I ordered a few glasses for my kid and myself, it's Great price for kids glasses
Love all the glasses I've bought from Zenni. No issues and inexpensive cute glasses and sunglasses!
Ordered a pair of glasses that I already have in a different color. I love them!
Love the look but a little tight behind the ears. Gives me a headache after awhile.
I love the prices and the options that way I can get multiple pairs of glasses.
Fast shipping, Great pair of glasses!
The have a perfect fit & it's a great color.
My first order for my son and they got perfect, look great, and he can see!
Great shipping and service but I'm going to have to return due to too strong prescription.
I have order multiple pair of glasses from Zenni and love the ease of the process..
Been using you all for years. Thank you for the grate service. And glasses that last.
Easy to order and will definitely order more! Great selection and saw so many I want!
I am a repeat customer. I am very happy with my glasses. They arrived on time.
I was happy to order a stylish pair of glasses, at a price that was affordable.
Great glasses, great price. This is my 4th order from Zenni and I will order again.
These are easy to order. Excellent prices and quick mailing. I would recommend these to everyone...
I had a great experience will recommend other people and I will purchase from you again
I thought the shades would only change in the light/sun light.I will return the pair soon.
Thank you for posting your Zenni review of your most recent order with us, o5172620760, for one pair of single-vision amber sunglasses.
We were sorry to read that you had intended to order photochromic (light-sensitive, auto-tinting) eyeglasses, and we apologize for any confusion or misunderstanding you experienced as a result.
The U.S. Postal Service website advises that this eyeglasses order was delivered to you on November 9,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
If you would like to return these amber sunglasses to us for one of our two refund options – either 100 percent refund of the price of the sunglasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o5172620760, to the customer service representative who answers, and please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
Alternatively, you may email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5172620760, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund option, and you plan to use the store credit toward the purchase of a new pair of photochromic eyeglasses – we have our own generic photochromic lenses, and we also offer Transitions® and Vision-Ease LifeRx® photochromic lenses.
If you have any questions about the best photochromic lens for you, we invite you to telephone Zenni Customer Service, and anyone who answers will be eager to assist you in your photochromic lens selection.
We hope that this will resolve this matter to your satisfaction, and we also hope that you have a wonderful Thanksgiving and very happy holiday season!
Super affordable frames and lenses, fit perfect right out of the package and came super fast
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your gratifying review of your standard progressive eyeglasses with our Blokz® blue-light-blocking feature. We are delighted to know that you are happy with your glasses, and that they arrived on time. Ms. Brown, we thank you again for taking the time to share your favorable remarks. We want you to know that at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.