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ZazzleReviews 12,508

4.5

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From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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Virginia
2 reviews
0 helpful votes
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Just what I ordered
April 16, 2025

Just what I ordered, I don't know why you're making me write 50 characters worth there's really not much to say they're stickers. So there's your 50 words.

Date of experience: April 6, 2025
Illinois
1 review
0 helpful votes
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Absolutely love it!
April 16, 2025

Once we found what we wanted the entire process went smoothly. We updated the information to what we wanted it to say and ordered it. The artwork is beautiful and will go perfectly with our theme.

Date of experience: April 6, 2025
Massachusetts
1 review
0 helpful votes
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Love!
April 16, 2025

Exactly as I wanted! They are perfect! I definitely will be using Zazzle again!

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Caleb's 1st. Birthday Party!
April 16, 2025

Very easy to order and had many size options and samples to choose from

Date of experience: April 6, 2025
New Jersey
1 review
0 helpful votes
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Shower card
April 16, 2025

Love how they turned out. Had no problem with the order. Would order again.

Date of experience: April 6, 2025
Massachusetts
1 review
0 helpful votes
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Great quality, timely delivery
April 16, 2025

Good quality! Showed up as expected. Thank you! Can't wait for everyone to open them.

Date of experience: April 6, 2025
Illinois
1 review
0 helpful votes
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Anniversary
April 16, 2025

Zazzle is easy to edit and produces a beautiful product!

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Loved my mugs
April 16, 2025

They had lots of choices and fast response, quality products.

Date of experience: April 6, 2025
Texas
1 review
0 helpful votes
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The invitation is beautiful and was sent in a very timely manner

Date of experience: April 6, 2025
California
1 review
0 helpful votes
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Amazing
April 16, 2025

The cards were exactly how I want them to be and the price was affordable for everyone

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Great source for business cards
April 16, 2025

I've been ordering business cards from the same creator for over 10 years and it's always an easy process. I often get compliments on how beautiful and sleek they are. The product has never changed, paper is good quality and durable, and nothing is ever off-center. Orders are shipped promptly so I can continue doing what I do!

Date of experience: April 6, 2025
Sri Lanka
1 review
0 helpful votes
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Invitations
April 16, 2025

Delightful & easy from start to finish. I would recommend to everyone

Date of experience: April 6, 2025
Wyoming
1 review
0 helpful votes
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Beautiful and Quick Delivery
April 16, 2025

The design was so beautiful and to hold the invitations for my upcoming wedding felt so surreal. Even better than I initially thought. Delivery came so fast that my partner was also surprised. I think it took less than a week from order to Delivery.

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Exactly as expected
April 15, 2025

No issues with order. Easy delivered as described, arrived on time. Would order again

Date of experience: March 27, 2025
Florida
1 review
0 helpful votes
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Not happy
April 15, 2025

The colors was very dark I don't like it I was more happy with the first order

Date of experience: April 5, 2025
Zazzle S. Zazzle Rep
7 months ago

Hi Rachida,
I'm sorry to hear your new business cards order didn't meet your expectations. I'd be happy to look into this further and provide you with a suitable resolution. I will be sending you an email shortly to assist.
Kind regards,
Craig

New Jersey
1 review
0 helpful votes
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I've used Zazzle before to order business cards when I was in Japan. The timing it took to get there as well as the quality of the cards I received were really positive. I moved back to the states - hey I need new cards again! Although the color quality went down (in my opinion), Zazzle is still pretty convenient to use and I can feel rest assured that if I don't like my cards, I can return or exchange them!

Date of experience: March 30, 2025
Illinois
1 review
0 helpful votes
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Good product
April 15, 2025

Zazzle had the product I needed & was shipped as promised. THanks

Date of experience: April 5, 2025
Washington
1 review
0 helpful votes
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I reordered 20 additional invitations and they were supposed to be scalloped edges but did not come that way.

Date of experience: April 5, 2025
Oregon
1 review
0 helpful votes
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Invites
April 15, 2025

Some of the cards were stained with black/grey ink, but it was good quality overall!

Date of experience: March 29, 2025
Missouri
1 review
0 helpful votes
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Business Cards
April 15, 2025

I've ordered these same cards several times and each time the color is different. Being that Zazzle is a marketing company, I would wish to think they know how branding and colors work and how important it can be to a business. I also ordered the exact same cards and one of the 2 boxes has paper shreds on the sides that I have to pick off and the same box, the card isn't squared on the card. There's a white frame around the edge of it. This is not professional looking at all.

Date of experience: April 5, 2025
Zazzle S. Zazzle Rep
7 months ago

Hi Crystal,
I'm sorry to hear that your business cards were not printed in the color you were expecting and were not correctly cut. I will be reaching out to you shortly by email to look into this issue further and provide you with a suitable resolution. I look forward to hearing from you.
Kind regards,
Craig