2018
Kansas
1 review
0 helpful votes
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Connected
March 20, 2018

The technical person was courteous to me, exhibited patience and provided step by step directions. She walked me through and got me connected.

Thank you for your help!

Date of experience: March 20, 2018
Pennsylvania
1 review
0 helpful votes
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Absolutely amazing!
March 21, 2018

My technical person (Tanya) walked me through every step to ensure I regained access to my account. She was very friendly, personable and professional. She was the best.

Date of experience: March 21, 2018
New York
1 review
0 helpful votes
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Tatianna, was quick and knowledgeable. She said she would submit my suggestion to have the option of only using a first name in the template [[applicantname]].

Date of experience: December 18, 2017
Missouri
1 review
0 helpful votes
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I contacted Ziprecruiter, through the live chat, and I wanted to know a little bit more about the TrafficBoost and I was helped by Alexis and she was amazing and very informative about the products Ziprecrutier offered and what specifics came with my package.

Thank you Alexis for the amazing customer service and helping information.

Date of experience: October 16, 2017
Michigan
1 review
0 helpful votes
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Great customer service!
January 12, 2018

I had heard about ZipRecruiter but was not sure I was ready to pay full price for services. I decided to try a free trial to familiarize myself with the software and process. A day or two into the free 4 day trial, I received an email offering a free 3 day extension to my trial period if I filled out a survey. After filling out the survey, I used the live chat feature to confirm that my trial had been extended and they did not have a record on my account. I spoke with Tatianna, explained my situation and offered to forward her the email for confirmation. I expected to receive a generic, "we're sorry, but we're unable to help you with your request at this time" type of message, but Tatianna offered her email address, reviewed the survey email and added the 3 extra trial days to my account. She was so helpful, quick and eager to help! Her willingness to help a non-paying customer was very much appreciated. I am looking forward to using this company to help support my business, especially when their customer service is this good.

Date of experience: January 12, 2018
Pennsylvania
1 review
0 helpful votes
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Mayra was very professional and immensely helpful to me. I appreciate all of her help. She made sure to stay on the phone with me and guide me through my Ziprecruiter AD.

Date of experience: March 17, 2018

Overview

ZipRecruiter has a rating of 3.9 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

service
48
value
40
shipping
2
returns
2
quality
37