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ZazzleReviews 13,151

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 9 days

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District of Columbia
1 review
0 helpful votes
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Very disappointing.
January 17, 2026

The ceramic door knobs were not as pictured. The colors were dull, and, although they were supposed to be a copy of a Mexican tile, the design is not even centered on the knob, so that the geometric design is off center and the band around the design falls off to the side. I'm not even going to use them. They were for folding doors in my hallway. The reproduction is a disservice to the artist who created them.

Date of experience: January 6, 2026
Texas
1 review
0 helpful votes
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Stunning =D
January 17, 2026

I had a great experience with Zazzle! The customization options are endless, making it easy to create something truly unique. The quality of the product exceeded my expectations, and the printing was vibrant and well done. Shipping was smooth, and everything arrived exactly as ordered. Highly recommend Zazzle for personalized gifts and creative projects!

Date of experience: January 7, 2026
Colombia
1 review
0 helpful votes
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Love the site!
January 17, 2026

The best thing about making my business card is that I could save online pictures and use them on my card. I wasn't limited to the pictures(including background) on the site.

Date of experience: January 7, 2026
Michigan
1 review
0 helpful votes
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Timely delivery
January 17, 2026

Everything looked great! Time was of the essence and they delivered it right on time and kept you updated with tracking. I would definitely use Zazzle again!

Date of experience: January 7, 2026
Arizona
1 review
0 helpful votes
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I've been a costumer for years..
January 17, 2026

Zazzle has been my go to for my business cards, labels, flyers and more for years! I'm almost always satisfied and I love that if you sign up with them you get free shipping. That being said I have had quality issues from time to time but nobody's perfect and it hasn't happened frequently enough for me to stop using the platform.

Date of experience: January 7, 2026
Pennsylvania
1 review
0 helpful votes
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Fun!
January 17, 2026

I designed my own birthday card to a very dear friend. It was lots of fun!

And it came out perfect! Will keep Zazzle in mind for future cards!

Date of experience: December 29, 2025
California
1 review
0 helpful votes
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Easy to do and fast delivery
January 17, 2026

Making a name badge was easy to accomplish and the delivery was faster than stated so I am very happy with this company and will use them again in the future for other items.

Date of experience: January 7, 2026
North Carolina
1 review
0 helpful votes
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ABSOLUTELY LOVE IT
January 17, 2026

The process was easy breezy. Took only a few days to get and the quality is very good. Very pleased with order and will use again in the future. Thanks for the wonderful experience with your business.

Date of experience: January 7, 2026
Massachusetts
1 review
0 helpful votes
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High quality work
January 17, 2026

I'm very pleased with the 9 round ceramic ornaments I ordered. Each one was customized for each one. The picture chosen for each were fit to size and the color came out prefect.

Date of experience: January 7, 2026
New York
1 review
0 helpful votes
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Print Too Small
January 17, 2026

The script on the printed labels is lovely, but it is so small it is very hard to read. I certainly was NOT led to believe it would be so small by the sample shown on the website. I will not be doing any further business with Zazzle.

Date of experience: January 7, 2026
Georgia
1 review
0 helpful votes
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Reliable Company You Can Count On!
January 17, 2026

I've been using Zazzle to make ID Badges for our company for nearly 3 years now and they've been great. Their customer service is top-notch and they always under promise and over deliver!

Date of experience: December 27, 2025
Texas
1 review
0 helpful votes
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Service was great
January 17, 2026

Ordering from Zazzle is always simple and quick! This order, we didn't love the outcome of our business cards that we designed and ordered- fault of our own. They were really thin and felt cheap. Still like the site though

Date of experience: January 7, 2026
North Carolina
1 review
0 helpful votes
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I loved being able to choose and place each font, word, color, image, and background where I wish. The preview was helpful in adjusting things correctly, and for seeing exactly how they would look when made. My 2 custom whimsical beachy pieces were perfectly produced, and at a reasonable price. They look as cute as anything at the seaside boutiques. Yet unlike those, these are my colors and style, and match my home. I will be creating more.

Date of experience: January 7, 2026
Maryland
1 review
0 helpful votes
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Better than expected!
January 17, 2026

This was my first time using zazzle, and it was AWESOME! It was so easy to customize the information on the template I selected, and the print quality was much better than k expected! It also arrived way earlier than I had anticipated! 10/10 HIGHLY recommend!

Date of experience: January 7, 2026
Michigan
1 review
0 helpful votes
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Simple process, great results.
January 2, 2026

The process was extremely easy on the website and allowed for customization where needed. They arrived in a nice box to keep them in, and they feel and look high-quality. Overall, a great purchase; will definitely reference this for future business needs.

Date of experience: August 31, 2025
Illinois
1 review
0 helpful votes
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Our experience with Zazzle was an absolute nightmare from start to finish. We were charged twice for our order, and the submission process was so problematic that we were promised the entire order would be expedited to make up for the issues. Instead, Zazzle expedited only 1 shirt out of 7, which is completely unacceptable.

When the order finally arrived, 3 of the shirts were in the wrong size—despite the order being placed correctly. While they did issue an "instant replacement," they were not proactive at all in ensuring the replacements would arrive before our clearly stated deadline. Each time we contacted them, we were promised follow-ups that never happened.

To make matters worse, Zazzle offers no phone customer service whatsoever. The only way to contact them is through an online chat with 20–30 minute wait times, which is beyond frustrating when you're dealing with time-sensitive errors that were entirely their fault.

And unbelievably, the replacement shirts that arrived late were once again sent in the wrong size. At that point, it was clear this company has serious quality control and customer service failures.

Between the double-charging, broken promises, missed deadlines, lack of accountability, and repeated mistakes, Zazzle proved to be a terrible company with ridiculous customer service. This entire experience was a complete joke, and we will absolutely never order from them again. I strongly recommend others look elsewhere if they value reliability, accuracy, or basic customer support.

Date of experience: December 12, 2025
California
1 review
0 helpful votes
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Children's hoodies
December 23, 2025

I found a nice selection of motives appropriate for my grandchildren. I decided to order hoodies for them, but was disappointed that they did not offer the same color choices as the T-shirts. I ordered the more expensive print because it looked much more vibrant than the regular print, but was disappointed when I opened the package, because the print looks more like the regular one with more muted colors. I also expected the motive itself to be bigger. Ordering was easy and delivery quick. If it wasn't for the very limited color choices for the hoodies and the vibrancy of the print I would've given it five stars

Date of experience: December 13, 2025
California
1 review
0 helpful votes
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We are spending our holidays this year on the beach. As we live in the desert we wanted to find a special "Ocean Vibe" Christmas Card. We went right to Etsy and we were introduced to Zazzie. Beautiful selection and so easy to order. They had wonderful choices on paper, font, envelopes. Our order was delivered quickly, packaged so all was protected, and the colors, are so vibrant, all was perfect like we had ordered. I would recommend Zazzie to everyone and we will use them again. We are already getting positive feed back on our cards from family and friends. Thanks Zazzie!

Date of experience: December 12, 2025
Kentucky
1 review
0 helpful votes
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Forever keepsakes
December 21, 2025

I have pictures of my grandchildren commemorating the current year put on Christmas ornaments. I can add my own caption. They turned out great.

Date of experience: December 11, 2025
Bahamas
1 review
0 helpful votes
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Very blurry, would not order again
December 21, 2025

The ornament I "created" had 6 pictures on it. The photos I chose to put on there were professionally taken and were very clear. When receiving the ornament, the pictures were so blurry I felt like someone looking at a paper that needed glasses. Even my 17 year old said the same thing.

Date of experience: December 11, 2025