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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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We loved our invitation a got them just in time for our event. They are so beautiful 😍
I have ordered my husbands Business T-shirts several times. Not only are the delivery times prompt, but most times early. And the consistency of the product has always been spot on!
Ordered invitations for my future Daughter-in-law's bridal shower. They were perfect! They arrived in a timely manner and when I was told they would.
Hi,
The cardboard packaging caused my custom wedding napkins to bend and sink in. I ordered 500 of them and they are mostly all bent and deformed :(
When I took a few napkins out and placed them on my table, they are very obviously arched. It looks very unaesthetic. I will attach photos so you can see what I mean.
My wedding day is 5/25/25. I have some time to re-order napkins. I loved my custom design with Zazzle but I'm worried to order again from them. Their packaging strategy caused my napkins to be deformed. Hoping that customer service sees this and can rectify the situation.
Love the quality and color of the Tshirts I ordered. I saw the ad on YouTube and thought it looked interesting. I get asked all the time where I got my shirt. Thanks again
The cards were exactly what I ordered and also arrived 2 days earlier than expected!
These were exactly as pictured & loved the customizable functionality! They even delivered before expected!
Service was excellent and timely. Thank you for your service
Prompt delivery as expected and invitations were great quality! Thank you for the pleasant experience!
My invitations were beautiful and came in a very timely manor. I will be ordering from you more often.
I order stickers I picked out for my daughters bridal shower and they are way to small not very happy
Hello Marcella,
I am so sorry to hear about your stickers. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kitty
Visually appealing solid product. Looks very professional!
Shipped very fast and just as described! I love it I cannot wait to use it on my big day!
Easy and good job. Love the product I received. It looks amazing. And my daughter was very happy also.
...
Awesome easy and totally beautiful invitations for my daughter sweet 16.
Just as I designed. Beautiful quality! I have used them before and will use them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Christine,
I'm really sorry to hear about the issues with your recently placed napkin order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan