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ZazzleReviews 12,545

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Highly recommended! Fast shipping! Item exactly as I ordered!

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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Westie/Cairn coffee cup
April 4, 2025

Cup safely arrived in a timely manner. Cup was depicted as shown & described.

Date of experience: March 25, 2025
Minnesota
1 review
0 helpful votes
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Perfect
April 4, 2025

I absolutely love the invitations that I got! I wish I had found these sooner and ordered them for my wedding invitations, rather than just the reception ones! Plus shipped super quick! Would definitely recommend and order again!

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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Disappointing
April 4, 2025

The material wasn't to my expectation very card board looking and feeling and flimsy definitely will not order again

Date of experience: March 25, 2025
Louisiana
1 review
0 helpful votes
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Cute!
April 4, 2025

My invitations came in super quick! They are so cute and exactly as I ordered.

Date of experience: March 25, 2025
Illinois
1 review
0 helpful votes
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Beautiful
April 4, 2025

We are a band who needed groovy business cards. Love the design we got! They are gorgeous and cosmic!

Date of experience: March 25, 2025
New York
1 review
0 helpful votes
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Wonderful Product!
April 4, 2025

Card stock was above and beyond quality. Was just a little smaller than most prayer card but the overall product was amazing!

Date of experience: March 12, 2025
California
1 review
0 helpful votes
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Easy to create
April 4, 2025

It was very easy to create the button I wanted with lots of appropriate background options.

Date of experience: March 25, 2025
Connecticut
1 review
0 helpful votes
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Perfect
April 4, 2025

Exactly what I wanted. Shipped fast and great thick shirt. Love it!

Date of experience: March 25, 2025
Georgia
1 review
0 helpful votes
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Good quality and thick
April 4, 2025

Great quality but did come in darker than what was advertised so now it's really hard to read the black. Would recommend changing the color on the front to white

Date of experience: March 25, 2025
Maryland
1 review
0 helpful votes
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Poor quality
April 4, 2025

Paid extra for the "enhanced" printing (prints white and then color on top) and quality was still very cheap.

Date of experience: March 25, 2025
Zazzle S. Zazzle Rep
7 months ago

Hello Joseph,

I am so sorry to hear about your t-shirt(s) order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!
Thank you,
Kitty

North Carolina
1 review
0 helpful votes
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They were nice
April 4, 2025

Still baffled I paid $100 for 40 invites. Other than that they were nice

Date of experience: March 25, 2025
Wisconsin
1 review
0 helpful votes
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Nice work!
April 4, 2025

I ordered a coffee mug with a particular inspiring message. Was beautifully done. Thank you!

Date of experience: March 25, 2025
Texas
1 review
0 helpful votes
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Very quick turnaround
April 4, 2025

My package arrived after a few days and it was undamaged. I'm happy with the product.

Date of experience: March 25, 2025
Maryland
1 review
0 helpful votes
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Gracias
April 4, 2025

Bueno gracias estuvo bonitas las tarjetas, si le pondrían brillo como se ve sería mejor

Date of experience: March 25, 2025
Massachusetts
1 review
0 helpful votes
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Not only is the print on the mug exactly as I wanted, the mug itself is of pretty good quality. I'm thoroughly happy with my purchase.

Date of experience: March 25, 2025
Illinois
1 review
0 helpful votes
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JEWEL RAYEL BUSINESS CARDS
April 4, 2025

Love my business card never disappoints thank you so much!
My experience is always fast and timely mannered

Date of experience: March 25, 2025
North Carolina
1 review
0 helpful votes
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Team thank you's
March 28, 2025

GREAT results using Zazzle to self-design high quality thank you's for local businesses sponsoring my kids' swim team. Super easy to use website, lots of options, & great results at great prices. Will definitely use Zazzle again!

Date of experience: March 18, 2025
Ohio
1 review
0 helpful votes
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First time order
March 25, 2025

I would definitely return to Zazzle as I found exactly what I was needing - it was even better than I expected. Very creative and was exactly what I chose. Receipt was very timely - this was a da st and smooth transaction! Thanks.

Date of experience: March 15, 2025
California
1 review
0 helpful votes
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Invitation
March 24, 2025

The process was very simple and a variety of choices to choose from

Date of experience: March 14, 2025