Love the look! Love being able to "try on" the frames before purchase!
Love my new glasses. I wear them more than i thought i would
Great glasses for a great price. I don't buy glasses anywhere else now
Really like glasses and sunglasses purchased, easy and affordable.
Great glasses for a great price. I tell everyone I know about zenni
No problems along the way, and the glasses are awesome and high quality!
I love them! I have gotten nothing but compliments!
Was referred by a a friend. Was happy with price and delivered quickly.
Great price, great product. Quick delivery. Good customer service.
Fast and easy ordering and delivery! I love Zenni!
Very good service and great products at great prices!
Would love it if the frames would arrive straight.
Overall very happy. Slightly more expensive than I would've liked but overall happy
Easy and affordable. It's very easy to order online.
Price is reasonable and quality is good. Highly recommended.
Love my two glasses, one for work and one for fun. Great quality.
Everything wonderful - my glasses, delivery... everything as expected. Thanks!
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order you placed with us, order o5155592922, placed on November 20,2022, for one pair of single-vision eyeglasses in full-rim, rectangular, acetate, spring-hinged, tawny frame 4432619, with tortoiseshell temple arms and a frame width of 134 millimeters.
You are a longtime, valued customer, and we were sorry to read that the frame arrived crooked, and we apologize for any disappointment you experienced as a result.
Here is a link to an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses (https://www.zennioptical.com/how-to-adjust-your-eyeglasses).
We hope that this information is helpful.
However, if you are not able to adjust the frame so that it sits straight on your face, the frame may be defective.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5155592922.
They may ask you to provide a picture or pictures of the frame to demonstrate its crookedness, and if we see that the frame is defective, we may offer to remake the eyeglasses for you for free in a frame 4432619 that we confirm is not defective.
In addition, the U.S. Postal Service website advises that the order was delivered to you on December 4,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses – we invite you to telephone Zenni Customer Service, and when you call, please provide the order number, o5155592922, to the customer service representative who answers.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5155592922, in the subject line of the email and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We hope to hear back from you, if you are unable to straighten out the frame, and we hope that the information we provided is helpful.
We also hope that you have a very happy holiday season!