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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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Highly recommended! Fast shipping! Item exactly as I ordered!
Cup safely arrived in a timely manner. Cup was depicted as shown & described.
I absolutely love the invitations that I got! I wish I had found these sooner and ordered them for my wedding invitations, rather than just the reception ones! Plus shipped super quick! Would definitely recommend and order again!
The material wasn't to my expectation very card board looking and feeling and flimsy definitely will not order again
My invitations came in super quick! They are so cute and exactly as I ordered.
Card stock was above and beyond quality. Was just a little smaller than most prayer card but the overall product was amazing!
It was very easy to create the button I wanted with lots of appropriate background options.
Exactly what I wanted. Shipped fast and great thick shirt. Love it!
Great quality but did come in darker than what was advertised so now it's really hard to read the black. Would recommend changing the color on the front to white
Paid extra for the "enhanced" printing (prints white and then color on top) and quality was still very cheap.
Still baffled I paid $100 for 40 invites. Other than that they were nice
I ordered a coffee mug with a particular inspiring message. Was beautifully done. Thank you!
My package arrived after a few days and it was undamaged. I'm happy with the product.
Not only is the print on the mug exactly as I wanted, the mug itself is of pretty good quality. I'm thoroughly happy with my purchase.
Love my business card never disappoints thank you so much!
My experience is always fast and timely mannered
GREAT results using Zazzle to self-design high quality thank you's for local businesses sponsoring my kids' swim team. Super easy to use website, lots of options, & great results at great prices. Will definitely use Zazzle again!
I would definitely return to Zazzle as I found exactly what I was needing - it was even better than I expected. Very creative and was exactly what I chose. Receipt was very timely - this was a da st and smooth transaction! Thanks.
The process was very simple and a variety of choices to choose from
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hello Joseph,
I am so sorry to hear about your t-shirt(s) order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty