I love these glasses and it was super easy to order!
A lot faster delivery than expected, it was easy to order overall very wonderful!
Good but the glasses take too long to lighten up once coming inside. Can't see for a few minutes.
I really love the Zenni eyeglasses and very affordable.
They came within 2 weeks. Well packaged. And with exact measurements!
Great job came so quick and my son was happy with them Thanks
Love zenni! Always easy to order, prices are great, and delivery is quick!
The Glasses arrived in great condition and work well.
Zenni is the only place I will for now on get all my glasses. It's awesome opossum :)
Very impressive glasses for the price. They arrived quicker than I expected.
They're clear, fit correctly, match my prescription very well and look cute!
Great glasses and sunglasses. Everything was perfect! Thank you!
Super easy process with great quality frames at amazing price!
Wonderful fit and fast delivery! Love my new glasses!
Easy and quick delivery. Much quicker than anticipated
I love Zenni optical and will continue to use them!
Thank you so much, Ms. Craft, for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were pleased to learn that you are a satisfied Zenni customer, and we thank you again for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
Great glasses at an unbelievable price. Came super fast.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the gray photochromic (light-sensitive, auto-tinting) bifocal eyeglasses you ordered, which we were sorry to read have lenses that do not quicky lose the tint after you take the glasses inside, out of the sunlight. Consequently, we apologize for any disappointment you experienced due to this matter. This order is almost two months past the end of its 30-day warranty period, which starts the day the glasses are delivered, which the U.S. Postal Service advises was December 18,2021. However, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, if you would like to return the bifocals for an inspection of the photochromic feature,. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. We will email you the instructions to return the glasses for the inspection of the photochromic feature and we will also email you a prepaid mailing label to use for return postage. If our inspection finds that the photochromic feature is not working properly, we can offer to remake the glasses for you for free. But if our inspection finds the photochromic feature to be working correctly, we can return the glasses to you or issue the refund available for an order paid for partially with store credit, partially with an Apple Pay account – a 50 percent refund of the amount of store credit that was used to pay for the order to the Apple Pay account and a 100 percent refund in the form of store credit of the amount of funds from the Apple Pay account that were used to pay for the other part of the order. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4355490261, in the subject line of the email, and in the body of the email please advise that you would like to return these bifocals for an inspection of the photochromic feature. We will email you the instructions to return the glasses for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, in the hope that we may resolve this matter to your satisfaction.