Overview
Zazzle has a rating of 4.5 stars from 10,824 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery and business cards. Zazzle ranks 1st among Stationery sites.
We ordered custom stamps for our wedding invites last week. They were gaurenteed to be here by "Wednesday to Friday" of the following week. The company "moved production facilities" and didn't communicate that with their customers. When we didn't receive our stamps, we called the customer service line. After waiting 55 minutes to talk to a representative, he hung up on us without answering any questions. He literally listened to out story and hung up, offering no explanation other than the moving of facilities and saying that we should have ordered earlier. After he hung up and we tried to call back and the office was closed. Convient. Benefit of the doubt: this company is going through a hard time. Reality: we are judged most under pressure and this company failed to deliver. I would never trust this company to deliver anything on time for an important event.
My order came with the colors not matching - they provided a credit which did not cover my reorder. When the second order came on the wrong paper they indicated they would refund the order. They only refunded the difference I paid from the credit. I spent close to $460 to have my invitations had to go out mix matched, wrong colors, not matching paper. I could have simply done that with the first bad order. You are better off printing them on yourown.
Hello Corrina,
I am so sorry to hear about the printing issue with your invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Kevin
Zazzle sells high quality products you design yourself. You can sell your products or buy them for yourself. These are great gift ideas because you customize the products with your own designs or sayings.
So I read a lot of bad reviews and that it takes forever to ship. The complete opposite happened for me the shipping was on time and my product was exactly what I expected. I got so paranoid about the bad reviews that my order was going to take forever and was going to suck. I'm actually really happy with zazzle! Reviews aren't always right. The fit and everything was perfect on my shirt.
Ridiculous how no one is reachable by phone. NEVER. You can send emails back and forth and if you need to talk to someone, fahgetabout it... not even chat... If you need help with your design, you're on your own. If you have a problem with a shipment, again, you're on your own.
I made an order on April 7 and it's just getting shipped. Today is April 15. How long it will take to get here is anybody's guess. I leave on a trip overseas soon and I'm just hoping to have the cards by then.
Bottom line - FRUSTRATING...
Hi Andrea. We apologize for the issues you had with your order. Our records show the package has been delivered to you. Please feel free to reply to the e-mail you received if you have any further questions or concerns. Thank you.
I love my T-Shirts, I ordered a reg. T-shirt and one with a scoop neck. Both washed up fine, The picture on the front did just fine with the washing. I will keep Zazzle in mind when wanting to order a special t-shirt, thanks again
Tassie Miller
After 43 days I still have NOT received my order. I received several shipping notifications but no product. After patiently working with Customer Service to resolve the problem, my order has just been Canceled due to no stock. Horrible Experience! I will not be ordering ever again.
Hello Susan,
I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for. I see that my colleague has already reached out to you with a resolution, but I will also be following up with you. Please respond back to my e-mail if you have any further questions.
I look forward to assisting you further!
Thank you,
Christine
The selection of fabrics was ample. The fabric colors as shown on the Internet were true. The quality was excellent. And the pillows arrived in a short period of time and on schedule. Thank you Zazzle!
I ordered a personalized Valentines Day card for my wife on 3.7.17 with priority postage service. Pkg arrived on 3.3.17 the card, quality, & service...GARBAGE!!! It gets even better. I called customer service, the wait time was standard 25-35 minutes wait time...Horrible QUALITY & SERVICE all around.
Hello Peter,
I am so sorry to hear that you were unhappy with your order!
This is definitely not the type of customer service and product that we want to be known for.
I will be emailing you personally, in regards to your order.
Please reply to my email for further assistance.
Thank you,
Terri
I was amazed how easy it was to create a card and how quickly I rec'd them in the mail. I found the website fun and fantastic. I will be using you again in the near future and will recommend you to others.
RL Anchorage Ak
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jimmy,
I truly apologize for the delay on your stamp order and your overall experience with our customer support team. That is definitely not the kind of service we strive for. I understand you have already been in contact with one of our supervisors, who is working diligently with our production team to get this order out to you ASAP. They will continue to monitor and follow up with you once they have more information.
I apologize again for the inconvenience.
Thank you,
Christine