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ZazzleReviews 11,645

4.5

From the business

Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.


zazzle.com
Founded in 2005
Redwood City, CA, United States
+340
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Zazzle Reviews Summary

Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days
Georgia
1 review
0 helpful votes
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Wedding invitations
May 31, 2022

My invitations look amazing and I received them very quickly! I was very happy, and am planning to order RSVPs closer to the wedding!

Date of experience: May 31, 2022
Kentucky
1 review
0 helpful votes
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Beautiful product
May 31, 2022

Ordering was easy and simple. Fast service. Great outcome.

Date of experience: May 31, 2022
North Carolina
1 review
0 helpful votes
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Great product
May 31, 2022

It was easy to use. Shipping was fast. And the product is adorable!

Date of experience: May 31, 2022
Kentucky
1 review
0 helpful votes
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Funeral Thank you cards
May 31, 2022

Product was perfect, confirmation of order, delivery of order, follow up was all A+

Date of experience: May 31, 2022
Massachusetts
2 reviews
0 helpful votes
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The cards are beautiful by themselves, but it's the personalization that makes them so special and meaningful. And the speedy delivery was great!

Date of experience: May 31, 2022
California
1 review
0 helpful votes
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Residency collage
May 31, 2022

I had saved all my daughter's medical residency pictures she had posted on social media. I made a collage for her graduation on a 81/2 by 11 card. It came out beautiful, can't wait for her to see it.

Date of experience: May 31, 2022
District of Columbia
1 review
0 helpful votes
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Envelopes
May 31, 2022

The invites were awesome. About 5 arrived stuck together. Would def recommend!

Date of experience: May 31, 2022
New Jersey
1 review
0 helpful votes
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Great experience
May 31, 2022

Easy to order, invitations came quickly and they look beautiful. The follow-up from zazzle on whether or not the order was received was a nice touch.

Date of experience: May 31, 2022
Oklahoma
1 review
0 helpful votes
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Great
May 31, 2022

The product arrived way before the intended delivery date and they looked great.

Date of experience: May 31, 2022
Pennsylvania
1 review
0 helpful votes
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**UPDATE** From 1 to 3 stars. After writing them back, they finally agreed to make the refund rather than "require" a store credit.**They promote promo codes on practically every page, 20% off, 25% off, on status pages, checkout pages, etc. I thought the promo code was input correctly in my order. After purchase I discovered it wasn't. I contacted customer service through their system. They wrote back, no refund for the 20% but a store credit for future purchase. It would be an $8 refund. I had seen an option to cancel the order but apparently after an hour or so that is no longer available. So cancelling the order is not an option. Joy.

Date of experience: May 31, 2022
Maine
1 review
0 helpful votes
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Wedding Invitation
May 30, 2022

I found it easy to design the invitation and it looks great!

Date of experience: May 30, 2022
Utah
1 review
0 helpful votes
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Great announcement.
May 30, 2022

Love that it is a postcard! Super cute and simple. It is smaller than regular announcements but it is standard post card size. Just super cute and quick!

Date of experience: May 30, 2022
Tennessee
1 review
0 helpful votes
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Order and Delivery
May 30, 2022

Arrived before expected date. Beautiful and correctly worded.

Date of experience: May 30, 2022
New York
1 review
0 helpful votes
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A day late
May 30, 2022

I paid extra to receive my package by a certain date and my package was a day late.

Date of experience: May 30, 2022
West Virginia
1 review
0 helpful votes
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Great Product!
May 30, 2022

I absolutely loved the product choices. It was so easy to customize and add photos to it. And the price was very reasonable. It was exactly what I was looking for. Thank you!

Date of experience: May 30, 2022
Iowa
1 review
0 helpful votes
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Fast and efficient.
May 29, 2022

My order turned out fantastic. Exceeded my expectations.

Date of experience: May 29, 2022
Ohio
1 review
0 helpful votes
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Bridal Shower Invites
May 29, 2022

I was very satisfied with my experience with Zazzle. The invitations I ordered look exactly how I designed them on the website. I was also extremely happy with how fast they came in. I ordered them on Friday and they were in by Wednesday. I would highly recommend ordering invitations from Zazzle!

Date of experience: May 29, 2022
Mississippi
1 review
0 helpful votes
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Great products.
May 29, 2022

So far, I have purchased car magnets, business cards and two invoice notebooks. All great products. Very good quality.

Date of experience: May 29, 2022
New Hampshire
1 review
0 helpful votes
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Perfect
May 29, 2022

@nd time ordering from Zazzle. They have the products, the quality and are very efficient in getting my order to me quickly. I definitely recommend them and will continue to use them in the future.

Date of experience: May 29, 2022
Missouri
1 review
0 helpful votes
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Great service
May 29, 2022

The delivery on my personalized stationary was amazing! Thank you!

Date of experience: May 29, 2022