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ZetyReviews 181

2.8

From the business

Zety resume templates are trusted and downloaded by thousands of users each year! Use our online resume builder to create a perfect resume in five minutes, choose the best resume template to beat the ATS, and go land some jobs. It’s as simple as that!


zety.com
Guaynabo, Hamilton, Puerto Rico
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Zety Reviews Summary

Zety's reputation is marred by significant customer dissatisfaction primarily stemming from unauthorized subscription charges and a lack of transparent communication regarding billing practices. Many users report feeling misled by the trial terms, leading to unexpected recurring fees without proper notification. However, there are positive remarks about the product quality, with customers appreciating the resume templates and the effectiveness of the service in securing job interviews. Customer service experiences vary, with some representatives receiving praise for their helpfulness, while others highlight difficulties in obtaining support for billing issues. Overall, the company faces a challenge in restoring trust due to prevalent concerns over its subscription model.

This summary is generated by AI, based on text from customer reviews

service
91
value
92
quality
93
This company responds to reviews on average within 14 days
California
1 review
0 helpful votes
Follow Ashley B.
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I team into some confusion with my account and payment and John Allen made everything correct and helped me out. Thank you

Date of experience: June 17, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Ashley, for sharing your experience with John, we’ll be sure to pass along your positive comments!

California
1 review
0 helpful votes
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The associate was very helpful and eliminate all my worries, proactively listened my queries and found very ethical

Date of experience: June 11, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Mohammad, for your review, glad we were able to help.

New York
1 review
0 helpful votes
Follow Yash Mahesh B.
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Really helpful customer service. Helped me a lot to get help on my account. I also had good experience with drafting the cover letter.

Date of experience: June 9, 2021
Yashira H. — Zety Rep
over a year old

Thank you for your review, Yash, glad we were able to help.

South Africa
1 review
0 helpful votes
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The site is very easy to navigate and provides the best templates for CVs. It has great suggestion points that you can choose them rather than spending time thinking what to write.

Date of experience: May 27, 2021
Yashira H. — Zety Rep
over a year old

Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out, Sabelo!

Canada
1 review
0 helpful votes
Follow Karamjeet S.
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Mr John Allen helped me with my issue regarding the subscription payment and even helped me with better deals. Awesome experience and a great Customer Representative.

Date of experience: May 14, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Karamjeet, we’re thrilled to hear that, John was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.

Switzerland
1 review
0 helpful votes
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Stephannie Calvo from Zety is a very kind and caring person. She has also nice voice. Good luck to her! Best wishes from Switzerland.

Date of experience: May 7, 2021
Yashira H. — Zety Rep
over a year old

Thank you so much, Gleb, for taking a moment to recognize Stephanie, for her efforts and willingness to help out our users.

Arizona
1 review
0 helpful votes
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Excellent, value added service!
April 30, 2021

Wow! Finished my first resume on Zety. Had a download issue and called them. Not only did James remove the download barrier, he took pride in MY resume and offered to clean it up per the algorithm that wasn't quite at 100%! I I said yes. James did a great job servicing me way beyond the reason for my call. Thank you!

Date of experience: April 29, 2021
Yashira H. — Zety Rep
over a year old

Thank you for taking some time to review us, Shawn, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.

Mississippi
1 review
0 helpful votes
Follow Jasmine B.
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I LOVE ZETY! Not only because of the wonderful products and benefits of using it as a resource to enhance my resume but also for people like Mr. Ricardo Serrano who took the time to fully explain the use of every tab on the dashboard! He even offered me a discount on my monthly subscription! He should be the one making commercials for your business!
Again, no other service ranks as number one like Zety!

Date of experience: April 19, 2021
Yashira H. — Zety Rep
over a year old

We appreciate you taking the time to write this review, Jasmine, as it will help us provide an even better experience for our users!

Australia
1 review
0 helpful votes
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Quick replies and really concise as well as clear responses discussing my matter and helping me find a solution. Really appreciated this, the service showed how much they care about their customer and tailor to their needs.

Date of experience: April 7, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Mohamed, we strive to make our customers happy and we take your feedback to heart!

Indiana
1 review
0 helpful votes
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Excellent service!
March 26, 2021

Kimberly Sandi was extremely friendly, helpful, and personable. She was efficient and thoughtful when answering my questions. I really appreciate her help and the information she provided!

Date of experience: March 25, 2021
Yashira H. — Zety Rep
over a year old

Thank you so much, Carlie, for taking a moment to recognize Kimberly for her efforts and willingness to help out our users.

California
1 review
0 helpful votes
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5-Star Service!
March 25, 2021

Jorge was able to help me resolve my issue in a very knowledgeable and personalized way. He exceeded my expectations. I thoroughly enjoyed my interaction with him.

Thanks, Jorge!

Date of experience: March 23, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Cristina, for sharing your feedback and rating us with five-stars!

Ohio
1 review
0 helpful votes
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I loved the way my resume turned out, and when I had an issue, customer service made it a quick and easy fix. Super efficient and very helpful overall.

Date of experience: March 19, 2021
Yashira H. — Zety Rep
over a year old

Thank you for your review, glad we were able to help, Madison!

New York
1 review
0 helpful votes
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Tanner guided me through making a new account and went above and beyond and was extremely helpful!

Date of experience: March 15, 2021
Yashira H. — Zety Rep
over a year old

Thank you, we're always here to help whenever you might need us, Carlton!

South Carolina
1 review
0 helpful votes
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The gentleman on the phone offered me a great deal and was very kind. He was organized and precise. I felt comfortable when I got off the phone with him.

Date of experience: March 11, 2021
Yashira H. — Zety Rep
over a year old

Thank you for sharing your experience with us, Kaila, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.

Canada
1 review
0 helpful votes
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Awesome
March 22, 2021

Amazing customer service from Stephannie. She assisted me with all my issues and addressed all my concerns. Great experience over all. I will recommend zety to friends and family. Thank you

Date of experience: March 11, 2021
Yashira H. — Zety Rep
over a year old

Thank you for the awesome feedback, Anup, we rely on input from customers just like you to make our service even better.

Bermuda
1 review
0 helpful votes
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Excellent Site
March 9, 2021

I had problems finalizing my resume and along came Jackie Matturen to the rescue. She absolutely saved the day and informed me that I can upload straight from the site to LinkedIn. I expect to have my new Caregiving job by the end of this week! You guys are awesome! Everyone should go this route and use Zety.

Date of experience: March 8, 2021
Yashira H. — Zety Rep
over a year old

Thank you so much, Glorialynnfor taking a moment to recognize Jacki in her efforts and willingness to help out our users.

Denmark
1 review
0 helpful votes
Follow Sera K.
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I am generally happy with Zety and it is a great website to update my CV. I had an issue with my subscription today and reach out to online customer service. Customer service member Melissa was very helpful and she sorted my problem out quickly. I wish all other companies customer services would be helpful as Zety one. Thanks.

Date of experience: March 6, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Sera, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.

Texas
1 review
0 helpful votes
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Customer Service
March 5, 2021

This morning I had a helpful chat with the customer service rep named, Isela. She helped me figure out my subscription cost and even gave me a helpful discount for my next month, along with more information on Zety's job searching tools. Super sweet and helpful.

Date of experience: March 3, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Rose, for sharing your experience with, Isela. We always strive to provide the best customer service experience with a one-stop approach to any situation and your feedback helps make our service even better.

GB
1 review
0 helpful votes
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Excellent
March 5, 2021

Good CV service, only thing I'd add a seperate work experience to past employment as for many graduates employment doesn't link to the industry you are applying for, as it's often summer work etc

Excellent customer service, Jose was very quick and helpful

Date of experience: March 2, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Joe, we truly appreciate your feedback, happy customers make our days brighter.

Canada
1 review
0 helpful votes
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The agent made it so easy to cancel my subscribe which I did forgot with what email i opened it for I am really amazed with his customer support skills and not trolling around, a worker like him should be protected and increase his salary at all costs, very supportive, looks like he love his job and help me as a customer. I would open a vompany myself if I would have workers like him to work with me, he is absolutely amazing, if he doesn't receive a rise at his own job, I don't think he should work for the company he really deserves more and I can really see that people like him drive companies to success, I am going to recommend and use zety always for resume purchases when needed in the future amazing and easy to build but most important amazing customer service support.

Date of experience: February 21, 2021
Yashira H. — Zety Rep
over a year old

Thank you, Fisnik for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.