Zazzle

Ordered on Zazzle.com for my first time because their website GUARANTEED delivery before Christmas. That was Dec 5. Started getting worried this week and tried their customer service number, which is not in service, or maybe just not reachable from Canada. Decided to check online reviews and clearly I'm not alone in my disappointment. I guess I'll be Christmas shopping tomorrow for something else. 1st and last order with zazzle

Kathy was wonderful! She helped me resolve my issue beyond what I expected. She went online to my account and corrected the part of the invitation that I was having a problem with. She also arranged for timely shipping. She was very nice. I wish all businesses would have such great customer support. Will use them again!

Everything ships in timely manor, safe and secure so it doesn't get ruined, everything arrives perfectly as I created/ edited it, the quality is perfect, and there's always tons of discount codes that helped make it all affordable!

Felt like they scammed me. I made my business card and it looked completely different than what I saw during building in their website. My hood color card looks grey instead of gold. Don't bother using this website

I ordered several posters from them on 8/2, with the estimated delivery between 8/17 and 8/23. I emailed them on 8/24 to request a status on it, and they told me that they had contacted their production department and were giving me faster shipping at no extra charge. It is now 8/31, and it still says "Making" when I check my order status. I've used other sites that make custom items, like CafePress, and never had problems. This was the first time I've used Zazzle, and I likely won't order from them again.

I have placed orders in the past with zazzle and the orders have been messed up... incorrect product or multiples even though 1 was ordered. I stopped doing business with them, but received a special offer to try to win me back. Guess what? 1 item order came in the wrong size and color. I requested a refund and they refunded me someone else's order, about $15 less than my order and for a different product. We are working toward a solution, but this is absolutely pathetic.

The customer service is amazing & they do a great job on invitations. They respond quickly to questions & have fast delivery. The website is so easy to use as well. The customer rep went out of their way to give me a credit to re-order invitations when my wedding was cancelled due to hurricane damage at our hotel. I am so grateful as we already lost so much money. I have placed several orders with them & would highly recommend Zazzle as they have never let me down.

Shopping on Zazzle was a new experience in creating invitation for my father's 90 birthday celebration. The cards arrived to the house during a heavy rainstorm and unfortunately the package was hidden out of sight by the carrier. The box was wet and we were surprise that the cards were not damaged from the rain because there was not any plastic casing around the box. I would suggest that the box might be better packaged in case the delivery person is careless where they place the package, especially if it might rain.
We are very please with the product that we received and I hope that Zazzle will think about providing more protection for the stationery to lessen any damage.

I had the most rewarding conversation with Sandra (in Ireland) yesterday. She was very, very patient and understanding. Wish I could always speak with her.
Had to speak with a man afterwards and had to explain something about the location of my logo on the "upper right buttock" of a pair of ladies' leggings. Uncomfortable!
I've been a Zazzle customer for many years and keep coming back because of the wonderful customer service. Now opening an Etsy shop and will be ordering a lot more products (I hope! I).
Thank you.

Designs were cool, but I found the editing tool, which I was using on my cell phone, to be finicky. Too often I'd accidentally erase everything instead of removing a line. Could be user error, but wasn't a problem that I had on other sites.

This place has things on their website that they cannot actually sell. I ordered a tee shirt for my brother's birthday and I was really excited because it was his favorite wrestler. I ordered it just in time to arrive for my brother's birthday. 2 days later they e-mailed and said they cancelled the order because it had a "conflict with one or more of our acceptable content guidelines." I do not understand how they put this on their website but yet they cannot sell it. I give it 2 stars because at least they gave me my money back. I think in general, you should not depend on this website. Unreliable.

I ordered four t-shirts and a notebook for my daughter for Christmas on December 10 with the predicted delivery by December 19. The notebook arrived on time but the shirts are still "being made". No response yet to my email to customer service and now I see here that this is happening to many other folks. I'm very annoyed and will hesitate to order from them again. What happened, Zazzle?

Update: I complained to Zazzle and got a response after a couple days. They refunded my order and shipped all my items to me anyway with expedited shipping. Sadly, my order didn't arrive until Dec. 27 but that seemed to be the fault of UPS rather than Zazzle. So I'm very pleased with their response and I'm changing from one star to four.

If you need a full-service printing company, Zazzle is not for you. But if you know exactly what you want and can position your artwork on your own, you'll do just fine with Zazzle. They offer more personalize-able products than most other companies, do not charge per color, and offer a satisfaction guarantee. On one of my orders the screen print was too small; I contacted them and they told me how to fix it and they sent out a new order at no additional cost to me and did not require me to return the shirts. But if you need to contact customer service, prepare for a wait. And you do have to do all your own work; no one will check it for you before it's created. Also you'll be notified once your order has shipped but there is no day-by-day tracking, kind of frustrating. But I have always received my entire order in the amount of time estimated on their website.