Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
My invitations look amazing and I received them very quickly! I was very happy, and am planning to order RSVPs closer to the wedding!
Ordering was easy and simple. Fast service. Great outcome.
It was easy to use. Shipping was fast. And the product is adorable!
Product was perfect, confirmation of order, delivery of order, follow up was all A+
The cards are beautiful by themselves, but it's the personalization that makes them so special and meaningful. And the speedy delivery was great!
I had saved all my daughter's medical residency pictures she had posted on social media. I made a collage for her graduation on a 81/2 by 11 card. It came out beautiful, can't wait for her to see it.
Easy to order, invitations came quickly and they look beautiful. The follow-up from zazzle on whether or not the order was received was a nice touch.
**UPDATE** From 1 to 3 stars. After writing them back, they finally agreed to make the refund rather than "require" a store credit.**They promote promo codes on practically every page, 20% off, 25% off, on status pages, checkout pages, etc. I thought the promo code was input correctly in my order. After purchase I discovered it wasn't. I contacted customer service through their system. They wrote back, no refund for the 20% but a store credit for future purchase. It would be an $8 refund. I had seen an option to cancel the order but apparently after an hour or so that is no longer available. So cancelling the order is not an option. Joy.
I found it easy to design the invitation and it looks great!
Love that it is a postcard! Super cute and simple. It is smaller than regular announcements but it is standard post card size. Just super cute and quick!
Arrived before expected date. Beautiful and correctly worded.
I paid extra to receive my package by a certain date and my package was a day late.
I absolutely loved the product choices. It was so easy to customize and add photos to it. And the price was very reasonable. It was exactly what I was looking for. Thank you!
My order turned out fantastic. Exceeded my expectations.
I was very satisfied with my experience with Zazzle. The invitations I ordered look exactly how I designed them on the website. I was also extremely happy with how fast they came in. I ordered them on Friday and they were in by Wednesday. I would highly recommend ordering invitations from Zazzle!
So far, I have purchased car magnets, business cards and two invoice notebooks. All great products. Very good quality.
@nd time ordering from Zazzle. They have the products, the quality and are very efficient in getting my order to me quickly. I definitely recommend them and will continue to use them in the future.
The delivery on my personalized stationary was amazing! Thank you!
Answer: Typically 24 hours. This is not counting weekends, unfortunately. Can you please message us if you need assistance on an inquiry?
Answer: I would suggest emailing also. I've never had to wait at all via phone; yet, since you have, try email. Don't despair. They WILL help you.
Answer: Usually they take about a week, BUT on my recent (11/29) Christmas card order, they've taken two weeks now and zero so far! Not good. I need to get these cards out very soon. Also, they don't bother to make customers service open on weekends (just for the Christmas rush). I get the feeling they are pretty unreliable, inflexible, etc. Not good.
Answer: Zazzle is a Print on Demand company. All designs are printed when ordered. You would want to make your customization's to the product, then add it to your cart to place your order.
Answer: Good luck I haven't heard back from any of my inquiries either
Answer: You probably will get the most accurate answer by calling Zazzle. I use Zazzle Black, and everything I've ordered (I think I have a 30 page Order History) has always arrived promptly; however, keep in mind that it has to be made before it can ship, so I believe I get a general arrival date - not a guarantee. Again though, it has always been prompt and on the mark as far as the tracking date.