On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I purchased this some years ago and absolutely loved it. I purchased this one to have an extra. The older one is still in very good shape. These are very good quality travel cups, the picture doesn't fade on chip. No metal taste to beverages, easy to clean. A great, high quality travel cup at an affordable price.
My husband and I just had our Christmas photos taken and since we used Zazzle for our wedding invites 5 years ago, I figured to come back and see what Christmas card options there were.
We loved how they turned out and got them within a week!
Thank you Zazzle!
Easy to follow with tons of options to make a beautiful product. Everyone loved it...
Shipping was fast.
The ease of picking the invitations I wanted and the affordable price was a plus. And I also received them ahead of time which was wonderful. I will most definitely be recommending Zazzle to everyone I know.
Beautiful cards and easy to order. I'm a happy customer. I will purchase again in the future.
I ordered Minnie Mouse playing cards and they came in a timely fashion and are adorable! Thanks!
Ordering was easy, shipping was fast. Will use again. Product was perfect when it arrived.
Using Zazzle was easy and shipped quick! Perfect holiday Christmas card to send to our friends and family!
I was very excited for the great sale for Christmas cards. I liked the simple design and the easiness of editing. They were delivered a few days earlier than estimated, fabulous! However, the color of the print is a much darker shade of green, basically looks black in artificial light, then how it looked online. Also, the pictures aren't clear. At a distance they look great but in reality when are not in focus like they should be. They also looked perfect online. I'm not sure if it was the card stock used or the printer. The pictures I used are all professional and I only cropped a little bit on two of the four photos to make them equal size.
It being this close to Christmas, I don't have time to return and order new. They will still absolutely do the trick and be enjoyed by friends and family. Just wish the green was greener and the photos were clearer.
Was exactly what I was looking for, my son loved this design. Easy to edit and upload a photo for personalization.
Pictures were blurry/pixilated on the cards I had ordered o the point where I will not send them out to anyone. The pictures were taken professionally so it is not an issue with them looking like that before
Items as described fast delivery and very good quality would definitely use again. Thank you
The card that I found and ordered was okay but, the selection was was limited. The selection from other vendors was also limited. I picked your card as the best of the limited.
Bought 2 SDSU Aztec cups for my alumni friends. The cups are perfect, the price was very reasonable and the delivery was fast. A great experience with Zazzle.
Elegant and chic floral save the date perfect in size. Shipped quickly and easy template to use.
Excellent! Perfectly easy website, beautiful printing, delivered on time in perfect condition! 5!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi Sonia,
I'm really sorry to hear about the blurry issues with your recently placed card order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan