On time delivery and a great product! Fit great the first time!
I ordered some progressive lens as well as some super cute sunglasses, I love them!
We were very pleased with the process, the price and the product
Fast and easy! They make ordering super easy and I love how they turned out!
Easy and simple to order and receive my glasses and very cheap
Always great affordable styles! My go to place to get my eyewear!
It was good, delivery was fast and convenient. Specs number is also good and exact
Great quality glasses and fair prices! Love the selection and the customization
Again, another successful purchase. Not my first order, also not my last.
I love Zenni. They are affordable and convenient. They are inexpensive and cute. They're great.
I receive the order but I cannot see out of the lenses
My glasses were perfect! They fitted perfectly to my face & my vision was perfect
Yes I receive my order thank you, and I loved my glasses
I always buy my glasses from Zenni optical. Always satisfied and I always get compliments!
Ordering was easy, trying them on was easy and when I got them, I really loved them on me.
Thanks
The frames were not really the same as the ones I have
I love the variety of glasses and the ease of ordering! And the price is so affordable! :)
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review.
We were sorry to read that you cannot see through the lenses of your single-vision eyeglasses, and we apologize for any disappointment you experienced as a result.
We do not see any previous orders placed by you, so we regret that we cannot compare the prescription and pupillary distance (PD) you used on this order with those items on a previous pair of eyeglasses with which you could see well.
Your order, which you placed on July 18,2022, was delivered to you on July 27,2022, according to the U.S. Postal Service website.
This means that this order is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4912207941.
In addition, please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to confirm that you entered the prescription correctly.
If the PD is not on the prescription, please be prepared to confirm how it was obtained – self measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions inviting you to return the glasses to us for an inspection. We will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free.
However, if you read us the prescription and it turns out that something was entered incorrectly on the order, we will email you instructions to return the eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you select this communication method, please put your order number, o4912207941, in the subject line of the email, and in the body of the email, please attach a copy of the prescription, and if the PD is not on the prescription, please provide confirmation of how it was obtained.
We are very eager to hear back from you, in the hope that we may resolve this matter to your satisfaction.