The glasses are so cute and fit really well! Great deal!
Great! Easy to buy and shipped quickly. Fits very well since I have a child like face.
The glasses are just what I ordered thanks so much!
Better than we had hoped for! My son will definitely be using both the glasses ans sunglasses!
These are quality glasses. It was quick and easy to order.
Super easy to order my glasses at a great price.
D~
I love my glasses! Delivery was fast! Good Quality!
The lenses seem off, I don't know if they are correct.
50 characters or more,
Forgot to order progressive lens. Reordered a pair with them.
Always satisfied good deal
We order all our glasses from here
Easy to order. Clear sizing instructions. Good pricing!
I am extremely satisfied. Online optical experience at its finest.
Super fast delivery and quality glasses. I order for this company multiple times a year
Great fit, received what I ordered. Very easy website to use and fast services as well.
I really enjoyed ordering, will be back soon...,,,,,,,,,,,.,
Frames were nice and cheap, but broke when 2 adults Bumped heads.
Thank you for posting your Zenni review.
We were sorry to read that one of your frames broke.
Consequently, we apologize for any dismay you experienced as a result.
You may visit our website and reorder the frame with nonprescription lenses and no extras, and you will only have to pay for the frame and the shipping fee.
When you receive the new frame with the nonprescription lenses, here is a how-to video, How to Replace Lenses in a Full-Rim Frame (we reviewed your orders and we saw that all the frames you have selected are full-rim frames with a tortoiseshell design), https://www.zennioptical.com/c/how-to#howto-replace-fullrim, found toward the bottom of the middle of every page of the Zenni website, which provides instructions explaining how you may remove the nonprescription lenses from the new frame, and install the prescription lenses in the rims of the new frame.
If you would like a customer service representative to talk you through the lens-swapping process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you.
We thank you again for posting your review, and we hope that this information is helpful.
As usual my order was great. Long time customer and will continue to be
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o2558552456, placed on November 23,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.
We were sorry to read that the prescription seems off, and we apologize for any disappointment you experienced as a result.
The U.S. Postal Service advises that the order was delivered to you on December 1,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o2558552456.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for the refund option available for an order paid for partially with store credit and partially with funds from an Apple Pay account – a 50 percent refund to the Apple Pay account of the amount of store credit that was used to pay for the order and a 100 percent refund in the form of store credit of the amount of Apple Pay funds you used to pay for the order, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o2558552456, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
But if it turns out that something was entered incorrectly on the order, we will email you the instructions to return the glasses for the refund option available for an order paid for partially with store credit and partially with funds from an Apple Pay account.
We will also email you the prepaid shipping label to use for return postage.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.
We also hope that you have a very happy holiday season!