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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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I had to order fast and had to have quick delivery. I was able to create an invitation from one of your templates and it was quick and easy.
I love how super easy it was to input my design and that zazzle offers the etching and solid options. I haven't seen any other stamp company offer that. I find that the prices are also more affordable than other companies. And, it arrived earlier than I expected. I'm very satisfied with my purchase!
It was easy and fast! I didn't have any issues with this purchase!
One week after designing on our computer to delivery. WOW! And we were completely satisfied with the quality and packaging.
This is the second time we have used Zazzle and will use them again.
The invitation looks great and it arrived on time. It looked like it did in the book
Had a great experience and even ordered more! Thank you very much!
I ordered t-shirts in infant, womens and mens sizes. They all arrived quickly. Good quality. Great price. Easy ordering
It is a beautiful t-shirt!
It came very quickly. I love the fabric because of its softness yet durability
I was looking for some Ukraine/Canada buttons or banners and I found Zazzle! The buttons I ordered are exactly what I wanted. Not too big, beautiful accurate coloring. I love them. And they arrived so quickly!
I received my ties in a timely fashion and they look wonderful.
I used zazzle to create custom invitations. It was incredibly easy but i'd advice to look very closely to the designs as there will be small watermarks you may not notice.
Ordering was easy! The t-shirt I ordered is very nice and I like it a lot. I ordered an XL but it fits like a large. The design is wonderful and I would highly recommend getting the shirt!
The cards were a little dull compared to what I seen on the website.
I gave them images. That put them on the shirt simple, as that? I wish I'd thought a little more before. I sent them, but that's not their fault. It's mine the next time it will be a little better.
Not what I expected for 60.00 not a happy customer will never order again didn't know I was paying for cardboard
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi Diana,
I'm really sorry to hear about the issues with your recently placed order, but rest assured that we'll be more than happy to look into that for you and get this resolved. I have now sent you an email so I may look into the matter further and provide you with a suitable resolution. I look forward to your reply and getting to the bottom of this.
Kindest regards,
Jordan