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Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
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The labels came in 8" x 8" and 3" x 3" — I assumed that was inches and do not feel the smaller ones were 3 x 3. The smaller labels were so small that you could not even read the print and were unusable. Some of the writing was on top of itself. I feel like I should have been contacted to discuss this issue. Overall not satisfied with the product and a waste of money as I can not use them.
Pleasant shopping experience and quick delivery, happy customer!
Quick Delivery and the product is exactly what i paid for!
Prompt efficient service. They were quick and the website was user friendly
Very pleasant. It was easy to update the sample with the information needed.
The invitations turned out great and fast shipping!
Easy to order… quick delivery…. I had no issues during the process.
Not only did I get my customized product so fast, the quality of it was beyond worth the cost! I highly recommend Zazzle and will definitely be using them again!
What makes you think I have time to answer a survey quit wasting my time I got the product. It was satisfactory a good transaction. I'm happy that artist is happy. Leave me the $#*! alone.
Great quality and it was shipped as sooner than I expected. The price was great. I just love how they turned out.
Came at a good time, but shipping for that good time was very expensive. Additionally, the final prints came off-centered. Luckily, it was a small event so it was fine, if it were a bigger/ more important event I would have had to re-order.
Our invitations arrived in beautiful condition and before we were expecting them!
Loved them they are amazing for my sons graduation. I can't wait for family to see them
I made mugs with individual quotes for each of my family members. They turned out amazing and were very inexpensive. Easy to to online.
I paid the extra shipping costs, and the order arrived after the "free shipping" date.
Hi Carrie,
I'm very sorry to hear your order arrived later than expected. I will be contacting you shortly by email to provide you with further assistance with this order. I look forward to hearing back from you.
Kind regards,
Craig
I did a poster for my mom's Celebration of Life with my mom, us kids, my mom and dad and the family. The the pictures were put together in a heart shape. It turned out so beautifully
I ordered a Currituck Lighthouse coffee mug and tote bag. They arrived quickly and were good quality, a little smaller than I expected.
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.
Hi Pamela,
I'm very sorry to hear your labels didn't meet your expectations. That's certainly not the customer experience we strive for. I will be following up with you shortly by email to provide you with a suitable resolution. I hope we can resolve this promptly.
Kind regards,
Craig